Great products
Great products. Would advise not to have your branding on packing

Gymshark is a leading brand in the sports and recreation industry, primarily known for its high-quality fitness apparel and accessories. The company designs and sells a wide range of products aimed at fitness enthusiasts, athletes, and anyone interested in an active lifestyle. Their offerings include workout clothing such as leggings, shorts, tops, and sports bras, as well as supplements and accessories designed to enhance performance and comfort during exercise. With a strong online presence through their website, gymshark.com, the company caters to a diverse customer base that includes both men and women seeking stylish and functional workout gear. Gymshark focuses on innovation and customer experience, aiming to empower individuals to achieve their fitness goals while fostering a sense of community within the fitness realm.
Gymshark receives a mixed response from its customers, with many praising the quality of their products and the helpfulness of staff, particularly in physical stores. Reviewers express love for the brand, highlighting the great range of products and reasonable prices.
However, a significant number of complaints focus on poor customer service, especially regarding returns and exchanges. Many customers report long wait times for refunds and difficulty in reaching support when issues arise. Instances of lost packages and unresponsive service exacerbate frustrations. While some experiences are positive, the overall sentiment leans negative due to the recurring issues with customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 3.5 | 16 |
| Nov 25 | 2.7 | 44 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The new items arrived fast, and I’m really impressed”
“Ich bin seit vielen Jahren Gymshark-Kunde und habe im Treueprogramm mittlerweile die höchste Stufe erreicht”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.6 out of 5 (poor) | 3.3 out of 5 (fair) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | — | 1.4 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 |
Bottom line: Gymshark is #3 of 5 on overall rating in this group. On delivery, ONE Sports Warehouse scores higher (5.0 vs 2.6).
60 reviews of Gymshark. Filter by what matters to you.
Great products. Would advise not to have your branding on packing
It was my first time purchasing from Gymshark. I have bought a Gymshark Everyday Seamless All in One - Black, the material is really soft and it looks great on, the only let down is how see through it is, definitely not squat approved… I have paid £38 for it and was honestly expecting it to be great quality and not so see through.
Ordered a few things for my grandson and granddaughter for Xmas was easy to use and the reviews folk left was helpful unfortunately had to return a few things but it was so straightforward as I was panicking got choice of exchange so that was helpful would definitely keep ordering and reading reviews items good quality and ideal for Xmas gifts
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Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 53% are 1–2★.
I'm very happy with Gymshark gym gear. BUT earlier this month I received a discount voucher for my birthday. Nice! Except that my birthday is some months away. It appears that the day and month have been transposed into that awful US format. After several chat messages with Gymshark customer services they claim that the error can't be corrected because of data protection. I'm not convinced.
Vanvittig dårlig kundeservice Har skrevet adskellige mails for at få to ordre sendt sammen. Uden held fordi deres kundeservice er en Ai robot Handel der ikke - det giver kun problemer 😡
I don’t normally leave reviews but I Still haven’t received next day delivery order. First one got lost they offered a replacement. Then the second one stopped updating It’s been almost 10 days of going back and forth. Beyond frustrated. Certainly won’t be ordering from them again, awful
I absolutely loved the staff, ever so kind. The fitting cabins were very clean and being able to play with the lighting is awesome! Would come everyday if I could, that gym looks incredible ..
Een grote bestelling gedaan voor mij en mijn vrouw, wat dingen gehouden en wat dingen terug gestuurd. Ook 1 shirt die ik moest ruilen voor een grotere maat. Dit aangegeven op het retourformulier. Aangegeven in de klarna app en betaald wat wij hielden.Het shirt werd netjes door gymshark geruild en geleverd. Echter staat het bedrag van het shirt dat nog betaald moet worden verkeerd en is hierdoor te duur. De communicatie via de mail loopt alles behalve soepel, meerdere keren moet ik opnieuw alles uitleggen omdat na elk mailtje de case gesloten word, en word er een belofte gedaan om de factuur aan te passen. Uiteindelijk omdat het niet aangepast werd nogmaals contact opgenomen. Ik moet weer mijn verhaal uitleggen. Het antwoord: uw factuur word niet aangepast, ik moet contact opnemen met klarna. Dit is de fout van gymshark en niet van klarna. Ik word totaal niet geholpen en zal op deze manier niet meer bij gymshark willen bestellen aangezien blijkbaar de kans groot is dat het fout gaat en je niet geholpen word. Ook zie ik dit gewoon als oplichting, een hoger bedrag vragen dan de prijzen die op hun eigen site staan.
