Your representative was considerate
Your representative was considerate, full knowledge of my issue and very polite. Loren Jim Atwood

Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
Your representative was considerate, full knowledge of my issue and very polite. Loren Jim Atwood
I love the service and the quality of the products from this company.
Great packaging, color coded piping, and all the pieces were well described in the installation manual. System performs well.
I received my order which should have been Sed, ACB and GAC filters however I received Sed,ACB and KDF filter set. When I called / Emailed about the issue it took a few several requests for pictures to get a solution. In the future if pictures of the outside and the inside are required it should be stated in the first request so there is less frustration on the customers part
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Couldn't get a phone conversation, kept getting messages you were all busy. Email response was very quick, however, so I'm good with that.
Still trying to get information about how to tell when you have to change each of the filter types.
Yearly filter change. Quick and easy. Immediate press increase and taste.
I bought it taking a shot at trying it and it worked out great used to have orange water.Now I have clear water no sediment and it tastes good I really am amazed that how it worked.
Watch out! They lure you in with a promise of a discount but don't disclose that it is being sent separately....so after you placed the order it is too late. Usually, I'm authorized a discount code which autofills when I am ready to pay. Kind of sleazy.
You guys are always reliable for supply, prompt in delivery and professional. Thanks
Outstanding customer service. When they did not have a replacement part available they offered to replace the faucet at a terrific discount and even offered free shipping. This is a company that stands behind their products.
The parts needed were sent quickly and much appreciated.
Tankless system was a breeze to install, takes less room under my sink also. I got the alkaline system, however, water has an odor to it. My tap water doesn't have an odor so the smell must be added by the remineralization filter. The smell is unpleasant and I have to let the RO system run for a few seconds for the odor to go away. I contacted express water and they sent new filters out but that did not correct the odor. Apparently it is the nature of the beast and I just let the filtered water run a bit before I get a glass of water. The smell has a sulphurous odor, may be from phosphorus minerals. Other than that, I'm happy with the under sink, tankless RO system.
A very well made unit, I was actually surprised how well it is made, even the gauges are quality, As soon as I received it I immeadiately installed it, it's has been up and running for about 15 days and yes I notice right away the odor from the water dissappered, also When I fill a glass of water how clear and sparkeling the water is. I did for the first time in eight years I did drink a cold glass of water from the tap. Thank you Express
I have the counter RO machine that signed it needed filter replacement. I had no problems finding the filter kit I needed. I placed the order and received it in a couple of days.Replacement was easy and quick.
I exchanged the 4 gallon tank for a 3 gallon tank when ordering to fit under my sink. Once the whole system arrived the directions are easy to follow and took about 3 hours to install and that includes drilling a hole through my granite counter. Very impressed with the system. Happy wife happy life.
FedEx had handled the package poorly. However the packaging by express water was so good it didn’t matter. The filter was perfect. Everything was fine. I have installed the unit, however I have not started running water through it. More to follow if it removes the sediment.
It was great order my order fast and efficient thank u
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
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