Great service.
Great service.

Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
Digital Direct - Switched On consistently receives high praise from customers, boasting an impressive average rating of 5.0/5. Reviewers highlight the excellent service, with many noting the professionalism and friendliness of the staff.
The engineers are commended for their efficiency, quick installations, and clear communication, often providing honest advice and multiple options for resolving issues. Customers appreciate the tidy workmanship and competitive pricing, with many expressing their intent to recommend the company to others. The overall sentiment reflects a strong satisfaction with the service provided, making Digital Direct - Switched On a highly recommended choice for home services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 21 |
| Sep 24 | 4.9 | 17 |
| Oct 24 | 4.8 | 20 |
| Nov 24 | 4.9 | 19 |
| Dec 24 | 5.0 | 25 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 5.0 | 22 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 22 |
| May 25 | 5.0 | 21 |
| Jun 25 | 5.0 | 16 |
| Jul 25 | 4.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great communications from the call handler and engineer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | +3% | 423 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.2 out of 5 (poor) | 4.5 out of 5 (good) | — | 150 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 59 |
Bottom line: Digital Direct - Switched On is #1 of 5 on overall rating in this group.
500 reviews of Digital Direct - Switched On . Filter by what matters to you.
Always very helpful and provide you with the best advice. Reasonably priced too! I would recommend them to anyone
They turned up when they said they would, great, seem to be able to sort out our problem. But 4 days later problem returned ( but maybe not as bad ).
Friendly and efficient customer interface. No charge for first engineer visit. Good workmanship, quick installation and good time keeping. Freesat works first time and reception stable.
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Service engineer Richard arrived on time. He was professional, polite and respectful. Diagnosed the problem immediately, was able to quote and complete work necessary. Tested all equipment and demonstrated all in good working order before leaving. All within an hour.
I was so impressed by not only the enquiry phone call to Elaine but the knowledge and efficiency of Richard the technician that attended my property. He was very helpful and where the previous Ariel company came up a negative he did exactly what I wanted him to do and did it very well.
Dave arrived at the time he said he would. He was very approachable explained what he was doing. A genuine nice man and very knowledgeable. Elaine in the office was lovely too and very helpful. Thanks to you all at digital aerial!!
Richer Sounds directed us to Digital Direct to install our new TV. Ben the engineer came at the appointed time, was polite and capable and took time to explain the new setup and controls. Would have preferred the £150 charge to be absorbed by Richer Sounds but that's a different matter.
Professional and punctual Engineer very friendly helpful and efficient
The work done was great. Better than its ever been.Would certainly recommend to others. Thank you all very much..
The engineer was very knowledgeable regarding my problem and rectified it quickly and efficiently.
From the first phonecall to the fitting a superb service. Friendly customer service team, quick appointment too. Pricing was transparent and reasonable. Would definitely recommend
Ben came to mount my tv on the wall. He advised me on what could be done and did exactly what I asked of him. His work was excellent, clean and tidy. He was friendly whilst remaining professional. Very pleased with his work.
Very Proffesional
Friendly and efficient service with good advice and tips. Thanks
From the initial contact with Elaine in the office, to the extremely quick first visit and quote from Ben, and the installation from Dave, the whole process of moving our sky dish due to our inconsiderate neighbours tall conifers! was excellent. If all companies were as friendly and efficient as these guys, the world would be a better place! Thank you!!
Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
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