Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
Intercounty Estate and Letting Agent receives high praise for its excellent service and helpful staff, with many reviewers highlighting the professionalism and friendliness of team members like Blake, Reece, and Olivia. Customers appreciate the efficient handling of lettings and sales, often mentioning how communicative and supportive the agents are throughout the process.
However, there are notable complaints regarding poor property management, particularly from tenants who report issues like leaks and mold, as well as dissatisfaction with the company's responsiveness and fees. Some landlords express frustration over being charged for unnecessary services without prior approval. Despite these criticisms, the majority of experiences shared are positive, reflecting a strong overall sentiment towards Intercounty.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 663 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 5.0 | 1 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have been thoroughly impressed with the lettings service provided by Saffron Walden Intercounty”
“appauling service as a tenant…”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 663 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 |
Bottom line: Intercounty Estate and Letting Agent is #3 of 5 on overall rating in this group.
663 reviews of Intercounty Estate and Letting Agent. Filter by what matters to you.
Over a year ago
If I could leave less than one star I would! We had an awful experience with Intercounty, we were buying a house that they had on the market. They recommended a solicitor to their sellers that would n... See more
Over a year ago
Reece at intercounty has been excellent helping me and my family through a difficult time ,thanks so much reece ,you've been polite, helpful ,patient and freindly and getting the right property for my... See more
Over a year ago
I’m very happy with the service provided to me by Intercounty and, more specifically, by Mrs. Olivia Taroni.
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I have been thoroughly impressed with the lettings service provided by Saffron Walden Intercounty. Blake and Sam have been friendly, efficient and professional throughout , always willing to go above and beyond, and giving their time and expertise generously to ensure the best outcome for us.
If I could leave less than one star I would! We had an awful experience with Intercounty, we were buying a house that they had on the market. They recommended a solicitor to their sellers that would not pick up the phone, respond to any emails etc, a member of staff at Intercounty outright lied about a conversation with our solicitor, then they were asking our solicitor for her advice! The whole experience was a shambles and held up our house move for weeks on end. When we asked for compensation they refused, it’s a small world and reputation is everything, by reading some of these reviews we are not the only people that had had a terrible experience!
Reece at intercounty has been excellent helping me and my family through a difficult time ,thanks so much reece ,you've been polite, helpful ,patient and freindly and getting the right property for my family. I highly recommend intercounty for your next move. Thanks again reece. David brooks and family.
I’m very happy with the service provided to me by Intercounty and, more specifically, by Mrs. Olivia Taroni.
Eloise at inter county was very friendly, competent,professional and a joy to deal with …. I hope inter county look after her well she is a great asset to the company and I was very happy with her work and finding a very suitable tenant…. Thank you so much.
Intercounty Dunmow has been quite helpful, in assisting me find a place and settling in, just to single out one lady, Rebecca who was reliable and acted promptly when help is needed, at one time i was having a challenge navigating on filling out information online she took time to assist and walk me through the process till it was done
appauling service as a tenant…. so many issues with leaks, bad plumbing, mould… i would not recommend them as an agent as they only work on landlord instructions
Intercounty Bishop’S Stortford have been outstanding, Doug whybrow that coordinated completing my sale was just excellent. My sale through no fault of Intercounty was very stressful. Doug and also the rest of the team especially krissy took on board I have serious health issues and was finding the sale very difficult. They were so reassuring, professional, so easy to talk to and took the time to explain everything clearly in a way I could easily understand. They responded to any phone call or email with impressive speed usually within a few hours not days like I have experienced with other agents. They took charge of the process when it was clear I was finding it challenging. When one of the team was unfortunately off sick for a couple of days another member of the team contacted me and ensured that my sale was progressing in their absence. I can not thank the Intercounty sales team enough for their support, excellent service and professionalism. ⭐️⭐️⭐️⭐️⭐️+
As a landlord letting a property through this company they charge you for unnecessary services without seeking approval and then have the audacity to take the money from your rent without your agreement. They certainly do not have your best interests in mind, just how to make more money out of you and increase their own profits at your expense
Awful customer service! Do not get back with information. Unprofessional and disrespectful! Avoid!
Intercounty in Great Dunmow have been great throughout our selling experience. Every member of the team that we spoke to were communicative, clear and friendly making the process as stress free as moving can be! We have used Intercounty prior to this sale and would happily use them again.
Intercounty has been acting as a property agent and management company for the property I am renting in Hertfordshire . I would like to urge any potential tenant about the quality of property management services they provide . For almost one month and a half they cannot manage our shower to be fixed . Then house has got numerous issues including rats that have damaged our belongings as well as black mould on the windows . The company does not take any of those issues seriously and put tenants into unbearable living conditions failing to manage their contractors who are not qualified , rude and go into your house whenever they want without taking their shoes off . When you sign a rental agreement through Intercounty you are trapped - they will not help you do not take any responsibility , blame all on you and threaten you with breach of contract if you do not pay the rent even though they rent the house in i habitual dangerous condition (black mould and rats ) Stay away and refuse to sign if Intercounty is managing the property if you do not want to live with rats mould and a Broken shower for almost two months .
