Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
Digital Direct - Switched On consistently receives high praise from customers, boasting an impressive average rating of 5.0/5. Reviewers highlight the excellent service, with many noting the professionalism and friendliness of the staff.
The engineers are commended for their efficiency, quick installations, and clear communication, often providing honest advice and multiple options for resolving issues. Customers appreciate the tidy workmanship and competitive pricing, with many expressing their intent to recommend the company to others. The overall sentiment reflects a strong satisfaction with the service provided, making Digital Direct - Switched On a highly recommended choice for home services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 21 |
| Sep 24 | 4.9 | 17 |
| Oct 24 | 4.8 | 20 |
| Nov 24 | 4.9 | 19 |
| Dec 24 | 5.0 | 25 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 5.0 | 22 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 22 |
| May 25 | 5.0 | 21 |
| Jun 25 | 5.0 | 16 |
| Jul 25 | 4.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great communications from the call handler and engineer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | +3% | 423 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.2 out of 5 (poor) | 4.5 out of 5 (good) | — | 150 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 59 |
Bottom line: Digital Direct - Switched On is #1 of 5 on overall rating in this group.
500 reviews of Digital Direct - Switched On . Filter by what matters to you.
Friendly phone call one day late. Booked a visit for inspection. Young man was friendly too. Examined the aerial and the booster. On testing he said the booster needed replacing. I accepted that and he replaced the item. Reception on the TV is ok now.
The engineer was personable, highly skilled, trustworthy and extremely helpful. He solved my issue very quickly. He is passionate about his work and delivered the best possible service. A first class professional. The admin personnel representative was also extremely helpful during my telephone call when I booked my appointment. I highly recommend this company.
We needed some advice on an exciting arial which hadn't worked in the living room for a few years but worked okay in the bedroom. Richard tested the arial which was fine advised of cost and job was completed in half an hour! I would definitely recommend Digital Direct to and friends or family.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Amazing customer service. Rang at 3.00pm and spoke to Elaine ( lovely lady) about problem with TV ( thinking it might be aerial). She said they could come next week . However while I was on the phone she said one of the engineers could come this afternoon as he had finished previous job. 40 minutes later the lovely Richard appeared- checked everything, gave quote and then put new aerial up . Problem solved . Richard was professional, friendly and very efficient . Would definitely recommend and wouldn’t hesitate to use them again. Thank you
very good service quick and efficient.
Next day service was a nice surprise and an excellent engineer. He was on time and smart. He also located the problem very quickly and told me what he was doing. Although no one likes a call-out charge these days. I thought this one, in comparison to other companies I’ve used, was very reasonable. My last comment would be, I am always very concerned who I am choosing from the lists of people on a Google search. I’ve been caught out in the past. Luckily I chose just the right people. The initial contact conversation put me at my ease as their service was explained clearly and in full. The problem was quite simple and absolutely nothing at all was ‘added on’ (again, past experience) as occasionally happens especially when you have no specialist knowledge. I rarely recommend a company but the way the engineer carried out this repair, I would definitely have no worries recommending this company
Excellent service, great communication. A real pleasure to be involved with.
Should of been next Wednesday, they had a cancellation, they gave me a ring I was available for them to come today. Had a quote I was happy with and work was done straight away. Nothing too much trouble for the fitter and very pleasant person
Highly recommend.
Had a phone call the night before to let us know what time the engineer would arrive. and turned up the next day as arranged .the job was done cleanly and efficiently so could not ask for much more
Digital Direct are always helpful and professional, from the email to book the appointment to the engineer visiting. They are quick to troubleshoot and then explain what needs to be done. It's a stress free visit and there is no pressure to have the work completed. Prices are always reasonable and only payable upon completion. Thanks Digital Direct, I will definitely use you again as needed.
Very good efficient service.
Fast Installation, no salesman, just a professional & friendly Engineer, quoted the job on the spot, but we felt no pressure to proceed if unhappy, but we were happy with the quote and he did the job there and then. Took time to set my TV up and explain everything. Couldn't have gone smoother, would easier recommend!
Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
This profile hasn't been claimed by the business owner.
