Hinge Outlet, Inc. is a specialized provider of a comprehensive range of door hinges and hardware, catering to both residential and commercial applications. Their inventory includes various types of hinges such as spring hinges, ball bearing hinges, and concealed door hinges, as well as essential door hardware like locks, knobs, and levers. The company aims to meet the diverse needs of homeowners, contractors, and builders by offering high-quality products designed for durability and functionality. Customers can explore an extensive selection of products on the Hinge Outlet website, hingeoutlet.com, where they can find resources and guides to assist with hinge selection and installation. With a focus on delivering a wide variety of options, including specialty hinges and accessories, Hinge Outlet is positioned to serve individuals and businesses looking for reliable solutions in door hardware.
Hinge Outlet receives high praise for its easy ordering process and excellent product quality, with many reviewers noting the superior hinges compared to big box stores. Customers appreciate the fast delivery and the wide selection available on the website, often highlighting the efficient customer service that promptly resolves issues, such as shipping errors.
However, some consumers express dissatisfaction regarding order fulfillment, with a few mentioning problems like receiving incorrect items or not receiving timely responses to inquiries about product dimensions. Despite these occasional complaints, the overall sentiment remains overwhelmingly positive, with many stating they would return for future purchases. Hinge Outlet is recognized as a reliable source for quality hinges and accessories, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 51 |
| Sep 24 | 4.6 | 43 |
| Oct 24 | 4.3 | 43 |
| Nov 24 | 4.3 | 33 |
| Dec 24 | 4.9 | 45 |
| Jan 25 | 4.6 | 53 |
| Feb 25 | 4.5 | 55 |
| Mar 25 | 4.3 | 49 |
| Apr 25 | 4.3 | 35 |
| May 25 | 4.3 | 43 |
| Jun 25 | 4.8 | 49 |
| Jul 25 | 4.7 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ordering is very easy, fast and efficient”
“Also, the shipping took over 2 weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | −3% | 1,000 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Hinge Outlet is #3 of 5 on overall rating in this group.
500 reviews of Hinge Outlet. Filter by what matters to you.
I believe I found these vintage hinges after looking on line for 2 days. The Hutch is 52 years old & the movers broke the hinges on left vabinet door & refused to pay damages. Thought I'd never find these hinges. Thank you.
Matched other hinges on desk perfectly. Thanks
Called and got answers right away. Shop made payment super easy
Great price for a hard to find hinge. Fast shipping and fantastic communication from customer service. Highly recommend!
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These lights were beautiful and exactly what I was looking for! Packed really well, and delivered quickly.
They were very helpful and knowledgeable. I would order from them again.
Web site easy to use quick delivery easy install works great
Easy process
It didn't take long to find what I needed because of the large selection.
Fast. priced right. Good selection.
The lady I spoke to on the phone was very friendly and very helpful. I could not find the latches I needed for my computer desk anywhere near me. This company did have them. Our transaction was flawless and pleasant. I received my items within a very reasonable time. I am a very satisfied customer. I highly recommend them!
Hinges never arrived. Were expected by the 9th of the month… its end of day on the 13th and my hinges are in California (I’m in Florida) after starting in the Midwest… no expected delivery date… called for help and the company phone number said to leave a voicemail and they would call me back. No call back. At this point, just a refund would be nice as I haven’t had a front door in two weeks waiting on these stupid hinges… UPDATE: The next morning I received a curt one line reply email of ‘hinges are in FL with delivery today.’ That was it - no greeting, no ending punctuation, no name of who sent the email just “Customer Service,” and DEFINITELY no apology for their screw up. Thank you to FedEx for tracking them down, but ZERO apology from the Customer Service Rep for the delay/the lack of CS/anything. No call back (it says on another post they answer all their calls within a certain time period during buisness hours… bogus… we are well past that and no call). Also I asked to have them just reroute the box back to themselves and cancel my order. They ignored that and did not do it. I also replied to that curt email and asked for a return to please be initiated because I no longer wanted to do business with them. This may be a family company, but whomever answers their customer service emails is all about passing the buck… if you read the other 1-Star reviews they blame Amazon, they treat customers as if they were lacking basic intelligence telling them to check their Spam folders (spoiler, nothing in my Spam folder and that excuse hasn’t worked since the AOL dial-up days but nice try…) I am sure my message here will be replied to blaming FedEx or Spam or tides caused by the full moon… If a company won’t take responsibility and own up to their mistakes and completely ignores their customers requests, I don’t want to do business with them period. I conduct myself with integrity in Buisness and I expect the companies that I give my money to will do the same. I am going to have to file a charge-back on my card I guess since they won’t reply and allow me to initiate a refund. Better Buisness Bureau will be call number two.
Hinge Outlet carries the style and quality of hardware I was looking for. They are responsive, professional and fast. Hinge Outlet is now my go to for well designed and made hinges.
Great products and service!
I couldn’t find the hinges I needed anywhere until I looked at Hinge outlet. They had the ones I needed and sent them to me in a timely fashion. I highly recommend this place. Great place to do business with .
Hinge Outlet, Inc. is a specialized provider of a comprehensive range of door hinges and hardware, catering to both residential and commercial applications. Their inventory includes various types of hinges such as spring hinges, ball bearing hinges, and concealed door hinges, as well as essential door hardware like locks, knobs, and levers. The company aims to meet the diverse needs of homeowners, contractors, and builders by offering high-quality products designed for durability and functionality. Customers can explore an extensive selection of products on the Hinge Outlet website, hingeoutlet.com, where they can find resources and guides to assist with hinge selection and installation. With a focus on delivering a wide variety of options, including specialty hinges and accessories, Hinge Outlet is positioned to serve individuals and businesses looking for reliable solutions in door hardware.
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