Ordered my goods 19th June did not…
Ordered my goods 19th June did not receive it until 15th July , I sent 5 emails and never got a reply extremely poor service .

CNP Professional is a UK-based company specializing in sports nutrition products. The company offers a diverse range of supplements designed to support various fitness goals, including muscle growth, energy enhancement, and weight management. Their product lineup includes pre-workout and post-workout supplements, protein powders, amino acids, and snacks, catering to athletes and fitness enthusiasts seeking to optimize their nutrition. Targeting both casual gym-goers and serious athletes, CNP Professional aims to provide high-quality nutritional support that meets the demands of an active lifestyle. With a focus on effective formulations and convenience, the company is dedicated to helping customers achieve their health and fitness objectives through a comprehensive selection of sports supplements. For more information, customers can visit their website at cnpprofessional.co.uk.
CNP Professional enjoys a strong reputation among consumers, with many praising the great quality of products and fast delivery times. Reviewers frequently highlight the excellent service, noting that orders are often dispatched quickly and products taste fantastic.
However, a notable number of customers express frustration with the order fulfillment process, citing issues such as delayed shipments, receiving incorrect items, and poor communication from customer service. Some individuals report waiting weeks for their orders and receiving little to no response to their inquiries. Despite these complaints, the overall sentiment remains positive, with a significant majority appreciating the product quality and delivery speed. Overall, CNP Professional is well-regarded, though improvements in customer service and order accuracy are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 893 | 100% | -2.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.5 | 8 |
| Oct 24 | 4.4 | 5 |
| Nov 24 | 4.0 | 12 |
| Dec 24 | 4.8 | 9 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 4.6 | 12 |
| Mar 25 | 4.0 | 4 |
| Apr 25 | 4.4 | 7 |
| May 25 | 4.4 | 7 |
| Jun 25 | 1.0 | 3 |
| Jul 25 | 1.0 | 3 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fast delivery and excellent product”
“Ordered my goods 19th June did not receive it until 15th July , I sent 5 emails and never got a reply extremely poor...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.5 out of 5 (good) | 4.7 out of 5 (good) | −19% | 893 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | — | 1.4 out of 5 (poor) | 2.2 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.3 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 5.0 out of 5 (good) | 0% | 43 |
Bottom line: CNP Professional is #3 of 5 on overall rating in this group. On quality, ONE Sports Warehouse scores higher (5.0 vs 4.5).
500 reviews of CNP Professional. Filter by what matters to you.
Ordered my goods 19th June did not receive it until 15th July , I sent 5 emails and never got a reply extremely poor service .
It took over 2 weeks to dispatch half my order and cancel the other half. I spent a lot of time and effort trying to communicate with you but got no response and when you did there was no sorry.
Product spot on service unfortunately let it down It's worth bareing in mind a changeover happened but I pre ordered a new product around middle of June to be sent out 30th, in this time the website came off line so no communication luckily shop allowed me to track, was no communication what so ever until I reached out on 8th and suddenly it appeared 2 days later but missing products and again only after bringing it up was this sent out, very poor communication to point I thought was being scammed Product brilliant as always good taste and monster flavour as was kinda hinted gives good pump just lack of communication and half fobbed off with missing items let it down
Quick answers to the questions people ask most.
CNP Professional has received a mix of reviews, with a significant number of 5-star ratings highlighting fast delivery and excellent products. However, some reviews indicate issues with customer service and delivery times, suggesting that while many customers find value, experiences can vary.
CNP Professional is not a scam, as it has numerous verified reviews from real customers. While there are safety concerns raised regarding delayed orders and unresponsive customer service, the overall feedback shows that many customers have had positive experiences.
CNP Professional offers a range of high-quality products, particularly focusing on nutritional and fitness supplements. Customers often praise the taste and effectiveness of their products, such as pre-workouts and protein powders.
CNP Professional accepts various payment methods, including credit/debit cards and possibly PayPal. Exact payment options can be confirmed during the checkout process on their website.
CNP Professional's customer support has received mixed reviews, with some customers reporting slow response times. However, they do aim to assist customers with order issues and product inquiries, as noted in reviews about prompt communication when problems arise.
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Wrong item delivered. I contacted you over a week ago and no response. Very disappointed. Would not recommend
You never delivered my order, you never responded to my queries, your website is down, i can't even contact you!
I’ve complained about receiving only half my order over a week ago and I’ve had one message back saying that they will be I touch I ordered 2 x beef protein (strawberry laces) and received 1 but it’s taking over a week to look into and sort out
I didnt receive my parcel as DHL just left it by the front door and by the time I got home, it had been been taken by someone. I have emailed DHL who have told me I need to contact CNP. CNP have not got back to me despite sending 2 emails.
I didn't receive parts of my order. Tried to contact the company still no response.
No warning on side effects and had bad reaction and not had any to previous pre workouts, messaged my concerns to see if i could send back and maybe swap or get refund and told to order something different next time. They knew exactly what ingredient was causing the reaction and are aware of it
Awful, a week and my item is still no nearer to getting to me, after multiple emails and forms and chasing (by me) I'm getting no help, at this point they're just stealing from me as I've paid and have no product or the refund I've asked for twice as per my consumer rights.
Ordered protein powder but it was never t delivered. Tried several times to make contact with the company but nobody replies.
Use dpd not dhl, even eviri
Ordered two tubs of protein powder one rainbow cookie and one donut inspired biscuit flavour. Only received one tub. Tried contacting them with 3 emails now and have not heard a single word back from them absolutely useless .
I bought 8 boxes hoping they would last through the summer, they all had a use by date of end of march. CNP are worse than tescos at this rate.
I still haven't received my product 2 weeks after ordering. Seems the issue is with DHL but need CNP to chase this
I purchased a bag of CNP Sticky Toffee pudding protein. The taste was vile, for the first time ever I couldn’t finish the drink. However, I will admit the consistency was great. Additionally, the packaging it came in was highly damaged along with the bag.
I'll let you know when I actually get my order.
CNP Professional is a UK-based company specializing in sports nutrition products. The company offers a diverse range of supplements designed to support various fitness goals, including muscle growth, energy enhancement, and weight management. Their product lineup includes pre-workout and post-workout supplements, protein powders, amino acids, and snacks, catering to athletes and fitness enthusiasts seeking to optimize their nutrition. Targeting both casual gym-goers and serious athletes, CNP Professional aims to provide high-quality nutritional support that meets the demands of an active lifestyle. With a focus on effective formulations and convenience, the company is dedicated to helping customers achieve their health and fitness objectives through a comprehensive selection of sports supplements. For more information, customers can visit their website at cnpprofessional.co.uk.
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