Great products and speedy delivery .
Begon als een gave fitness merk maar ik zie nu buik shirtjes en adveteren alleen op plus modelen(wat natuurlijk goed is!) maar lijkt een beetje zijn imago kwijt te raken van een gave gym merk met top atleten. Al mijn kleding weg gedaan zit niet fijn na 2 keer wassen. Ik ben overgestapt op Nike, Assics en new balance. Dat bevalt mij heel goed!
J’ai commandé deux gourde à 12 euros pièces la qualité est médiocre ! Idem que sur Temu . Ma femme a cassé ça gourde le troisième jours . Et il l’on fait une carte cadeaux moin cher que le prix de la gourde ! Bref rapide à répondre mais qualité médiocre . Ne pas se fier aux influenceurs.
Always love the fit and quality of gym shark clothing it washes so well amd I gym 5 to 6 tomes weekly sometimes 3 times a day so its used alot never looses shape or bobbles.
Leveringen zijn ronduit slecht. Pakket thuis laten bezorgen is niet mogelijk. Wordt dan in een willekeurig budbee box geplaatst in een stad dichts bij je woonplaats. In mijn geval betekend dat dat ik een 20 min moet rijden en parkeer kosten moet betalen om mijn bestelling op te kunnen halen. Ook koos ik voor de expres levering welke 1 tot 2 dagen zou moeten duren. Na 5 dagen wachten, kreeg ik te horen dat er nog 4 bij zouden komen door vertraging.
I’m disappointed with the quality of the garments I purchased — they didn’t feel as durable or well-made as I expected for the price. On top of that, Gymshark’s system makes it frustratingly difficult to leave feedback. You can’t submit a review directly on the product page unless you receive one of their random automated emails. As someone who wasn’t signed in when purchasing, I was completely blocked from sharing my experience, which feels unfair and non-transparent. I hope they improve both the product quality and the review system so that customers can leave honest feedback more easily.
Very very poor customer service. I have ordered over $200+ on clothing. When my package arrived they missed out one of the items, I than emailed to send me a replacement but they said it was “out of stock” I asked if I could get a different size with same colour if that was the case, still they couldn’t do that, they offered me for a refund or credit I have asked for credit code because I originally wanted to try and buy the same item again. the amount I spent for the “jumper missing” I paid $76 with the first time buyer code but they have pumped up their price to $95 from $85 They say it’s sold but really it’s still available, just doesn’t want to give it to you. With the credit code I still need to pay extra shipping plus more on the items so I can use all the money on credit AGAIN! I didn’t end not end up buying the hoodie because it used to be $85. For some reason they bumped it $10 more. Fast forwards I made second order With 3 items I have spent extra money AGAIN! For this. Same shit happened AGAIN! One of the items are “not available” so they refunded me the money I spent for that item AGAIN Now I have to make a third order and pay MORE MONEY AGAiN. I have not been offered any compensation for lack of customer service. They don’t care about you, they just want your money. Bought of other company’s and never had issues with replacing my order or giving me extra credit etc. But this was my first ever ordering from gymshark and this was my experience. Very disappointing. Don’t waste your time and money. Spend it somewhere else where you receive great customer service.
Gymshark is a leading brand in the sports and recreation industry, primarily known for its high-quality fitness apparel and accessories. The company designs and sells a wide range of products aimed at fitness enthusiasts, athletes, and anyone interested in an active lifestyle. Their offerings include workout clothing such as leggings, shorts, tops, and sports bras, as well as supplements and accessories designed to enhance performance and comfort during exercise. With a strong online presence through their website, gymshark.com, the company caters to a diverse customer base that includes both men and women seeking stylish and functional workout gear. Gymshark focuses on innovation and customer experience, aiming to empower individuals to achieve their fitness goals while fostering a sense of community within the fitness realm.
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