Dreadful after sales support.
Update: November 2024 I received a direct email from one of the reps at CNP apologizing for the support I received. I am happy to say that they have looked after me after my dreadful experience and have put things right satisfactorily. I understand that things can happen and such with staff, so, I will be ordering with CNP in future in the trust that this won't ever happen again. Original Review: A bit disappointed really, second time ordering and while the product is good, the after sales support is terrible. I ordered 2kg of whey, creatine and some loaded H2O. After I had ordered, I noticed a offer of some flap jacks that you get free with any 2kg whey product. I sent messages on Facebook messenger, emailed the contract on their Shopify page (I got an automatic reply stating that person no longer works with the company) and filled in the contact us web form. All to try and have the flapjacks added to my order. I didn't receive a single response. Safe to say, I will be ordering from alternative protein sellers in the future.
