Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
I have been dealing with Dexters for my flat rental for many years and have found them to be responsive and efficient. I have been particularly impressed recently with the services of Leila Lebbeh dealing with a new tenancy and Nabil Subahni who is providing a superb property management service.
Was looking for a 3 bedroom to rent for myself and my children. Relationship started well, the Tooting Broadway branch were friendly and helpful enough and I found a suitable property. And I will make a point that the sales team were very helpful, friendly and supportive. However... First Red flag - very pushy, overly so. I was expected to pay for a 6 week deposit without ever seeing a contract! Then 'threats' that if I didn't pay, the landlord would continue taking viewings and offers (despite me paying a holding deposit). Tips for next time - ask what the end-to-end process is and when different payments are due, when a draft contract will be shared and when an inventory report can be expected. It's stressful enough having to move, but compounded with pressure of being asked to pay deposits (within 48 hours!) adds to it. Then after I asked for a contract, a draft was produced - Dexters were not proactive in providing (I wonder why). A contract should have been provided before i paid the deposit. Then we commenced contract negotiations. There were many items I wished to negotiate on. Dexters and the Landlord couldn't move on anything. They were unhelpful, unsupportive and clearly looking after the interests of the landlord. I had to take legal advice from a AST solicitor. I was told that the contract was unbalanced (towards the landlord) and 'sloppy' as contained irrelevant points and clauses. I was under pressure to proceed with this property as time was against me and my children required confidence in where they were going to live. When I moved in, the house was filthy. Had not been cleaned at all, and by the looks of it, the previous tenants did not clean the property. Thick grime on kitchen surfaces, soil and rubbish left. I had to ask for the inventory report and started documenting items myself before it was sent. Confidence further reduced. Perhaps Dexters knew about the condition of the property... If I'd have known how bad it was, I would have had the property fully cleaned (myself if I have to) before I moved in, rather than trying to clean after I've moved in around boxes and dismantled furniture. When I asked the landlord (politely pointing out that he can take the cleaning costs from the previous tenants deposit, as the contract states 'professional cleaning') if he'd contribute to cleaning - he told me to leave it as I found it and he was aware of the condition. Perhaps the landlord (Mr G) has a very low standard of cleanliness or perhaps holds any tenants in such low regard. Found maintenance issues with the property related to plumbing and hot water - basics! It seems to me that Dexters Tooting know about the condition of this property and have told me they will continue to do business with the landlord. My previous agents were John D Wood (Wandsworth Common) - super helpful, professional with a fantastic landlord. Before that an agent in Fulham who were just as professional and proactive. I will never move into a rented property marketed by Dexters Tooting. And quite frankly, I wouldn't want any of my hard earned income to fund their business if/when I'm in a position to buy another property in the area. And if I decide to work with any others Dexters', I will ask for an inventory report before I move in and confirmation that everything in the property is functional before I pay a deposit and sign a contract. It's easy for the Agents to say the cleanliness and maintenance issues are with the landlord and it's nothing to do with them. But is that the type of agent you really want to be working with when housing your family? Good luck.
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
This is the honest review. They have got a lot of dishonest reviews from people before finalising the deal including me where they come out like good guys. They are the biggest scammers - I had two separate tenancies with them in both of them I left the apartment in time (weeks before) with keys and clean. And still they keep charging for one extra day - using excuses like our manager can only inspect on that particular day or your check didn’t cover one days rent. I mean how low can one go. I have worked with other agents in London and outside and never had this bad experience .
Jordan has been very professional and quick to respond to any queries through out our experience with Dexter’s. Highly recommend using this specific branch.
Review for Jamie Lipscombe I cannot express enough gratitude for the outstanding support I received from Jamie Lipscombe during my recent change of tenancy. After living at my property for five years, the transition could have been daunting, but Jamie made it seamless and stress-free. From the moment I reached out to her, Jamie was proactive and attentive. She followed up every single day, ensuring that the process moved along quickly and efficiently. Her dedication to her role was evident, as she consistently put the needs of us tenants first, making sure our voices were heard and our concerns addressed. Jamie went above and beyond in every aspect, demonstrating not just professionalism but also genuine care for her clients. She understood the urgency of our situation and worked tirelessly to prioritize our needs, which made all the difference during this transition period. I wholeheartedly recommend Jamie Lipscombe to anyone in need of assistance with their tenancy. Her exceptional service and unwavering commitment truly set her apart. Thank you, Jamie, for making this process as smooth as possible!
