Bhrigette
Bhrigette , was able to check why my concession had not been applied . I had given this info on opening my account 2 mi this ago. She organised credit and has arranged for it to be applied .

CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback from customers, highlighting exceptional service and helpful staff. Reviewers frequently commend the courteous and knowledgeable representatives who provide prompt assistance, whether through phone or chat.
Many express satisfaction with the support received while switching energy plans or resolving billing inquiries, noting that agents take the time to listen and guide them effectively. However, a small number of customers mention concerns regarding rate increases, indicating that while the service is excellent, the pricing may be a point of contention. Overall, CovaU Energy is recognized for its outstanding customer service, making it a preferred choice for many consumers. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 5.0 | 23 |
| Oct 24 | 4.8 | 35 |
| Nov 24 | 5.0 | 19 |
| Dec 24 | 4.6 | 10 |
| Jan 25 | 4.7 | 14 |
| Feb 25 | 4.9 | 26 |
| Mar 25 | 4.9 | 38 |
| Apr 25 | 5.0 | 43 |
| May 25 | 5.0 | 27 |
| Jun 25 | 5.0 | 41 |
| Jul 25 | 4.9 | 38 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“I spoke with customer service person on 4th jan and she was very helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +2% | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: CovaU Energy is #2 of 5 on overall rating in this group.
500 reviews of CovaU Energy. Filter by what matters to you.
Bhrigette , was able to check why my concession had not been applied . I had given this info on opening my account 2 mi this ago. She organised credit and has arranged for it to be applied .
Shawn was extremely helpful in fixing my mistake in paying my bill, ie: I used my old reference number. Shawn rectified the problem quite quickly and easily.
Lotti was very helpful and fixed my issue out very quickly and competently. Her manner was friendly and she was a pleasure to deal with.
Lotto was very helpful and well mannered
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Bhrigette was very professional and helpful, she went out of her way to resolve the issue that I had.
Angeli was very nice and helpful and went to great extent to sort out the problem I had.
An excellent customer support. They guide you through your needs. They take take their time and they make sure that you happy with what you wanted. I myself had a nice outcome.
Kristian was very helpful and solved my problem straight away. Great service
Kristian is very patient to solve my bill issue
Jasper clearly and promptly helped me with a billing query I had with my CovaU electrcity and gas account. Clear communication and great service - thanks Jasper!
Good Simple To Understand Customer Support from Christian Over the Phone
Great, clear customer service and cheap rates
Excellent Customer Service I had switched to CovAu for electricity and gas a few months ago after checking out rates on Vic Energy Compare. Since then I have had flawless customer service, but particularly this week from Neil who managed our moving house request with professionalism and diplomb. Huge shoutout to Neil for making an extremely stressful week that little bit better. Highly recommend CovAu for anyone sick of retailers with shoddy customer service!
Issue was resolved swiftly and communication was clear and easy to follow. Kristian was amazing!!! Definitely a valued employee.
Today I was very happy to talk with Jhon. He was able to help and give advice on how to sign up for an account to view online. You were very helpful and patient in explaining. Thank you very much.
Hi Bhrigette, thanks a lot and appreciate for your work towards the customer, very to that it was you who gave me all the information, explanation and benefits of using the covau energy, spending lot of time really happy for that, Keep up doing the good and hardwork. once again thank you. Ahmed
I had put wrong reference number in when paying my bill. With a simple phone call. Lotti helped me out & she even gave me a call back letting me know the problem was solved
CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
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