Paid extra for next day delivery-Still not dispatched
Paid extra for next day delivery. 3 days later it still hasn't been dispatched. No reply from Castore. First and last time i ever order from here.

Castore is a shopping and fashion company that specializes in providing high-quality athletic apparel and sportswear. The company aims to cater to athletes and fitness enthusiasts who seek performance-driven clothing designed for various sports and training activities. Castore focuses on innovation and functionality, ensuring that their products meet the demands of active lifestyles while also appealing to style-conscious consumers. With a commitment to craftsmanship and attention to detail, Castore offers a range of products, including activewear, outerwear, and accessories. Their target market comprises individuals who value both performance and aesthetics in their athletic gear. By leveraging advanced materials and technology, Castore positions itself as a reputable brand in the competitive sportswear landscape, appealing to those looking for durable and stylish options for their fitness endeavors.
Castore receives high praise for its exceptional customer service, with many reviewers highlighting the quick and efficient assistance provided by staff members like Emily, Leo, and Mia. Customers appreciate the quality of the products, noting that items like gym tops and shorts maintain their integrity even after multiple washes.
However, there are notable complaints regarding order fulfillment, particularly issues with missing items and delays in dispatch despite paying for expedited shipping. Some consumers express frustration over the lack of timely responses from customer service when problems arise. Overall, while Castore excels in service and product quality, the inconsistencies in order processing and refunds detract from the shopping experience. The sentiment leans positively, but there are significant areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.4 | 69 |
| Jul 25 | 4.5 | 31 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Great service when dealing with a missing parcel”
“They sent me a t-shirt with defects on it and when I raised a complain they did not offered me a full refund and only...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Refunds | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.3 out of 5 (fair) | 3.3 out of 5 (fair) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.1 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Castore is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.3).
100 reviews of Castore. Filter by what matters to you.
Paid extra for next day delivery. 3 days later it still hasn't been dispatched. No reply from Castore. First and last time i ever order from here.
After I made the order, I’ve noticed that if I had 7$ of purchases on my order, I would save 40$ on delivery charges. Only 15 minutes after I made the order, I contacted the customer service. They answered extremely quickly after I’ve send my email. I wanted to buy more products to reduce the delivery fees, but they said that they cannot modify my order, even if the order is not fulfilled. The only option they gave me, is to return the product when I received it. That’s an illogical answer, because they will only reimburse the goods but not the deliveries fees. The one star is for bad customer service, that’s not agile and that don’t give solution that make sense, and finally because they didn’t answer back anymore, after only one email. Saddly, this was my first order with Castore and it will be the last one.
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Really poor customer service - received 2 items out of 6 ordered in March with no update on where the rest are. They don't reply to emails and no way to contact by phone.
They take your money immediately. After emailing them daily asking when will my order be sent to me? On the 6th day I get a reply saying we don’t have the item in stock, and won’t be sending me my order! Then they said you will have to wait 7 days for them to refund my money! They are awful people who don’t care about service. They are amateurish at every stage. They use Evri that says it all. AVOID.
This is now resolved. I ordered a top but when it arrived was too small. I returned it as advised by their customer service team. It was received by them on 6th June and as yet still waiting for my refund. I have chased this up several times, was told a refund would be issued within 7 working days of receipt and then another 7 working days to clear my account. Another email to customer services for it to be escalated and now I have to wait yet again for the refund to clear. Not even a voucher as a good will gesture has been offered .. Definitely not good
Paid for next day delivery on my order as order was a gift for someone ordered about 1250 PM on Monday checked my account the next day order saying unfulfilled not even despatched yet made contact about were my order is got a email back to me giving me a refund on my next day delivery charge this was at lunch time yesterday and was told order be sent out today well guess what it’s a new day and it’s still not sent out no the first time I have had problems with castore can’t fulfil orders in the first place contact them tell you lies it’s getting sent out probably Just so you don’t contact them again honestly in my opinion they are one of the worst companies I have dealt with when ordering stuff and see if someone reads this from castore please feel free to contact me about this situation order no 1532390
Tijdje geleden korte broek met twentelogo gekocht, na 1keer wassen al verkleurt, waardeloze kwaliteit.
Some of the gear is nice, let's be fair. Delivery is quick and reasonably priced. But they take the proverbial on refunds. You have to chase every single time. First chase gets a response from AI. Then they just wait. Today is 14 June 2025 and I sent an intem back 14 May 2025. One month. There is no way it should take that long. A one off would be fine, these things happen. But it is has happened to be 100% of the time. It must be a pain for them as well as they have to deal with all the chasing. No idea why it takes this long. All the while the money is not in my bank account earning interest. Poor.
I’ve purchased clothing numerous times from Castore and inevitably had to return things on a few occasions. They have recently made their returns portal harder to locate and made the process for returning items more complicated. On each occasion I’ve had to chase up the refund more than once. My first enquiry is usually around 2-3 weeks after the courier (Evri) has marked the parcel as ‘returned to retailer’. It’s then over 4 weeks until the refund is actually initiated. This has happened every time I’ve returned something so I’m convinced their policy is to not issue a refund unless it’s followed-up by the customer. They also spam you constantly with emails and texts telling you the item for which you requested an ‘out-of-stock notification’ is back in stock. It never is, which I presume is to try and prompt you to buy an alternative item. Unlikely to use them again, which is a shame because their gym gear is of good quality.
Bought the New England cricket test shirt from a third party and could not believe how bad the quality was for £75. It resembled a fake you would buy off a street vendor, it’s cheap and screen printed and the sponsor has been done so poorly and looks like it’s going to fall off. The castore quality in England cricket gear just keeps declining, third world quality
Castore is a shopping and fashion company that specializes in providing high-quality athletic apparel and sportswear. The company aims to cater to athletes and fitness enthusiasts who seek performance-driven clothing designed for various sports and training activities. Castore focuses on innovation and functionality, ensuring that their products meet the demands of active lifestyles while also appealing to style-conscious consumers. With a commitment to craftsmanship and attention to detail, Castore offers a range of products, including activewear, outerwear, and accessories. Their target market comprises individuals who value both performance and aesthetics in their athletic gear. By leveraging advanced materials and technology, Castore positions itself as a reputable brand in the competitive sportswear landscape, appealing to those looking for durable and stylish options for their fitness endeavors.
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