Euro Luggage Delivery is an international door-to-door luggage collection and delivery service, specializing in transporting personal belongings for travelers. Established in 2004, the company provides a convenient solution for individuals and families traveling to major European destinations, including London, Paris, and Brussels. By handling luggage logistics, Euro Luggage Delivery allows customers to travel without the hassle of carrying heavy bags, ensuring their belongings arrive securely at their destination.
The company caters to a diverse clientele, offering services for various items such as suitcases, boxes, bicycles, skis, and golf bags. With a focus on customer satisfaction, Euro Luggage Delivery employs an experienced team that monitors each shipment throughout the delivery process, providing peace of mind for travelers. Customers can easily book their luggage delivery online, making it a practical choice for those seeking a seamless travel experience.
Euroluggage Delivery has a positive customer experience.
Euroluggage Delivery garners high praise from customers for its exceptional service and hassle-free luggage delivery. Many reviewers highlight the efficiency and affordability of the service, noting that their luggage arrives promptly and in good condition.
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The ease of booking and the helpfulness of the staff contribute to a positive experience, especially for those traveling alone or with special needs. However, some customers report minor issues, such as unclear communication regarding delivery times and addresses, which can lead to confusion. A few reviews mention delays, particularly with express services, causing frustration for those needing their luggage urgently. Overall, Euroluggage Delivery is well-regarded for its reliable service, making it a recommended choice for travelers.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
404
100%
● Low
4.7 / 5 overall
=
404 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.6▲ 0.1
12-month avg
4.6
All-time
4.7
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
4.3
4
Oct 24
4.5
2
Nov 24
5.0
3
Dec 24
4.0
4
Jan 25
5.0
3
Feb 25
5.0
1
Mar 25
4.0
1
Apr 25
—
0
May 25
5.0
1
Jun 25
4.3
4
Jul 25
5.0
3
Aug 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 404 most recent reviews.
Top praiseof 378 positive reviews
Customer service63%
238 mentions
Delivery49%
185 mentions
Fast & efficient30%
114 mentions
Prices & value10%
39 mentions
“Absolutely exceptional service
Efficient Inexpensive”
On “Customer service” · Jul 16, 2025
Top complaintsof 15 negative reviews
Customer service73%
11 mentions
Delivery53%
8 mentions
Payment issues40%
6 mentions
Returns20%
3 mentions
“I payed 420 € for express service”
On “Customer service” · Dec 24, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
Overall rating and review count for this company and similar companies
I had a little issue but the Euro Luggage Delivery team was quick to react and was really helpful. I truly appreciated their commitment to satisfying the customer. The overall service was perfect, I can only recommend this company, thank you again.
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At first I was quite dubitative as their website seems to be external to the Eurostar's one. It is indeed a private external company (call it First Lugagge or Euro Luggage, it's the same) which is in fact in a parternship with Eurostar. I anyway finally jumped in and well it paid off as the service is efficient, fast, quite cheap (much cheaper than a moving company) and just reliable! Indeed, their website and the explanations avaialble on it are not the best and don't look very professional, but the people available on the phone are very kind and helped me with a lots of questions as I needed to send huge packages across the Channel.
I used it two times, and the packages got delivered in the same day at the end of afternoon in perfect state.
I was amazed by the politeness and the elegant way the staff replied and help me to go through so smoothly until the luggage was picked up excellent service very happy and many thanks to the wounderful staffs
Good overall .
I had to make small changes to my original
Booking (pick up day change) and while it was easy to do on the phone with an agent o never received an email that confirmed the change which was a bit confusing.
Other than that quite a good service.
The luggage arrived on time but it's suffered multiple scratches. However what's inside is safe.
I appreciate the fact I booked the service on Sunday and my luggage was collected the following Monday.
I was only informed of the day and time of delivery less then an hour before...
It was short but I managed to have someone to open the door of my appartement ,
The condition of the object was good
Absolutely amazing service- I am telling everyone about this company! My suitcase was collected within an hour of booking ( and I live in rural Suffolk) and then delivered to my house in the middle of nowhere in south west France, after just three days!! Unbelievable.
Amazingly smooth and efficient service, despite being the busy end of year and bank holidays! My luggage was picked up early from London on the Friday, and was in Brussels by 10AM on Monday! Thanks !
Excellent service quality. Pick up from my hotel and drop off to my destination was as promised and ahead of time.
In my case, shipping from Munich to Manchester; It was cheaper than paying excess luggage charge on the airline.
The service provided by Euro Luggage Delivery was excellent! Jay is an example of perfect customer service for any industry. He went far out of his way to make sure our bags were handled properly. I would highly recommend this service.
Euro Luggage Delivery is an international door-to-door luggage collection and delivery service, specializing in transporting personal belongings for travelers. Established in 2004, the company provides a convenient solution for individuals and families traveling to major European destinations, including London, Paris, and Brussels. By handling luggage logistics, Euro Luggage Delivery allows customers to travel without the hassle of carrying heavy bags, ensuring their belongings arrive securely at their destination.
The company caters to a diverse clientele, offering services for various items such as suitcases, boxes, bicycles, skis, and golf bags. With a focus on customer satisfaction, Euro Luggage Delivery employs an experienced team that monitors each shipment throughout the delivery process, providing peace of mind for travelers. Customers can easily book their luggage delivery online, making it a practical choice for those seeking a seamless travel experience.