Fast and efficient delivery
Fast and efficient delivery

Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
Fast and efficient delivery
Had the 5 stage RO+alkaline system installed by a licensed plumber. They commented that the system was unusually complicated - install went fine otherwise. 2 days later, we experienced a leak. Turns out the o-ring around the tubes were junk. We've replaced it now and things are fine. Unsure what's going to happen if/when the many other o-rings go bad. Express Water - please include spares of your commonly worn items, or use higher quality components.
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It's everything as advertised: high quality, easy to assemble, priced VERY reasonable. I have used RO for 22 years. It pays for its self in approximately a year. The water tests equal to or better than the store bought water! I laugh at those buying cases of bottled water. ; what a pain! I'm taking this system with me to my next house, as I moved to an unfamilaiar area, so I'm waiting to buy again, so the system will go with me then!
I love my reverse osmosis, my whole family buys from Express Water, I get my replacements also to keep my water tasting great.
Everyone involved was helpful and adapting to my situation. Thanks
In all my dealings with EW, the reps have been exceedingly courteous, and their knowledge of the product line allows them to be helpful and accurate!! This last exchange required several call back and forth, and I greatly appreciated their perseverance. :)
I've had this just 1 week! Water taste great, but your user manual is horrible. It doesn't really explains many things with this countertop filter. I so regret buying this. I wish I had gotten the under sink one. Called your company and they have not responded.
Great customer service. Arrived on time. What more can I ask for?
Easy to use. Great customer service. Fast delivery.
Great product for the price. Very fast shipping.
Very good. The product is a great value. We recommend a boost pump if needed to hold the pressure up and make the RO as efficient as possible.
Person that processed my order was very pleasant and friendly. Order received in a timely manner.
I need a plumber service and I couldn't find one. It will be highly helpful if u can help with plumber. Unable to reach the store. Thank you for the reply. I got a plumber from Walmart angi service. Which is very reasonable $104, as I'm new to the country i don't have any equipment for installation. So I went with plumber service. So, far I haven't tried drinking as I just installed it. I will update it shortly. I wish storage tank is openable and washable. They could have designed the drainage pipe to drain out in the sink. Cos bacteria from drainage pipe may linger into the RO system, through reverse airflow.. Hygiene issue. I doubt if bacteria can breed in an unclean storage tank. Express water should change its design, It will be top notch if they modify the system by 1. Connecting the waste water to another pipe in faucet and let it flow through sink. 2. No storage tank
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
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