Consultiv Utilities is a business energy brokerage firm that connects companies with leading energy suppliers and expert brokers to optimize their utility costs. The company specializes in securing tailored energy deals, including electricity and gas contracts, by leveraging relationships with over 25 suppliers in the utilities market. Their services aim to save businesses time and provide cost-effective solutions for energy, waste, water, and communications needs. In addition to cost reduction, Consultiv Utilities emphasizes sustainability by offering energy audits, net zero planning, and energy consulting services. Their knowledgeable team is dedicated to ensuring customer satisfaction by delivering personalized solutions powered by advanced technology. Businesses seeking to improve their energy contracts and reduce overheads can access insights through Consultiv Utilities' user-friendly online portal.
Consultiv Utilities receives overwhelmingly positive feedback for its exceptional service and helpful staff. Many customers highlight the seamless experience of switching energy suppliers, often noting significant savings on their contracts.
Reviewers appreciate the friendly and approachable team, with specific mentions of staff members like Graeme Marrs, Craig Portsmouth, and Phil, who go above and beyond to assist clients. However, there are some critical voices, with a few customers expressing frustration over contract issues and legal disputes, indicating that not all experiences are positive. Despite these concerns, the majority of reviews emphasize the company's commitment to customer satisfaction and effective problem resolution. Overall, Consultiv Utilities is viewed favorably, with a strong reputation for delivering valuable utility solutions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 431 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 18 |
| Sep 24 | 5.0 | 16 |
| Oct 24 | 4.7 | 13 |
| Nov 24 | 5.0 | 31 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 4.5 | 15 |
| Feb 25 | 4.9 | 20 |
| Mar 25 | 4.8 | 29 |
| Apr 25 | 5.0 | 13 |
| May 25 | 4.4 | 14 |
| Jun 25 | 5.0 | 22 |
| Jul 25 | 4.5 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 431 most recent reviews.
“Would 100% recommend this company - such a friendly approachable team - they have been amazing every step of the way...”
“I am the owner of a micro business who has been sued by Consultiv Utilities for breach of contract for an electricity...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | −1% | 431 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 2.8 out of 5 (fair) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Consultiv Utilities is #2 of 5 on overall rating in this group.
431 reviews of Consultiv Utilities. Filter by what matters to you.
When we switched from SSE it was a nightmare. They changed the meter at the same time and continued sending us bills (some of which arrived and some didnt) which affected our credit rating. The new company based their bills on estimates provided by SSE but hadnt bothered to take a meter reading on the new meter. Jo Arries from ColsultivUtilities sorted out the nightmare for us. Absolutely fantastic service!
We are a small healthcare organisation currently in a formal dispute with Consultiv Utilities over a substantial default fee for a contract that never went live. Despite no service being received, they are aggressively pursuing payment. Our new supplier confirmed there was no conflict or objection at the time of switch, suggesting the brokered contract was not properly secured. Consultiv refused to issue a deadlock letter and began issuing legal threats instead of engaging in any form of genuine dialogue. We are escalating the matter to the Energy Ombudsman. Other reviewers appear to have had similar experiences, we urge caution before entering into any agreement. UPDATE: In response to Consultiv’s reply, I want to clarify that I have not accepted liability for any breach of contract, nor did I knowingly agree to a duplicate supply. The gas supply was taken over by another supplier without any objection or warning from ENGIE or Consultiv at the time. I continue to dispute the claim and have raised this matter with the Energy Ombudsman. My concerns remain focused on the lack of communication, the disproportionate fee being pursued, and the pressure applied rather than constructive engagement. Others considering similar services should seek clear, documented guidance before proceeding with broker agreements.
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Agreed a price for our waste mangement last May. for when our contract expired in May 25 Was offered by our existing supplier that they would match the price in Feb 2025, these rogues would not let us out of the pre contract we signed. Now our previous contact has come to an end ,Consultive utilities emailed and said they couldnt find anyone to empty our bins for the price they had agreed with us .Awful company stay clear
Dave & Hannah have made swapping over so easy, our business was being charged a ridiculous rate as we were out of contract and didn't realise. Both Dave and Hannah have been invaluable and provided us with multiple options and deals, they've been honest about the process and saved us money. Great service, thank you
Rachael Simpkin and Amy Metcalf, what a team, you where both amazing, a very stressful situation for me and the re assurance, professionalism was outstanding. From the first telephone conversation, I felt you would give oustanding service for your customers and you did just that. Thank you so much
As a new business owner i was finding it difficult dealing with utility companies directly. Pamela Hamilton took over everything for me, contacting companies and excellent communication from them to me. she kept me updated with every step and found me the best deals to suit my need. Very happy with the service and will continue to use Pamela in the future
As CEO of a small charity, I have been working with Callum at Consultiv for some time now and can thoroughly recommend him and the company. As a small charity, every penny really counts, and Callum has not only been able to get us the best deals for our utilities, he's also managed to help us claim some considerable rebates, which have helped us to continue and grow our services for older people.
We have been working with Consultiv Utilities for several years now. I have found them to be very helpful and dynamic. Liam Lawler has been our point of contact and he has regularly gone beyond his remit and his customer service is outstanding.
Thank you to Mark, sorted a competitive rate for us, saving us money on going. Easy, hassle free process.
Jo was very helpful and very polite and dealt with my issue quickly and professionally.
Lydia from Consultiv Utilities was incredibly helpful from start to finish. She explained everything clearly, found us a better deal, and ultimately saved us money. The whole process was smooth and stress-free thanks to her professionalism and support. Highly recommend working with Lydia if you want someone who actually knows what they're doing and puts your business first.
Thank you James Pearson for all your help. Your professionalism, patience and competence was a breath of fresh air. You made the whole process easy and stress free. Excellent customer service, that went above and beyond to finalize on a fantastic result saving my company money after a poor experience from our previous providers. Thank you for you non- invasive approach and a great laugh along the way. Thank you again, Steph and the Blackwells Team
Traditionally I have always been very cynical of utility consultants and brokers, but I have to admit Lewis and the wider team proved me wrong. The team are honest and pro-active and over the last few months I have built a strong working relationship with Lewis, Dimitri and others. I would highly recommend Consultiv Utilities to any other business.
Great help in sorting out problems in the energy supply sector
Consultiv Utilities is a business energy brokerage firm that connects companies with leading energy suppliers and expert brokers to optimize their utility costs. The company specializes in securing tailored energy deals, including electricity and gas contracts, by leveraging relationships with over 25 suppliers in the utilities market. Their services aim to save businesses time and provide cost-effective solutions for energy, waste, water, and communications needs. In addition to cost reduction, Consultiv Utilities emphasizes sustainability by offering energy audits, net zero planning, and energy consulting services. Their knowledgeable team is dedicated to ensuring customer satisfaction by delivering personalized solutions powered by advanced technology. Businesses seeking to improve their energy contracts and reduce overheads can access insights through Consultiv Utilities' user-friendly online portal.
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