Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
I'm so glad that I chose Dexters to manage my property. Petros Georganios is a credit to Dexters, he is always professional, courteous and helpful. It's good to know that my property is in safe hands.
I’d like to thank Chelsea Odunlami at the Canary Wharf office. As a landlord, I appreciate her prompt responses to my queries and her efforts to resolve issues satisfactorily. Chelsea’s friendliness and politeness make her a great client service representative.
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Tenant at a property managed by Dexters. Recently got burgled and while everything took longer than it should have, the property manager Daragh was excellent at keeping me up to date and being transparent in his communication. It is refreshing to have a human pick up the phone when calling with a concern as opposed to AI chatbots and endless phone menus. Please keep that up.
Dexters Acton arranged a viewing, sent a confirmation email, and failed to show up. We phoned them, and they confessed the property had already been sold and they ‘forgot’ to inform us before the viewing. Terrible experience and do not recommend.
I had a terrible experience getting my tenancy deposit back. The agency had no clear procedure in place and didn’t even seem to know which deposit protection scheme they were using. They kept delaying the return for abouth three months, with no proper communication or accountability. While I wasn’t in a rush, the lack of professionalism was frustrating, and the process was unnecessarily dragged out. In particular, I was extremely dissatisfied with the agent Tariq from the Canary Wharf branch, who was unhelpful and added to the delays. I wouldn’t recommend this agency to anyone looking for a smooth and hassle-free rental experience.
⭐⭐⭐⭐⭐ Petros Giorganios at Dexter’s is by far the best lettings agent I’ve had. Great communication, always kind, and quick to sort things out. Really appreciate the professionalism and care—highly recommend!
We recently had an issue with our rental and Monika from the property management team worked hard to resolve it. She maintained clear communication and proactively looked to solve to problem. It is reassuring to know this team exists to support those of us who are renting a property.
I'm giving Dexters Wapping 2 stars as they eventually got the job done, but in all honesty, they were a nightmare and we’d never use them again nor recommend them to anyone. We had valuations from 3 estate agents and decided to go with Dexters because, although they gave the lowest valuation, we felt they had experience in our location. We were then shocked that a mere 2 weeks after putting our flat on the market, they asked us to drop the price by £25,000… Another estate agent we spoke to said these are Dexters’ tactics, locking you into a long contract then very early on pressuring you to discount heavily. Had we known, we would never have signed with them. We wanted to leave them several times but you’re locked into the contract and it’s hard to get out. Initially over the phone they quoted us a reduced commission if we used their solicitors, but once we agreed they upped this commission from 1.5% on the phone to 1.75% in writing. No explanation, implying we must have misheard on the call. From the get go they came across as unprofessional. The assistant they had working on our Rightmove advert was blunt and rude. She drafted it with 3 grammatical errors in one sentence. We had to redo it ourselves and send it back to her. We then had to fight with them to get the photos we wanted used online. Dexters contacted our tenants without our permission, upsetting a delicate situation and causing tension around future viewings. Our tenants specifically asked for people to remove shoes during viewings and not to be left alone in rooms. We asked Dexters to respect this but they did not, which caused problems between us and our tenants. Dexters lost our keys on two separate occasions. The second time, they told us they’d meet us to deliver the keys since we couldn’t collect them the day prior (due to their misplacement) and then they were 50 minutes late. I had to cancel afternoon meetings because my ‘lunchbreak’ to pop to the flat ended up taking 2.5 hours. When you call their office, they promise to call you back but rarely do. One time we were in their office (waiting for keys to be found) and could see someone taking a call, they said their colleague was on another call, when they were just at their desk scrolling on their phone. Overall they were unreliable and we found their service poor. Often the manager Jason came across arrogant, disrespectful and with no sense of accountability. They left us frustrated and at times furious. Avoid Dexters Wapping if you value professionalism and respect. On a positive note, the solicitors they recommended did a good job on the conveyancing, so at least that’s something.
Petros is an extremely responsive, professional, and proactive in managing the flat I rented. Petros made sure to address everything quickly and kept me updated throughout the process, ensuring that all issues were resolved smoothly.
They are dealing with any issues with professionalism and entrepreneurship thinking. Special Thanks to Petros Giorganios for his great support and quick response on my requests for fixing windows and doors handles.
Dexters did a great job in setting up multiple viewings very quickly, which resulted in multiple offers, including in excess of the asking price. Lottie handled all the subsequent admin very efficiently - this was a Probate sale, with the added complication of the property not having been registered on the Land Registry website. She kept up the dialogue between all parties, which resulted in the successful completion. The Surbiton Dexters team are a team - highly recommended.
AVOID Dexters Richmond!! they are only after money with no services! made an offer for a property and the offer was accepted the agent started chasing me for holding deposit (1 week rent) which I paid immediately to secure the property then he started pushing me to pay 5week's rent (deposit) and 6months rent in advance WITHOUT even sending me the tenancy agreement!! I asked why do I have to pay now, and he said it is a standard to pay before signing and told me I need to pay within 48 hours! I refused and quote the TDS and Dexters' website saying you should never pay before signing the tenancy agreement. Then, he stopped pushing me to pay however he never answers to my questions regarding to amend some terms in the tenancy agreement. No matter how many times I have addressed the issue, he still send me a tenancy agreement with a standard template without answering my request to amend some of the terms. Furthermore, after I paid the holding deposit, the property is still listed on their website and Rightmove! I asked them to take it down as it is what the holding deposit is for, they did not respond! Therefore I withdraw my offer and requested a refund of my holding deposit as they never taken down the property. Until now I still have not received my holding deposit back! I demand a refund of my deposit, please handle as soon as possible! AVOID Dexters Richmond!!!
Petros was really helpful and easy to talk to.
Just sold my property through Dexters Streatham. A big thank you to Jordan Pearman, Neda Kayhani and all the team. You all worked very hard, arranged weekly viewings and gave me feedback every Monday. You have succeeded where others have failed and I can't thank you enough. I highly recommend Dexters, especially Streatham branch, I have aleady recommended you to family and friends.
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
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