Ariel bracket replaced for a more sturdy one
Very professional and friendly

Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
Digital Direct - Switched On consistently receives high praise from customers, boasting an impressive average rating of 5.0/5. Reviewers highlight the excellent service, with many noting the professionalism and friendliness of the staff.
The engineers are commended for their efficiency, quick installations, and clear communication, often providing honest advice and multiple options for resolving issues. Customers appreciate the tidy workmanship and competitive pricing, with many expressing their intent to recommend the company to others. The overall sentiment reflects a strong satisfaction with the service provided, making Digital Direct - Switched On a highly recommended choice for home services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 21 |
| Sep 24 | 4.9 | 17 |
| Oct 24 | 4.8 | 20 |
| Nov 24 | 4.9 | 19 |
| Dec 24 | 5.0 | 25 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 5.0 | 22 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 22 |
| May 25 | 5.0 | 21 |
| Jun 25 | 5.0 | 16 |
| Jul 25 | 4.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great communications from the call handler and engineer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | +3% | 423 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.2 out of 5 (poor) | 4.5 out of 5 (good) | — | 150 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 59 |
Bottom line: Digital Direct - Switched On is #1 of 5 on overall rating in this group.
500 reviews of Digital Direct - Switched On . Filter by what matters to you.
Very friendly and helpful staff, engineer came out and sorted out the problem, reliable, good company to use
A splendid job done with great professionalism and efficiency - and not a cable in sight! No mess, no worries and I'm so appreciative! With thanks to Richard, who was always most courteous.
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Your guy who set up my T.V. was great & did it in no time at all. My only complaint or slight gripe is that he never told me how to work the remote control on the new L G Television or how to get to things such as the "program guide", or "You tube," etc. Unfortunately I suffer from having a stroke & my brain isn't quite as agile as it was previous to having this damn stroke in April. So it took me ages., & getting more annoyed with myself that I never thought to asking him if he would go through "things" like the remote control gadget with me to make sure I understand how each button works. Its so different from my old one. In the end I asked a neighbor to help me, which he did very well . You would think that a company like LG would include an instruction book. I partly blame myself for not asking your man for help. He probably thought I would grasp it.
Arrived on time and Richard completed the job and even tidied up after himself also very knowledgeable. Would certainly recommend Digital Direct.
Friendly guy, efficient work, no hassle.
Fantastic service..Rob who attended was very pleasant. He identified the issue, and then resolved it very quickly. Nice communication too. Very impressed with the entire company.
What can I say. We were having a media wall built. So much could have gone wrong but Sarah and her team From the planning stage to the end build was a stress free experience. We now have a perfectly lovely media wall. Everyone one who came to the house were very professional but very friendly. All the workers left everything clean and tidy. I can’t praise them enough.
Amazing service. Engineer called round within an hour of me phoning for help and issue sorted on the day. Can’t thank Digital Direct enough.
More than happy with the service I received from Digital Direct. They achieved what another company said was unachievable. The office kept me appraised of what would happen when and Richard the engineer worked quickly and new satellite dish is working perfectly. Thank you.
Was bit more than I expected compared to what my friend paid who recommended you.
Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
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