Highly recommend!
First time renter and these guys made it the most pleasant experience possible. From start to finish they have been so helpful and professional and on the ball with getting everything together. Would highly recommend.

Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
Intercounty Estate and Letting Agent receives high praise for its excellent service and helpful staff, with many reviewers highlighting the professionalism and friendliness of team members like Blake, Reece, and Olivia. Customers appreciate the efficient handling of lettings and sales, often mentioning how communicative and supportive the agents are throughout the process.
However, there are notable complaints regarding poor property management, particularly from tenants who report issues like leaks and mold, as well as dissatisfaction with the company's responsiveness and fees. Some landlords express frustration over being charged for unnecessary services without prior approval. Despite these criticisms, the majority of experiences shared are positive, reflecting a strong overall sentiment towards Intercounty.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 663 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 5.0 | 1 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have been thoroughly impressed with the lettings service provided by Saffron Walden Intercounty”
“appauling service as a tenant…”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 663 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 |
Bottom line: Intercounty Estate and Letting Agent is #3 of 5 on overall rating in this group.
663 reviews of Intercounty Estate and Letting Agent. Filter by what matters to you.
First time renter and these guys made it the most pleasant experience possible. From start to finish they have been so helpful and professional and on the ball with getting everything together. Would highly recommend.
After many weeks of communicating with us, our solicitor and others in the chain, Charlotte from the Saffron Walden branch managed to push our sale through. She has been amazing throughout. Easily accessible, professional, very communicative, friendly and at times tenacious. We cannot praise her and Intercounty highly enough. They were our third time estate agents but we wish we had chosen them first. They far out performed the previous two estate agents that we had. D & A Sharp
We recently exchanged on a property in Thaxted through Intercounty at Saffron walden. Throughout the whole, sometimes stressful process, they assisted us in a calm and professional manner. Charlotte was especially good, chasing, advising, and communicating very well from start to finish. we would definitely recommend them. Trevor and Janice Goodey
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12 months of emails, quotes and excuses. If you fancy paying market rates on a rental that isn't market rentable, Intercounty are the Estate Agent for you! It's understandable that Covid has caused some serious delays but 12 months on and we're still asking for maintenance to fix kitchen cupboards, the front door, black mould on walls and sealant around the bath. It's only been a month asking for maintenance to reseal the bath plughole so we can have a bath without contents spilling onto the floor. We had enjoyed 5 years renting this property without any issues. The past 12 months however has been so frustrating that I've directly contacted the Landlord to see if there is a reason why there has been such a delay. Our Landlord has also been experiencing issues with Intercounty and their poor communication & property management. Sadly for her she's also paying them management fees. I'd encourage people to try another Estate Agent because Intercounty really aren't doing the job they're paid to do.
The team at Intercounty at Sawbridgeworth were exceptional. Nothing was too much trouble. Mostly dealt with Dan,Sarah, Marian and Mollie. From purchase to letting they were efficient informative and took all the stress away as you could leave them to do everything.
I am pleased to write this honest review about the service I have recieved from an excellent estate agent who has helped me through a purchase on my home. Emma Clyde has gone beyond all expectations showed enthusiasm, politeness , friendly, prompt in answering any questions I have had and made it an enjoyable experience. She has been helpful and is a asset to any organisation and wish her the nothing but the best in her career. Intercounty hold onto her 👍
In the final weeks of the conveyancing process ( late March) PL worked hard to remain neutral and achieve a positive outcome despite a deal of frustrations which frankly almost called the whole deal off. She maintained professionalism and humour throughout working to conclude 6 months of negotiations started in September by her colleague Debbie Davies. We are grateful to both for going the extra miles. One small niggle was on the day of completion when key handover delegated to Dunmow office was shambolic despite clear instructions from PL and the lawyers.
Perfect service from the beginning, made the whole experience of renting a property feel very organised, official and exciting. Mollie has been a wonderful help! Awesome team. Thank you very much.
I have used Intercounty a few times over the years, both the buy & rent. Both experiences where top class. Over the last few months Intercounty have helped me sell my property with exception ease, even during a global pandemic. The communication with their team is second to none, whether that be via email, phone or in person. They are all very knowledgeable about the markets they work in and are always happy to offer advice. The contact i had with the Bishops Stortford team was amazing. I would like to thank Olivia, James & Doug for all their help and would of course recommend not only the estate agent but these specific people in the Bishops Stortford Office.
Best agency ever i recomand rebbeca best agent thanks for your help
Me and my boyfriend are first time renters and were looking for a place we could move into quick. Intercounty did exactly that! We were moved in within a month of viewing the property which was exactly what we wanted! Mollie at Intercounty was so helpful during our viewings and moving in. She was so nice, super quick to respond to messages regarding any questions we had and was just helpful all round. If we end up moving again I'll be asking for Mollie! Thank you Mollie! I also want to quickly mention Will at Intercounty too! He helped us view a property before the one we moved into and helped us with the move into our current flat too. Thank you! The day we moved in we were welcomed into our flat with a cute welcome box including some snacks, essentials (hand sanitizer, anti-bacterial wipes) and more! I would recommend Intercounty to everyone!
All the members of staff - Dan, Molly and Will were very helpful and efficient. They made the experience of letting my apartment a smooth and pleasant one.
Recently dealt with Molly Harrison-Stent at Intercounty, Old Harlow, regarding obtaining a tenant for an apartment. Molly was most helpful and everything went very smoothly. Other members of staff at this branch were also most helpful. Telephone calls are answered promptly. Appointments are easy to make and all the staff with whom I had dealings were pleasant and helpful.
Mollie helped us with our recent move. Very professional and supportive throughout the whole process putting our minds at ease. Thank you
Our offer got accepted on a property. Our solicitors carried out searches and reported back with a shocking find. 10,000 homes + major intersections were being built in & around this beautiful historical village, where the property was located. We asked the estate agents on numerous occasions about any pertinent information which could effect the property. When the estate agent was confronted (Sarah G) she was unapologetic and couldn’t care less. Her attitude was appalling and proves yet again at how 99.9% of estate agents are clueless amateurs.
Couldn't fault our experience with Intercounty, especially Rebecca at our Chelmsford branch, communication was excellent and everything during our rental process was explained step by step. When we actually collected our keys we were given a welcome to your new home box from Intercounty which included some lovely treats ! What a lovely touch!
Intercounty were brilliant from the beginning right through to completion. They always kept me updated and were attentive, professional and friendly, the staff at the Old Harlow branch I used were great and I would highly recommend.
Mollies been a great help with securing tenants accordingly. Excellent communication and easy to get along with
Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
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