Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking.
The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
Hello Services has a positive customer experience.
Hello Services receives high praise for its thorough and efficient cleaning, with many customers noting the exceptional quality of service provided by the staff. Reviewers frequently mention how their homes feel revitalized after a clean, highlighting the professionalism and friendliness of the cleaning teams.
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The booking process is described as easy and convenient, with quick responses and clear communication. However, some customers express dissatisfaction, citing issues with incomplete cleaning and unresponsive customer service when addressing concerns. A few reviews also mention unexpected price increases upon arrival, leading to frustration. Overall, while the majority of experiences are positive, there are notable complaints that potential customers should consider.
1,036 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.2
1,036
100%
● Low
4.2 / 5 overall
=
1,036 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.4
12-month avg
4.4
All-time
4.2
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
3.8
31
Oct 24
4.3
40
Nov 24
4.5
34
Dec 24
4.6
40
Jan 25
3.8
30
Feb 25
4.3
40
Mar 25
4.1
37
Apr 25
4.5
60
May 25
4.7
46
Jun 25
4.5
30
Jul 25
4.5
38
Aug 25
4.2
21
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 412 positive reviews
Customer service38%
157 mentions
Friendly staff24%
97 mentions
Fast & efficient20%
84 mentions
Professionalism19%
79 mentions
“Easy to book, came at very short notice, did a fantastic job and left the oven sparkling clean”
On “Customer service” · Aug 29, 2025
Top complaintsof 83 negative reviews
Customer service57%
47 mentions
Payment issues52%
43 mentions
Refund31%
26 mentions
Response time14%
12 mentions
“Avoid at all costs”
On “Customer service” · Aug 8, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cleaning Services.
Overall rating and review count for this company and similar companies
Mike and Eldon did a fab job today. I needed an end-of-tenancy clean. I was really happy with their efforts and the results. They are also really lovely blokes. I would definitely recommend this service. It was easy to arrange and at fairly short notice. Thanks very much!
Was very easy to book. Made a last minute booking for a deep clean and the cleaners arrived prompt and were very friendly. They did a great job and I’m happy with how much better my house looks. The price was higher than I would’ve liked to pay really and I don’t think they needed the 5 hours booked but still happy with what they did
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Constantin and Adriana arrived exactly in time despite my house being difficult to find. I showed them what needed to be done and left them to it. After 2 hours, all my carpets were cleaned to professional standard and the oven was spotless! Very happy with the service received 👍
The cleaning team was fantastic! I had to book on short notice and adjust a quote and everything was done promptly on a bank holiday which was extremely convenient.
The cleaning team was great, arrived on time, communicated well and did a stellar job cleaning the property I am renting. I will use again thank you.
Ace team
Had Nicoleta and her team clean our apartment yesterday - end of tenancy . Everything looked immaculate . The team reached on time and took 2 hours to clean up our 1 BHK flat . Very professional and highly recommended
Sardar did an amazing job with the move-out cleaning! He went above and beyond to make everything shine, and the place looked better than when I first moved in. Not only is he super skilled at his work, but he’s also such a nice, trustworthy guy. If you're moving out and need someone to clean, I highly recommend giving him a call. You won’t be disappointed!
Sardar today he did fantastic job for my dad. House on our recommend people from hello service quick fast than job absolutely fine fantastic job thanks Sardar
I have two friends. He will move by next week. I will recommend them. Hello service he did the best job for my hours for my dad house
The Cleaning Team did a brilliant job helping us with our spring cleaning. They handled both the house and deck, and everything was spotless by the end.
What stood out was that they didn’t just rush through it — they took their time to get things right, and it showed.
Very professional and easy to work with. I’d happily recommend them to anyone needing a deep clean.
Sardar was absolutely fantastic, prompt, he took a very smelly sofa (cat urine which had aged for years) and made it new again. The smell has gone, we will use again for sure. Can't recommend enough.
Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking.
The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.