Sorted my return very efficiently!
Sorted my return very efficiently!

Castore is a shopping and fashion company that specializes in providing high-quality athletic apparel and sportswear. The company aims to cater to athletes and fitness enthusiasts who seek performance-driven clothing designed for various sports and training activities. Castore focuses on innovation and functionality, ensuring that their products meet the demands of active lifestyles while also appealing to style-conscious consumers. With a commitment to craftsmanship and attention to detail, Castore offers a range of products, including activewear, outerwear, and accessories. Their target market comprises individuals who value both performance and aesthetics in their athletic gear. By leveraging advanced materials and technology, Castore positions itself as a reputable brand in the competitive sportswear landscape, appealing to those looking for durable and stylish options for their fitness endeavors.
Castore receives high praise for its exceptional customer service, with many reviewers highlighting the quick and efficient assistance provided by staff members like Emily, Leo, and Mia. Customers appreciate the quality of the products, noting that items like gym tops and shorts maintain their integrity even after multiple washes.
However, there are notable complaints regarding order fulfillment, particularly issues with missing items and delays in dispatch despite paying for expedited shipping. Some consumers express frustration over the lack of timely responses from customer service when problems arise. Overall, while Castore excels in service and product quality, the inconsistencies in order processing and refunds detract from the shopping experience. The sentiment leans positively, but there are significant areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.4 | 69 |
| Jul 25 | 4.5 | 31 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Great service when dealing with a missing parcel”
“They sent me a t-shirt with defects on it and when I raised a complain they did not offered me a full refund and only...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Refunds | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.3 out of 5 (fair) | 3.3 out of 5 (fair) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.1 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Castore is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.3).
100 reviews of Castore. Filter by what matters to you.
Sorted my return very efficiently!
Ik had een typfout gemaakt in de postcode. Ik kreeg al snel een reactie van team conciërge dat ze zouden proberen het te herstellen als de bestelling nog niet weg was. Vincent van team conciërge gaf daarna een uitgebreid antwoord met uitleg waarom het niet gelukt was. Het probleem was hiermee niet opgelost, maar ik was wel blij met de uitleg waarom het niet opgelost was. Echt heel attent hoe ik op de hoogte gehouden werd. Hele klantvriendelijke en persoonlijke benadering. Compliment!!
Gracias a Rebecca por su ayuda, ha sido muy profesional.
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Had an issue with Evri returning my parcels back to Castore. Had no joy with evri so a quick email to castore and they sorted it straight away. Great communication. Initial delivery pretty quick too and well packaged. Top stuff Castore & Mia 👍
A small error in an order was quickly and efficiently dealt with and I was extremely grateful for the speed of the response. Thank you Emily.
Tijdje geleden korte broek met twentelogo gekocht, na 1keer wassen al verkleurt, waardeloze kwaliteit.
I placed an order for the new Glasgow Rangers football top i had a problem with my order it was still pending so i contacted customer service through there web page and bella was very helpful and very professional, she escalated my order for me and it was delivery in time for Fathers day thank you very much for an excellent service highly recommended
Your representative Avery was very quick to respond to my query and dealt with it very professionally. Thanks a lot.
Avery kindly sorted out my refund very promptly. Thanks Ronnie
Some of the gear is nice, let's be fair. Delivery is quick and reasonably priced. But they take the proverbial on refunds. You have to chase every single time. First chase gets a response from AI. Then they just wait. Today is 14 June 2025 and I sent an intem back 14 May 2025. One month. There is no way it should take that long. A one off would be fine, these things happen. But it is has happened to be 100% of the time. It must be a pain for them as well as they have to deal with all the chasing. No idea why it takes this long. All the while the money is not in my bank account earning interest. Poor.
Prompt response-I had tried in vain to find a Rangers Tie for my fiance but it's not something Rangers do but the reply was quick very polite and genuinely caring.
Petje af voor deze service had een probleem met de bedrukking en hem.een maik gestuurd en echt super top opgelost petje saf voor deze service een dikke 10
I’ve purchased clothing numerous times from Castore and inevitably had to return things on a few occasions. They have recently made their returns portal harder to locate and made the process for returning items more complicated. On each occasion I’ve had to chase up the refund more than once. My first enquiry is usually around 2-3 weeks after the courier (Evri) has marked the parcel as ‘returned to retailer’. It’s then over 4 weeks until the refund is actually initiated. This has happened every time I’ve returned something so I’m convinced their policy is to not issue a refund unless it’s followed-up by the customer. They also spam you constantly with emails and texts telling you the item for which you requested an ‘out-of-stock notification’ is back in stock. It never is, which I presume is to try and prompt you to buy an alternative item. Unlikely to use them again, which is a shame because their gym gear is of good quality.
Great service from Emily!
Bought the New England cricket test shirt from a third party and could not believe how bad the quality was for £75. It resembled a fake you would buy off a street vendor, it’s cheap and screen printed and the sponsor has been done so poorly and looks like it’s going to fall off. The castore quality in England cricket gear just keeps declining, third world quality
Received order quickly , unfortunately too big. Easy to return
Fantastic service from customer support, I reached out due to a faulty product and the issue was resolved pretty swiftly.
Castore is a shopping and fashion company that specializes in providing high-quality athletic apparel and sportswear. The company aims to cater to athletes and fitness enthusiasts who seek performance-driven clothing designed for various sports and training activities. Castore focuses on innovation and functionality, ensuring that their products meet the demands of active lifestyles while also appealing to style-conscious consumers. With a commitment to craftsmanship and attention to detail, Castore offers a range of products, including activewear, outerwear, and accessories. Their target market comprises individuals who value both performance and aesthetics in their athletic gear. By leveraging advanced materials and technology, Castore positions itself as a reputable brand in the competitive sportswear landscape, appealing to those looking for durable and stylish options for their fitness endeavors.
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