Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
Your products are excellent. Price and delivery were also excellent. Needed to find the order of placement. No info included or that I could find on website. Called left message to call b k and my question. Never heard back. The call was place during open hours! Had to ask a competitor to get the answer.
I like products but I have problems installing and can't get answers
great seller reccomended
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Great customer service. There are lots of filters to choose from. It is better that to call and confirm the ones that you need. The rep. will send you a link to your email to make the order easier and faster.
It was perfect.
part was replaced in a timely manner. Thank you
This changed my life living in flint michigan
No manual when changing filters and calls always goes to vm. I left a vm but no response. Had to figure out with my husband who was able to help out but had to wait for him. The item seems fine but it is not NSF certified for most impurities just for TDS reduction.
Prompt, helpful
After trying several different filters, I keep coming back to Express Water whole home filter set ultimate protection. I would tell anyone looking for a whole house water filtration system to look no further. Best filters and system I have ever owned. The filter set I purchased works great at filtering my hard well water.
Online experience great. Well organized and east to find what I needed. Shipping fast and on time!
Person was well informed and gave me great info and service , and info given was all correct and delivery on time
I was delivered the wrong item. I ordered the whole house filtration system and you sent me just the replacement filters. Now I can’t get a response back from your company
After sending them pictures and videos they have sent me replacement parts. Changing to 3 stars because of the final fix, them sending me replacement parts. Have a under sink system with tank and it is 4 months old. It has water coming out of the waste water constantly, it does not stop. And I do know how the system works have had a few systems in my hose over the last 15 years. Contacted them through an email and keep getting the runaround. I have sent them all the info they wanted and now email has gone silent. Will cost another 50.00 to fix because they dont carry all the parts to fix their systems on their site.
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
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