Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
Fantastic property management from Christian P @ Dexters Ealing - went above and beyond to resolve any issues, great advice and delivered a professional service throughout. Would definitely recommend for future reference. JB
Very supportive and professional, thank you Petros and Mark
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Review for Willia m and Dexters I had an incredibly disappointing experience with Willia m and Dexters. After scheduling a viewing for Landor Roa d, Stockwell, London, SW9 for Friday, 07/03 at 15:00, I was left extremely frustrated. I spent over an hour preparing and arriving for the viewing, only to later discover that the current tenants had denied access. However, what truly added to my frustration was the complete lack of communication from the agent or the agency regarding this change. Neither Willia m nor anyone else from the agency bothered to inform me beforehand that the viewing had been cancelled. I was left waiting and unaware of the situation, which shows a total disregard for potential tenants who are genuinely interested in the property. Such poor communication is unprofessional and reflects badly on the agency’s overall service. It’s one thing to have a viewing cancelled, but it’s another to have no one from the agency take the responsibility to notify you. I strongly recommend that the agency improve its communication practices to avoid wasting people’s time in the future.
Petros and the team was efficient and effective in resolving my issues.
We are incredibly grateful to Dexters Property Management team for their outstanding service. Professional, efficient, and highly accommodating. A special mention goes to Bally, who has been absolutely fantastic throughout the entire process. Her attention to detail, prompt responses, and genuine care have made what can often be a stressful experience into an incredibly seamless one
Saffron Koopman has been great to work with Always quick to respond The tenants always pay compliments
We have been with Dexters for nearly 30 years, and in all that time, the service has been outstanding—but Saffron takes it to another level! She is truly exceptional—efficient, friendly, incredibly helpful, and always goes above and beyond to ensure everything runs smoothly. Her responsiveness, attention to detail, and customer care are second to none, and she makes us feel like truly valued clients. It’s an absolute pleasure having her look after us, and we couldn’t recommend her more highly!
We rented a flat through Dexter 7 years ago. Once they came for an inspection with our permission whilst we were away. We were only handed 2 of the 3 keys for the main door when we rented. Coming back the 3rd locker was closed. It was 11pm, we had many luggages, a 2 year old, we called the out of hour service and was not able to get help as it was too late and o needed to find a locksmth myself. It was not an easy task so we ended up sleep on a friend's couch, lost the food we brough and not a single apology from the agents nor the landlord. Now, 3 years later, we gave notice. Left the flat impeccable and they still tried to rip us off. The flat had wall mounted plug in heaters that we move position to get a more efficient heat on the rooms. Our mistake is not to [it it back on its original place. To get our deposit back, they requested £350. When questioned why I need to pay an electrician to plug in a heater into a socket, that price was magically reduced to £100 without an explanation as why we needed an electrician for this service. I am now waiting for evidence that the service I had to pay was really done. Just be aware, they will try to rip you off. Update (18/03/2025) - dexters contacted me and offered a John Lewis £50 voucher as an apology. Still, one month later, I haven't got the evidence nor the invoice of the service I was asked to pay for. According to my previous neighbours, the flat is occupied, which reinforces that no service was need to be provided. We left the flat ready to be occupied. Such a disappointment and unethical from them.
I can't recommend this lettings agency enough. The whole prosess was smooth and stress free. A special thanks to Petros, who was incredibly responsive, professional and made sure everything was taken care of quickly.
Thanks to Petros Giorganios’ help rectify the problems even if it’s not all done, at least he assured me to complete the job.
Some of the agents are not great unfortunately, but what makes me want to give a 5 star review is the help that Edwin has provided to us. The flat was given to us with different issues and a week later than planned, but he managed to fix most of the problems before we moved in.
Ola Pinnick, Tony and Zahra are superstars and offer excellent service to their managed properties’ tenants. You can trust them to action things promptly and manage your rental lifecycle to give you total ease!
Irresponsible real estate agents. Put a place up for rent with a massive history of pests (rats, mice, cockroaches) without informing us, and takes forever to let the landlord know to pay for pest control. I wonder if the agents at Dexters can live with mice in their apartments themselves... because they surely don't take our problems seriously
I would like to express my sincere gratitude to Petros Giorganios for his exceptional assistance in organizing the property to a high standard. He provided us with all the necessary information and ensured that everything was handled efficiently. His professionalism and attention to detail were truly commendable. He is highly dedicated to his work and fully deserves this 5-star review.
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
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