hmv Ireland is a prominent retail brand specializing in the sale of music, movies, and gaming products. Operating through both physical stores and an online platform at hmv.ie, the company caters to a diverse customer base that includes music enthusiasts, film lovers, and gamers seeking a wide range of entertainment options. The company offers a variety of products, including vinyl records, CDs, DVDs, Blu-rays, and video games, as well as merchandise related to popular media franchises. With a focus on providing a comprehensive shopping experience, hmv Ireland aims to meet the needs of consumers looking for both new releases and classic titles. By maintaining a strong presence in the Shopping & Fashion category, hmv Ireland continues to serve as a trusted destination for entertainment products in the Irish market.
HMV Ireland receives overwhelmingly negative feedback from customers, with a staggering 92% of reviews rating the company 1 star. While some reviewers praise the physical store experience, highlighting the pleasant atmosphere and helpful staff at the Henry Street location, these positives are overshadowed by widespread complaints about order fulfillment and customer service.
Many consumers report issues with delayed or missing orders, with some waiting weeks for items that never arrive. Frustrated customers express dissatisfaction over unresponsive support, citing multiple attempts to reach out without any resolution. The sentiment surrounding HMV Ireland is largely negative, as the majority of people feel let down by the company's service and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The customer service I received was unbelievable, not only was the man who served me incredibly friendly but he also...”
“All my emails to customer service have been ignored and when I posted on their facebook page my comments have been de...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 50 out of 100 | 1.1 out of 5 (poor) | 1.6 out of 5 (poor) | 1.1 out of 5 (poor) | — | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: hmv Ireland is #5 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.1).
60 reviews of hmv Ireland. Filter by what matters to you.
Like everyone else I have just had my money stolen by HMV Ireland.. Ordered item over a month ago. No response to my 5 requested for updates. As far as I can see they are just robbing peoples money. The Irish Sun did an article before Christmas in relation to problems people are having with HMV. Email the paper with your experiences as i reckon a new article is in the offing.
I'm in the same boat as everyone else. Same scenario - Order placed 12th Dec, order shipped 13th Dec, It's 5th Jan now and still no sign of my Blu Ray disc. I've also sent emails to HMV. I received one pathetic reply but that's about it. I think we can all wave goodbye to our money as this lot neither care about their customers, nor their reputation. I'm not wasting any more time or negative energy chasing this up. I normally use Amazon for Blu Ray's, DVD's etc but I thought I would give HMV a try as they used to be a great company back in the day. I only give suppliers one chance, their are no second chances with me. HMV have still not learnt their lesson. Their shops have closed down and they have previously gone into liquidation. Just use Amazon, they're really good and always deliver when they say they will. Two fingers up to HMV.
Absolutely brutal experience. Non-responsive customer service reps. Package was supposed to be a Christmas gift hasn't yet arrived. Gangsters.
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Same as everyone else here I ordered two items on the 13th December 2017 and have not arrived. Emailed, and rang both numbers HMV supply on their website no answer either by email or telephone. I will be contacting the following organisations. Consumers Association of Ireland The Consumers’ Association of Ireland is a voluntary body which aims to inform, represent and protect Irish consumers. It provides an advice and information service for consumers. The Consumers' Association also campaigns for improved consumer legislation. Consumers' Association of Ireland 26 Upper Pembroke Street Dublin 2 Ireland Tel:+353 (0)1 6373961 Fax:+353 (0)1 6620365
Never received my delivery. Awful customer service
Update: Product was eventually received at a much later date. But not before experiencing the following & still would not deal with them again. Despite allowing for Christmas rush/ post/ holidays, sending a number of emails between 21/12/17 & 02/01/18, contacting HMV through their contact section (not currently operating), numerous phone calls to 0044 20 39122077 between 22/12/17 & 02/01/18 which results in a dead line, engaged tone or rings out..... I still have not received a human reply as to when I could receive my order Order made 12/12/17, shipping confirmation 14/12/17, automated reply 22/12/17 stated " that a batch of mail appears to have been redirected upon arriving in Dublin earlier this month. All we can do is apologise, and inform you that these items are now arriving with customers. One of our team will be in touch as quickly as possible to give you an update."..... I am still awaiting up date, still not have received my order & no actual communication has been received from HMV.ie. Currently my money is gone, no goods or response has been received & although it is a small amount, I feel like I have been stolen from! Trustpilot is showing others have been equally robbed by HMV, but how many more are out there?? HMV.ie site is very much in operation & I have since received many emails in relation to offers - so this practice of theft could continue. AVOID!!