I’ve been using Dexters for years now, both to rent out my flat, and to buy my new home. The staff are always super helpful, charming, and responsive. Biggest shoutout to Petros Giorganios, who has been absolutely brilliant this tenancy with getting any repairs or issues sorted straight away, making sure my tenants are happy and safe in their home, and giving me peace of mind that the company is looking after both my flat and the people living there.
Dexters are devoid of humanity. Our building has the same cladding problems as so many others in London and they have avoided and delayed responding to the council's demands that it be fixed. I thought they didn't care about us based on how incompetent and disinterested they were once we'd signed the contract, but it's quite astonishing that they couldn't care less about human life. I have no doubt that they pay people to remove negative reviews, because they are one of the worst companies I've ever dealt with.
DON'T RENT FROM DEXTERS. YOU'VE BEEN WARNED!!! Retrieval of our deposit from Dexters property managers is a nightmare. They treat your deposit as their WAGE, consistently attempting to create made up charges. * Checkout Chaos: We demanded to be present during the checkout inspection, but they refused to accommodate our schedule. This resulted in a report filled with inaccuracies. Which we disagreed. * Disregard for Improvements: We invested time and money in improving the property (e.g., £900 in upgrades, new furniture, upgraded fixtures). Despite this, Dexters intends to charge us for "restoring" the property to its original, inferior condition. * The irony is they eventually dropped the cleaning fee and other unjustified charges, quoting £40. APPARENTLY, THIS WAS THE ACTUAL INTERNAL COST LEAKED TO US. Two weeks later, ANOTHER AGENT returned with a radiculous and inflated quote of £600! she intend to place a £450 curtain on a window with mold! We contacted the landlord, finding he was unaware of this outrageous charges! no wonder why they want tenants never get in contact with landlord. We consistently said we raise a dispute through TDS if we don't reach an agreement, but this opportunistic behavior continues.
Chelsea Odunlami who works in the in Canary Wharf Property Management team has been managing my property for the last few months. She is proactive in dealing with issues straight away and working with myself and the tenant to resolve the problem. Highly recommend Chelsea as a Property Manager!
I would like to commend Chelsea Odunlami from Dexters Canary Wharf team for her exceptional professionalism and dedication. She has been incredibly responsive, proactive, and polite throughout our interactions. Chelsea consistently stayed on top of every matter we discussed and went above and beyond to assist me in every way I reached out to her. Her approach was always polite, empathetic, and patient, making the entire process much smoother and stress-free. I truly appreciate her outstanding service and would highly recommend her and the Canary Wharf team to anyone in need of assistance.
We have been renting our London house for 3 years. During this time the Dexter's staff including Printhi, Paris, Simon have been fantastic. The tenant reports are detailed, they are quick at sending people over when needed etc. As non resident landlords having reliable agents is particularly important and Dexter's gave us peace of mind. We have been particularly grateful for their advice and patience whilst we figured out best ways forward and when going through the TDS process.
They respond promptly and professionally, trying their best to help. The agent who came for the periodic flat viewing to check on the property (Chelsea) has been extremely helpful, kind and professional.
I recently had an issue with my hot water and want to thank Chelsea Odunlami from Canary Wharf Property Management for her amazing support. She was quick to respond, immediately called Joe who was with the plumbing team, and ensured he got to the bottom of the issue without delay. What stood out most was Chelsea’s commitment to staying in touch. She promised to keep me updated throughout the process, including following up until the necessary part is ordered and the issue is fully resolved. Her professionalism and proactive approach were truly appreciated and made the whole experience much less stressful.
Thanks to the fab property management team at Dexter's for going above and beyond over the years.
I just want to leave a review to praise Monika Piszczyk, never have I been soooo pleased with a property manager in my life in all 12 years I have been renting in London. She is such an asset to your company, her people skills are top tier, she makes me feel like a priority and always ensures I’m being kept updated on everything going on. She has recently resolved a huge issue in my flat that has been on going and is in the process of resolving a long standing issue that no previous agent had been able to. I cannot thank her enough and I’m sure my landlord feels the same! Forever grateful!
We have had the pleasure of working alongside Dexters as a contractor for several years. The staff have always been very professional and efficient, always providing us with adequate information to meet their clients requirements and deadlines. Recently had a great experience working alongside Ledj, who was very attentive and a great communicator from start to finish! Highly recommend this company.
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
This profile hasn't been claimed by the business owner.
