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Group Online is a leading online marketing and web agency based in Denmark, specializing in providing tailored digital solutions to businesses seeking to enhance their online presence. The company offers a comprehensive range of services, including search engine optimization (SEO), Google Ads management, and website development. By employing a data-driven approach, Group Online helps clients improve visibility and engagement across various digital platforms. Targeting businesses of all sizes, Group Online aims to assist organizations in being seen, found, and chosen in the competitive online marketplace. With a focus on leveraging data and insights from previous customer cases, the company develops actionable strategies that are continuously refined to deliver measurable results. Clients can expect expert guidance throughout their marketing efforts, ensuring that their digital investments translate into growth and improved bottom-line performance.
Group Online receives a mix of feedback from its users, with a notable portion praising the service quality and responsiveness. Many customers highlight the "super" and "hurtig" support they receive, particularly appreciating the prompt assistance from staff like Mathias and William.
However, a significant number of reviewers express dissatisfaction, citing issues with hidden fees and long-term contracts that feel misleading. Complaints about being locked into agreements without adequate service or support are common, with some users feeling that they receive little value for their money. While some customers have had positive experiences and recommend the company, others warn potential clients to be cautious, describing their experiences as frustrating and disappointing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,024 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.7 | 33 |
| Oct 24 | 3.6 | 33 |
| Nov 24 | 3.9 | 25 |
| Dec 24 | 3.4 | 19 |
| Jan 25 | 3.9 | 43 |
| Feb 25 | 3.8 | 32 |
| Mar 25 | 3.6 | 38 |
| Apr 25 | 4.0 | 21 |
| May 25 | 3.3 | 16 |
| Jun 25 | 2.9 | 11 |
| Jul 25 | 2.7 | 21 |
| Aug 25 | 2.8 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“God support fra Mathias”
“Igen i år trækker Group online 2000,- for et Office 365 produkt jeg aldrig har fået til at virke, et produkt jeg nu a...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Marketing & Advertising.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.0 out of 5 (fair) | −15% | 1,024 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 1.4 out of 5 (poor) | 2.2 out of 5 (poor) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.8 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.7 out of 5 (good) | — | 299 | |
| 3.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.2 out of 5 (good) | +213% | 216 |
Bottom line: Group Online is #2 of 5 on overall rating in this group. On website & app, Terraboost Media scores higher (4.2 vs 3.0).
500 reviews of Group Online. Filter by what matters to you.
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"Thank you for your promptness and attention. You are truly outstanding!"
God og forståelig vejledning.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Jeg fik et par hurtige svar på mine spørgsmål der drejede sig om mine muligheder. Tryghed på nettet/mail.
Fantastisk at have fået en fast support på mine sager, så jeg ikke fortsat skal søge, genforklare eller vente længe på svar. Glæder mig især til at have Rah Mohd med til min sparring, med hendes super skarpe viden og erfaring som især matcher mine behov.
Jeg snakkede med Malene fra Group online, hun var super professionel og hurtig til at hjælpe.
Det har været en super behagelig samtale med Rah. Hun er mega tålmodig. Fantastisk stemme. Så sød og venlig. Klart de bedste anbefaling herfra. Håber Grouponline passer godt på hende ❤️
De er elendige til at overholde aftaler. Vi er sat sammen med team Helle og Christoffer. Hvis det er det samme team du sættes i, så held og lykke - du har tabt. De snakker en mase om hvad de kan, hvor dygtige de er, hvor glade deres kunder er for dem. Det er noget de bruger for at snakke sig varme. Her efter laves en aftale, og herfra går det galt. Vi har lavet flere aftaler om bl.a. udkast til hjemmeside, så vi kan se hvad de kan, komme i gang, og nyde frugterne af et godt samarbejde. Men teamet her er bedre til at snakke om tingene, og det bliver desværre ved snakken. Opdatering: Christoffer ville, som du kan se ud af korrespondancen producerer et oplæg til hjemmeside som vi efterfølgende kan tilpasse, han skulle bruge 8 dage til at få denne på plads. Han har forklaret og uddybbet dette til både mig, og min kollega uafhængigt af hinanden. Jeg rykkede for denne, men fik samme svar som du kommer med nu. Men, dette gør ikke det du skriver korrekt, kun et sølle forsøg på at fraskrive jer et ansvar. Det er ynkeligt.
Jeg har haft en meget positiv oplevelse med Group Online, hvor jeg har været i dialog med Sebastian Wollesen, som har fuldstændig overblik over det sagen drejer sig om, og samtidig er meget serviceminded. Sebastian er meget professionel, og på en måde som er både behagelig og personlig. Der er langt imellem man oplever det i dag.
Jeg fik super god hjælp fra Malene til opsætning af ny mail til kollega. Meget sød og venlig:-)
Flot og lynhurtig opdatering
Oliver er super professionel mand, og han vinder tillid i telefonen på mindre end et minut🤩 Han er ikke sælger, men en lytter til kundens behov og viden…. Herfra kun gode anbefalinger😍 Dbh Per’s Køreskole
Fin guidning og opgaven løst meget tilfredsstillende.
Dette firma forstår virkelig at sætte sig i kundens sted, både hvad angår support og hjælpe med at få siden op og køre. Jeg fik hjælp af Ludvig og han er guld værd.
Group Online is a leading online marketing and web agency based in Denmark, specializing in providing tailored digital solutions to businesses seeking to enhance their online presence. The company offers a comprehensive range of services, including search engine optimization (SEO), Google Ads management, and website development. By employing a data-driven approach, Group Online helps clients improve visibility and engagement across various digital platforms. Targeting businesses of all sizes, Group Online aims to assist organizations in being seen, found, and chosen in the competitive online marketplace. With a focus on leveraging data and insights from previous customer cases, the company develops actionable strategies that are continuously refined to deliver measurable results. Clients can expect expert guidance throughout their marketing efforts, ensuring that their digital investments translate into growth and improved bottom-line performance.
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