I’ve been using Intercounty @ saffron Walden for many years. Once again they have excelled themselves, especially Blake who has gone above & beyond. My property has been let out so quickly I’m still catching my breath. I cannot recommend him enough, he’s absolutely amazing.
Avoid, Very rarely answer phone, never return calls, bully you to reduce selling price and don't advise you of problems.
Well, a star is too much for Intercounty. We rent the previous house with them on Terlings Park and we received the house in very bad condition from painting, cleaning and patio. We made a complaint to their head office in Bishop Stortford and been able to recover £150 for the cleaning as the condition was very bad but we still lost more than £380 as oven and carpet need to be done. They marked in inventory that carpet will be cleaned but they never come and never refund the money we paid for carpet cleaning. The first day we move there we found the radiator in kitchen just stay in one screw and one corner on the floor. A person called Ricci told us someone will come to fix the radiator and patio. They came to fix the radiator after 2 weeks and next day we found the radiator on the floor. Imagine if one of our kids was next to this. We stayed two weeks with the radiator on the floor again in the kitchen. So, in total after one month the radiator was fixed. We asked about patio repair and we receive an answer in writing that landlord don’t have anymore ,, thoughts’’ to fix this. When they come on the first inspection their staff seen a piece from the roof that was very dangerous and anytime can injury someone as was on top the kitchen door. After their report nobody came 9 months to remove this. When we moved, they said the landlord is looking to hold some money from deposit because we forgot 2 or 3 adhesive hooks in the bathroom. Same landlord that don’t have any ,,thoughts’’ to fix anything. After one month we moved they didn’t provide an answer how much they look to keep for this and all our deposit is on hold which we understand that to remove the adhesive hooks it cost all our deposit £2538. We will start the ADR Services on My Deposit to recover our deposit and a claim against Intercounty. Also, we will report the Intercounty to any Trading Association they are making part for unfair practice. All tenants and landlords be aware that any contractor they send they need to ad 10% plus Vat which is Intercounty commission. I have an approved contractor form in front of me and this is a contract between Intercounty and contractor. Maybe after my review someone in their head office can see that to remove few adhesive hooks don’t cost £2538 which is our deposit that is not received after one month, we vacated the house. Another three tenants they will share this week same experience with Intercounty.
Disappointing, dismissive and useless. To beging with, the selling team were nice enough and very communicative. Even if there were mistakes along the way they always seemed to find means to fix it, at least until the deposit was paid. But once the money were sent, and you signed the last document for the property; if you have any issues whatsoever with the it they will not interfere. YOU have to deal with everything, there were health and safety issues with our rental and the landlord agreed to end the tenancy early because they sent someone to evaluate the flat and there were serious issues; "the property manager" said this is not up to her and she can't help with any of the issues and to contact the landlord as he is the one who manages the property...shocking!!!! What is the purpose of Intercounty then? You can go and rent directly from the landlord in this case. Also Extremely rude and absolutely USELESS ... Unprofessional! This whole time looked only at ways to not take full accountability, and again "the property manager" tried to play the fools card stating that she wasn't aware of the situation, and when it was brought to her attention that emails have been sent in every detail, once she did see that everything was documented she then ignored us and did not answer the phone or her emails, only showing that she has no idea how to handle a situation. So I don't understand how can you be a property manager when you are solely relying on the landlord to deal with this, the tenant is left to whom?the tenant is left completely unprotected. What property are you managing? Or am I to understand that your job description is only to send a checklist and that is it? Tracey Coulthard was an absolute tool or at least behaving like one in this case and completely left me appalled of her lack of interest and unprofessionalism in finding a resolution; her main concern being to find ways to dismiss us, instead of helping closing this situation. Really goes to show what good people (or the lack of them) goes to ruin one's reputation.
We have just sold our flat through Intercounty (Saffron Walden) and would happily recommend their service. Katie B kept us updated throughout the whole process and communication was excellent. We have used Intercounty before for buying, selling and renting and have always been happy with their service.
I recently rented a property through Intercounty. Natasha, handled everything to our fullest satisfaction. Prompt replies, helpful, kind and very professional. Highly recommended.
There were many positive things that could be said about Intercounty previously but over the course of the last 12/18 months the service provided to landlords has fallen off a cliff. Multiple call and emails needed to actually get anything done, errors in payments and, oh when they decided to close an office and sell the rental book to another firm, informed me at 8.55am on the day the transfer took place. Very very poor considering the fees they levy and the image to portray.
Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
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