I ordered two DVDs at the beginning of December and got confirmation of shipping on the 5th of December. Well, here we are on the 2nd of January and there's no sign of my purchases. I've emailed HMV twice and phoned both numbers, but have gotten zero response. Their phone numbers don't even connect properly! Moral of the story is: Don't ever use their website unless you want your money stolen. No wonder they went into receivership a few years ago!
As with most other HMV ireland customers I have had funds deducted from my account for items which I have not received. I had confirmation from HMV that one of my orders was cancelled - however this is the only order I have received and funds were taken from my account after the cancellation confirmation. HMV will not respond to the contact us form on their website. They have a telephone number published which also does not answer.
Do not use or deal with HMV I ordered a Christmas present from them and am so far still waiting for. Useless company will not even answer my emails
My money is gone but no DVDs delivered . We all need to get together (as a group )and report HMV to the Irish trading standards and the guards . Marie
The same as everyone else. Ordered on 28 November and have received nothing. No response to any of my messages.
As with all the the people below I have also been left high and dry by this company with the Christmas presents I ordered online. Items supposedly dispatched on the 8th of December. Tried to contact them repeatedly since without reply. After looking at all the reviews below I now realise that I will probably never receive them. They should not be allowed get swindling people out of their money and like many others I will be bringing the matter further in the new year!!!
Shower of thieves, Placed two orders with them 3 weeks ago. Still no delivery. I have complained on numerous occasions through their website but got no reply! Managed to get to talk to someone once through messenger on their Facebook page. She said she has passed on my details to their customer services team and someone would contact me shortly. This has not happened. My purchases were christmas presents so now I have to look elsewhere but won't get the products in time!Terrible company to deal with!
Poor performance. Whilst I received part of my order, 18 days later I still am waiting on the final part with no email advice or responses to my 2 contact forms. I will never use this companies online services again and I would suggest that you don't also.
Disgraceful customer service and no delivery... Ordered a CD on 2nd December and still has not arrived. Sent four emails in to the abyss of their customer service which all went unanswered. Called the number on the site for two weeks with no answer. Finally got through to be told yes, we will refund your order... I'm not at all hopeful this will happen! If it doesn't I'm contacting the Guards immediately and consumer affairs. An absolute disgrace and absolutely fraudulent! I will be recommending, based on my experience and on reviews below, that HMV.ie no longer be permitted to trade.
Absolute shower of thieves! Happy to take the money from your account within days and then state that the order will arrive withing 3-7 working days. 3 weeks later, numerous messages through their god awful site 1 response telling me that "I’m sure you can appreciate, it is an exceptionally busy time of year for post everywhere".....like thats an excuse! tried ringing every number i could fine online INCLUDING England and not one number works OR you're left on hold for 15minutes (lost the will to live at that point!) Honest to sweet mother of god in this day and age when Amazon can deliver within days with no problems you think a company that is doing its best to try stay afloat in this digital age would do its damdest to try and keep customers happy?! No just no! i signed up to this site JUST to rant about how utterly horrible, useless and thieving these idiots are! Avoid AT ALL COSTS!
I placed an order on the 27th of November, money was taken from my account. It is now the 19th of December, and after two unanswered emails to customer care I’m still waiting for my order!
I ordered product online on Saturday and when I went pay by debit card, It asked me to authenticate payment with my bank. It jumped back to homepage and my order remained in the checkout. I attempted order again and same happened. I checked to see order status was no order placed. I then gave up and taught no more of it until I checked my account the next day, to find both payments had been taken from my account. I attempted contacting them by phone, e-mail and on the online contact form. No reply and busy line. I have reported them to my bank and the Garda Fraud squad as this is unacceptable behaviour. I suggest everyone else do the same and log complaints with the consumer protection agency and the media. Otherwise, you may never see your goods or money
hmv Ireland is a prominent retail brand specializing in the sale of music, movies, and gaming products. Operating through both physical stores and an online platform at hmv.ie, the company caters to a diverse customer base that includes music enthusiasts, film lovers, and gamers seeking a wide range of entertainment options. The company offers a variety of products, including vinyl records, CDs, DVDs, Blu-rays, and video games, as well as merchandise related to popular media franchises. With a focus on providing a comprehensive shopping experience, hmv Ireland aims to meet the needs of consumers looking for both new releases and classic titles. By maintaining a strong presence in the Shopping & Fashion category, hmv Ireland continues to serve as a trusted destination for entertainment products in the Irish market.
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