SkyOn time and well prepared for meeting…
On time and well prepared for meeting the tenant. Sensible questions, and remained in control of the situation. Notes of the meeting quickly and accurately produced.
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
On time and well prepared for meeting the tenant. Sensible questions, and remained in control of the situation. Notes of the meeting quickly and accurately produced.
Well done to Dexters sales team in Tooting. I decided to choose Dexters after carefully considering number of other estate agents. They had been very supportive and informative throughout the sale process. Their charges were the lowest and the customer service was excellent. Special thanks to LIZ, ALICE, GUS and the team. They had kept me informed of the progress throughout the sales process. Keep up the good work. I will definitely use Dexters again. They deserve 5 stars 🌟.
We have used Dexters to let and manage our flat for many years They have provided an excellent service and Ledidiana has been very efficient, helpful and recently gone above and beyond her role in providing management support
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Dear Team We extend our humble gratitude for taking up our concern on urgent basis,in fact on War Footing and getting the same resolved at an early date.Your action has deepened our Faith in Dexter ,as a Company ,on whom one can depend completely.With Humble Regards
I had a great experience working with Nabil at Dexters. His communication with the landlord was seamless, and he always kept me updated on any developments. Nabil's professionalism and dedication made the entire process stress-free, and I highly recommend his services to anyone looking for reliable property management.
Praising Ryan Campbell - not the company. Ryan Campbell, at the Lewisham branch, was extremely helpful in resolving a simple issue, while others have provided mixed and uncertain answers to a straightforward issue.
Petros Giorganios - my contact in Dexters makes communication much better now . especially as there are changes within staff on a regular basis . Dexters have been my agent for many years, and Petros Giorganios, is a good communicator and that makes a real difference to me as a client. Please keep up this high standard especially whern I have to deal with issues at my property and neighbours who are always anxious to get problems sorted quickly if it affects them .Good feedback on issues once resolved is also appreciated.
Tia, was again great help to resolve our issues. Many thanks to the Property Management Team
Tia has done an excellent job managing our property in London . She is always professional & reliable but with a personal touch.
I admit I was cautious and doubtful any real estate agents in general but Dexters proved me wrong. The way they handled everything for the last two years should be an example to every other real estate company who let properties. From the time I stepped into the flat to the time I stepped out they were always available for my queries. Problems happen all the time and some in nobody’s control. Dexters know how to handle them and treat their clients with the utmost respect. I will definitely go back to them for any letting or buying opportunities in the future. They’re honest, friendly and try their best with everything they do. Kiera, Aleina, Charlotte, Iara and Emily have managed the transition to a new tenant so well and were very cooperative every time we worked with them. Nothing but good things!
Dexter, particularly agents Brandon and Olivia, are involved in highly inappropriate practices. They pushed for a deposit on an expensive flat but then left us without key updates and no answer to contract related questions for weeks. When we finally received a draft contract, it contained HIDDEN and unlawful CHARGES —fees for a septic tank, additional landlord insurance, and other costs that should never be the tenant’s responsibility. Then the landlord contacted us directly, asking why Dexter had advised them to move on from us when the landlord themselves were happy with us as tenants. The landlord showed us a few screenshots of emails and WhatsApp messages from Olivia, where Dexter falsely portrayed us as difficult tenants. While we were told the landlord is not happy with our questions / changes. This two-faced, backstabbing behavior is completely unacceptable. Our company’s legal team reviewed this contract and flagged it as unfit for signing due to its numerous unlawful clauses, yet Dexter dismissed our concerns insisting all undiscussed extra costs were “reasonable.” The landlord also wrote us these agents have KPIs to hit. So if you question hidden clauses, they’ll ignore you rather than engage. Lastly, DO NOT TRUST their 5-star reviews—Dexter repeatedly pushed for glowing feedback, which is clearly misleading given their exploitative practices.
I would like to thank Malachi for being efficient, prompt ad very helpful
We have been renting with Dexters for over a year now and we are super happy with the team overall but especially Monika our senior property manager has been great since day one. Always communicating through of any relevant updates and sorting things out as soon as possible! Very happy indeed!
Dexters Maida Vale Branch My gf and I are looking for flat within maida vale and we would like stay in the area as we currently live here. We have been on endless calls with these people all amounting to nothing. They set up a viewing, we turned up and just as we called to find out about why they were late, we were told that the property has been rented yet this same property is still advertised as before. No notice was given to us. We also inquired about a property in our block, but we were given an excuse that they can't gain access. My partner called to enquire about another property right across from our block but there's always an excuse yet you see the same being advertised. All we get is 'we will get back to you' but they never do. I sense Bias!!! . We will take our custom elsewhere.
Petros Giorganios has been an amazing property manager, always kind, supportive, and ready to help with any issues regarding my flat. It’s been a great experience working with him, and I’d highly recommend him to anyone looking for reliable and friendly support.
I have been working with Dexters many times of the years, with frequent changes of contact people it's sometimes hard to find the right person to speak to. But since I have been assigned Petros Giorganios, I really noticed a change in communication frequency, check-ins by the agency and Petros and that makes a massive difference. Personally wanted to leave a note on here to advocate for him especially since I'm having such a great communication with him. Always aims to have any and all issues fixed as a priority and follow's up with important questions. Really happy.
Chelsea Odunlami from Canary Wharf Dexters Team helped with an outstanding issue of over 3 years with the building management team. Appreciate her help and time in getting it resolved at the earliest. Great service!
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
This profile hasn't been claimed by the business owner.