Gymshark is a leading brand in the sports and recreation industry, primarily known for its high-quality fitness apparel and accessories. The company designs and sells a wide range of products aimed at fitness enthusiasts, athletes, and anyone interested in an active lifestyle. Their offerings include workout clothing such as leggings, shorts, tops, and sports bras, as well as supplements and accessories designed to enhance performance and comfort during exercise. With a strong online presence through their website, gymshark.com, the company caters to a diverse customer base that includes both men and women seeking stylish and functional workout gear. Gymshark focuses on innovation and customer experience, aiming to empower individuals to achieve their fitness goals while fostering a sense of community within the fitness realm.
Gymshark receives a mixed response from its customers, with many praising the quality of their products and the helpfulness of staff, particularly in physical stores. Reviewers express love for the brand, highlighting the great range of products and reasonable prices.
However, a significant number of complaints focus on poor customer service, especially regarding returns and exchanges. Many customers report long wait times for refunds and difficulty in reaching support when issues arise. Instances of lost packages and unresponsive service exacerbate frustrations. While some experiences are positive, the overall sentiment leans negative due to the recurring issues with customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 3.5 | 16 |
| Nov 25 | 2.7 | 44 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The new items arrived fast, and I’m really impressed”
“Ich bin seit vielen Jahren Gymshark-Kunde und habe im Treueprogramm mittlerweile die höchste Stufe erreicht”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.6 out of 5 (poor) | 3.3 out of 5 (fair) | — | 60 |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | — | 1.4 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 |
Bottom line: Gymshark is #3 of 5 on overall rating in this group. On delivery, ONE Sports Warehouse scores higher (5.0 vs 2.6).
60 reviews of Gymshark. Filter by what matters to you.
I LOVE LOVE LOVE this brand!! As an active wear consumer I’ve tried so many different brands but, this is the only one that can really keep up with me in the gym consistently. My favorite is the legacy logo leggings! And I’m PRAYING for some new colors and patterns soon!
Great assortment , the delivery was fairly quick, the product quality is great
Just spent about $300 on joggers none of them support my phone always falls out. I don’t understand why the pockets are so shallow.
Ik heb een joggingbroek besteld, voor €50 euro Jullie sturen een goedkoop t-shirt Ik heb dit shirt retour gestuurd. Ik hoor helemaal niets van jullie😡😡 Ik wil mijn geld terug!!!!!
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Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 53% are 1–2★.
I got lots of tops and tshirts and all of em are amazing and fit so perfectly
I went to the shop in Westfield Stratford. My first time…..I was looking for items to buy for my disabled Grandson to encourage him to visit the Gym. I thought the shop was great….plenty of room to look, easy to look at the sizes and I loved the clothing…lots in his size. The staff were really helpful and got me a tape measure and showed me popular items. They have a Wheelchair model in the window….so encouraging. I bought two items and will go back for his Xmas Present.
Ordered a large blue water bottle, paid £35 which I wouldn’t normally spend but it was a gift for my boyfriend. It arrived quickly however when I opened the box, the water bottle was quite clearly purple. In different lighting it still looks purple, at best a shade of Indigo, but certainly not the shade of blue advertised on the website. Managed to speak to customer services via email who sent me links to return / exchange which was useless as the item is apparently non-returnable. Based on the fact the item has been missold, I’ve requested an exchange for the black water bottle… awaiting a response now. Although based on some reviews here, the exchange process doesn’t look promising either. This has put me off ordering from this place again.
I had an issue. I used chatbot and it directed me to a person. My issue was resolved quickly. Great customer service.
I love gymshark clothes but their customer service team is really disappointing. On two occasions now I’ve returned items and they’ve refunded me for only some of them claiming that the rest were not found in the returned parcels. May I recommend more thorough checks at the warehouse? It can’t be that items magically disappear and gymshark is not held accountable for.
High quality materials and finish to the 2 zip hoodies I've purchased recently, fast , really fast delivery, well packaged, so no worries about rain etc , realistically sized as advertised stuff , highly recommend you guys .
I have pretty poor customer service experience with Gymshark, i have returned an item and requested an update exchnage, the return stuck with with Evri as usual, its been 8 days, i even sent all the tracking information which gymshark arranged the tracking, i have politely requested an early exchange as i due to travel next week, unfortunately they can only exchnage once they receive item, which is fair, i then asked to process refund only when they received the item, they said they can't do it while its in transit, which is fair again i said take a note now and process the refund or let me know when you receive the item i will them what to do... You can see the whole experience for a simple request, i am expecting some degree of consideration when customer requests genuinely, terms and conditions always don't work because the process needs to be tailored for a better customer experience and it's important to build some trust on your customers. I had very similar experience with Mauvias brand their customer service is just top class infact they did everything they can almost instantly. I think its important for businesses to have close look at whats happening and tweak the system so the business will still run efficiently and profitably without loosing customers. I am not questioning or concerned about what customer support team does, but not every situation is same, don't go by book all the time. Please take this as a positive feedback to improve customer experience rather negative.
I absolutely love gym shark clothing, the materials used are great, the ease of the website is great and from 6/7 orders I’ve made I’ve had next day delivery
Great service and the delivery insanely fast… Can't complain — I bought "straight leg" joggers and they feel and look incredible. Will buy again
I purchased a pair of tracksuit bottoms, within the first wash, the colour had faded and by ten washes at 30 degrees, they have started to shrink alot. I have also noticed that the company website is full of people who do not represent me anymore.
Had a quality issue with a pair of joggers, provided images and description of issue on the chat functionality and very quickly received a response. By the next day I had a brand new replacement.
Bestilte en Onyx 5.0 på droppet 16.10.2025, første problemet jeg fikk var at jeg aldri fikk melding på om den var sendt eller ikke. Etter jeg kontakt med kundeservice fikk jeg mail om at den var sendt og at den var her hos meg senest 27.10.2025. 12 dager etter bestilling, altså 28.10.2025 så ble produktet mitt tilbakebetalt. Jeg skjønte ingenting så jeg tokk kontakt med kundeservice igjen. Noen timer senere får jeg beskjed om at de ikke hadde nokk på lager. Nå vil jeg også dere skal vite at de sendte rundt e-mails til folk omtrent 4-5 dager etter droppet og sa at bestillingen deres var kansellert fordi de ikke hadde nokk på lager. Da tenkte jo jeg åpenbart at siden jeg ikke fikk den mailen tidligere så kom alt til å være i orden. Men nei, jeg venta 12 dager for ingenting. Om jeg oppsummerer alt så vil jeg si at jeg er svært misfornøyd.
Good products, good service.
Gymshark is a leading brand in the sports and recreation industry, primarily known for its high-quality fitness apparel and accessories. The company designs and sells a wide range of products aimed at fitness enthusiasts, athletes, and anyone interested in an active lifestyle. Their offerings include workout clothing such as leggings, shorts, tops, and sports bras, as well as supplements and accessories designed to enhance performance and comfort during exercise. With a strong online presence through their website, gymshark.com, the company caters to a diverse customer base that includes both men and women seeking stylish and functional workout gear. Gymshark focuses on innovation and customer experience, aiming to empower individuals to achieve their fitness goals while fostering a sense of community within the fitness realm.
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