hmv Ireland is a prominent retail brand specializing in the sale of music, movies, and gaming products. Operating through both physical stores and an online platform at hmv.ie, the company caters to a diverse customer base that includes music enthusiasts, film lovers, and gamers seeking a wide range of entertainment options. The company offers a variety of products, including vinyl records, CDs, DVDs, Blu-rays, and video games, as well as merchandise related to popular media franchises. With a focus on providing a comprehensive shopping experience, hmv Ireland aims to meet the needs of consumers looking for both new releases and classic titles. By maintaining a strong presence in the Shopping & Fashion category, hmv Ireland continues to serve as a trusted destination for entertainment products in the Irish market.
HMV Ireland receives overwhelmingly negative feedback from customers, with a staggering 92% of reviews rating the company 1 star. While some reviewers praise the physical store experience, highlighting the pleasant atmosphere and helpful staff at the Henry Street location, these positives are overshadowed by widespread complaints about order fulfillment and customer service.
Many consumers report issues with delayed or missing orders, with some waiting weeks for items that never arrive. Frustrated customers express dissatisfaction over unresponsive support, citing multiple attempts to reach out without any resolution. The sentiment surrounding HMV Ireland is largely negative, as the majority of people feel let down by the company's service and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The customer service I received was unbelievable, not only was the man who served me incredibly friendly but he also...”
“All my emails to customer service have been ignored and when I posted on their facebook page my comments have been de...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 50 out of 100 | 1.1 out of 5 (poor) | 1.6 out of 5 (poor) | 1.1 out of 5 (poor) | — | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: hmv Ireland is #5 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.1).
60 reviews of hmv Ireland. Filter by what matters to you.
Made an order with Easons on Friday for the same item that has still not arrived from HMV. Order from Eason was dispatched Saturday, email with tracker for order. Order was delivered to my door this morning. Still no sign of the order from HMV made over 3 weeks ago...
"Order shipped Shipping mode: Standard Service (3 - 7 working days)" That was on the 30th of Nov, that was 18 days ago, I have tried to contact them for anything using their help page multiple times and nothing.
Utterly shocking service - I'm just raging that I didn't read all the reviews before placing an order with this crowd. Ordered dvds on November 26th for a Christmas present - the payment was processed on Nov 30th and I'm still waiting for delivery! Like all the other people in similar reviews below, I've contacted them multiple times via their online 'Contact Us' form, which presumably just goes to some bottomless pit, as I've yet to receive a response. I also tried calling their listed contact number multiple times (0044 20 39122077), but it constantly reaches a busy line. Their Refunds line (00442039122079) just goes directly to voicemail. I'm still waiting for a response to the voicemail I left! I just called Tower Records & they have the dvds in-store. I wish I'd checked with them first. Do NOT order anything from hmv.ie - you'll pay for something that you'll never receive!
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Thought I was in good time ordering Christmas presents x3 weeks ago off HMV..looks like I was WRONG as im still waiting for them. Had to order the exact same items off Amazon. If my items do eventually arrive, i'll be sending them right back. No Customer Service, they just brush you off. Won't be ordering from HMV again.
My order was supposed to have been dispatched on 2nd December. I have contacted hmv 4 times with no response to query as to where my order is or today about refund. I paid by debit card so I don't know if I will get my money back. Shoddy company, no customer service and fraudulent if no refund. Not hopeful. Stay well away from hmv they will take your money and ghost you.
Unbelievably bad service - well no service at all i should say - order placed on the 19th nov 2017 , email recieved on 21st nov 2017 saying order processed and will be delievered within 3-7 working days - nothing else recieved , neither my purchase or any other correspondence - have emailed them over 5 times with no reply and the contact number mailbox is full - wont give me the option of leaving a message on FB either - This is either a fraulent website or HMV are an out and out shower of rip off merchants - DO NOT BUY ANYTHING ON THIS WEBSITE
Seems to be a trend wit hmv Ireland 😕 Ordered a lot of 4k uhd s and there sent since 30th November. Now it’s the 12th December and I just know there not coming. Does anyone have numbers for customer service? Tried email but they obviously don’t check that. Surely,what there doing can’t be legal? Any ideas how to get my money back? Thanks
If i could give minus stars i would! made an order 3 weeks ago and haven't received it yet. Been ringing and emailing them for a week and have had no response
Still waiting for my DVD's ordered and paid for on the 21st November 2017. No response from hmv.ie to my emails.
HMV is the worst business I've ever dealt with. 3 emails sent no response back. Sent them messages on Facebook but they took it down and blocked me, messaged on Instagram and twitter and nothing bk. I've ordered dvds they took my money but no order received and they cannot be contacted what so ever. People don't buy off them cause u won't get ur order, absolutely disgraceful
Hi all on here, I also have had a bad experience with hmv ireland having placed an order on the 31st of October; but today I got an email from them today saying "We been a little caught out by volume of messages, however we have a new 'phone service on the way from Friday, new members of staff being trained, and a Livechat option being added to the site, very soon." This was after pestering them since November and then contacting hmv uk who told me they have absolutely nothing to do with hmv ireland but did pass my issue onto a contact in Ireland and me contacting the CCPC. I have been given a refund which should appear within a few days and they said my order had "obviously gone missing in the post"- but surely that is not what is happening to all these people who are complaining about the exact same thing, we must have a very dishonest Postal system then. Don't know if this gives encouragement to anyone but it turns out there is someone on the other end we just can't contact them.
Never in my life have I had a worse customer experience. Will never order from hmv again - a disgrace of a company. Ordered from them on 12th November and nothing ever arrived even though the money was taken from my account straight away. I've emailed 8 times but nobody ever replies. The phone number just rings out. It actually beggars belief! Going to out them on twitter and show them up for what they are .... an absolute disgrace
If there was an option for 0 stars or even a minus option then that's what I would be choosing. 1 star is still too much to rate this company. Placed an order on the 8th of November and still no sign of it!! It's now December 1st!! 3 to 7 working days my a#s!! Numerous emails have been sent with no response.. Thats how much they think of their customers!! Absolute disgrace of a set up!!!! Avoid at all costs....
I placed an order last week. I cant get through to them on the phone. Ive emailed 5 times but no contact. Terrible service
I ordered on the 12th October. I was told it would take 3-7 working days. As time past I began to think my order wasn't going to come at all (especially after reading all the negetive reviews online). I sent 3 emails but received nothing back. My order finally came on the 31st of October and I also got an email back the day after my package came. I don't think I will ordering off the site again any time soon...
My order never arrived. Customer service does not exist. Cannot get through to so called customer service contact number and no replies to my emails. Order placed 26th October and i received email 27th October to say it had been shipped. Today is 10th November and still no sign of it. THIS COMPANY IS A TOTAL DISGRACE!!!! As far as I am concerned, they take your money and ignore you after that.
hmv Ireland is a prominent retail brand specializing in the sale of music, movies, and gaming products. Operating through both physical stores and an online platform at hmv.ie, the company caters to a diverse customer base that includes music enthusiasts, film lovers, and gamers seeking a wide range of entertainment options. The company offers a variety of products, including vinyl records, CDs, DVDs, Blu-rays, and video games, as well as merchandise related to popular media franchises. With a focus on providing a comprehensive shopping experience, hmv Ireland aims to meet the needs of consumers looking for both new releases and classic titles. By maintaining a strong presence in the Shopping & Fashion category, hmv Ireland continues to serve as a trusted destination for entertainment products in the Irish market.
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