CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback from customers, highlighting exceptional service and helpful staff. Reviewers frequently commend the courteous and knowledgeable representatives who provide prompt assistance, whether through phone or chat.
Many express satisfaction with the support received while switching energy plans or resolving billing inquiries, noting that agents take the time to listen and guide them effectively. However, a small number of customers mention concerns regarding rate increases, indicating that while the service is excellent, the pricing may be a point of contention. Overall, CovaU Energy is recognized for its outstanding customer service, making it a preferred choice for many consumers. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 5.0 | 23 |
| Oct 24 | 4.8 | 35 |
| Nov 24 | 5.0 | 19 |
| Dec 24 | 4.6 | 10 |
| Jan 25 | 4.7 | 14 |
| Feb 25 | 4.9 | 26 |
| Mar 25 | 4.9 | 38 |
| Apr 25 | 5.0 | 43 |
| May 25 | 5.0 | 27 |
| Jun 25 | 5.0 | 41 |
| Jul 25 | 4.9 | 38 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“I spoke with customer service person on 4th jan and she was very helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +2% | 1,000 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: CovaU Energy is #2 of 5 on overall rating in this group.
500 reviews of CovaU Energy. Filter by what matters to you.
Bill is definitely lower than last company. The one time I've had to contact customer service, the CS officer Mark was brilliant. He was friendly, knowledgeable, took accountability for the error made by someone else during signup and fixed the problem. There need to be more employees like him. Really happy.
I had the pleasure of dealing with Bhrigette Galvez who helped answer my queries in a timely manner. She followed up promptly and found that I was eligible for further discount. Been happy with CovaU since moving to them.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
It was great experience of talking to and solving issue with Christian. It was not easy inquiry of overcharging by old energy provider and handle it so well. Eventually, proposed his efforts to solve it with no time waste.
Lotti was very helpful and resolved the issue immediately
Neil gave me an extra discount without hesitating. Great service so far
I would like to thank Mark Adlaon for his professionalism and customer service, which was such a breath of fresh air. He was knowledgable about the different services, but had such a positive nature to worth with. He is certainly an asset to CovaU and I wish him every good. Anna Barber
I contacted the helpline and Jessy was super helpful. She made the process simple and easy for me. She was clear with what was required and knew precisely and is needed to be done. Appreciate her help and support.
I rang customer service enquiry about my account direct debit, I spoke with Daniel Ordanes who is very helpful. A positive experience
I spoke with Angeli about a referral credit issue and she was very helpful and followed up my complaint until it was resolved. Great service Angeli, thank you.
I had an excellent experience with Michelle Francisco at Covau Support. After struggling with being overcharged on my hot water bill and feeling unheard in previous calls, Michelle was a breath of fresh air. She took the time to thoroughly investigate my issue and successfully resolved it. Her attentiveness and professionalism were outstanding. Highly recommend her for reliable and effective service! I recommend covau as a supplier !
Mark Adlaon was such a professional, my transition from another energy provider was made so easy because of him. I am hoping that CovaU employs such a personable professional to replace Mark. Best of luck Mark on your new venture.
CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
This profile hasn't been claimed by the business owner.
