Excellent agent
Excellent agent, very good communication, all the staff at the Dunmow office are very helpful and friendly, would definitely use them again.

Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
Intercounty Estate and Letting Agent receives high praise for its excellent service and helpful staff, with many reviewers highlighting the professionalism and friendliness of team members like Blake, Reece, and Olivia. Customers appreciate the efficient handling of lettings and sales, often mentioning how communicative and supportive the agents are throughout the process.
However, there are notable complaints regarding poor property management, particularly from tenants who report issues like leaks and mold, as well as dissatisfaction with the company's responsiveness and fees. Some landlords express frustration over being charged for unnecessary services without prior approval. Despite these criticisms, the majority of experiences shared are positive, reflecting a strong overall sentiment towards Intercounty.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 663 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 5.0 | 1 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have been thoroughly impressed with the lettings service provided by Saffron Walden Intercounty”
“appauling service as a tenant…”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 663 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 |
Bottom line: Intercounty Estate and Letting Agent is #3 of 5 on overall rating in this group.
663 reviews of Intercounty Estate and Letting Agent. Filter by what matters to you.
Excellent agent, very good communication, all the staff at the Dunmow office are very helpful and friendly, would definitely use them again.
After two tricky attempts at previous sales, Jenny and her team were able to complete the sale of my property without any issues, keeping me updated at all times. This was a very stressful time for us and Jenny was very reassuring and helpful. Thank you.
An outstanding Estate Agents and so glad we put or Sale through these guys. Brandon and the team were always available to talk to and kept hot on the heels of Solicitors and putting the right amount of pressure on 3rd parties when needed. Also Ghobad is a great IFA who went over and above what he needed to even though I got quite stressed out it didn't ruffle his feathers and was professional and friendly throughout the transaction. Thanks again Tim
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Intercounty’s valuation and appraisal of the local market was accurate and current. They found us the right buyer and we were able to negotiate a solid sale. We exchanged last week. Andrew Kershaw and his staff dealt with the matter in a very professional and friendly manner. We were always kept informed and the few hiccups we had along the way were diplomatically resolved. This is the first time we have used Intercounty and would have no hesitation to recommend them.
Just exchanged today and am very pleased with the helpful advise and service I received from Doug Whybrow at Intercounty, Bishop's Stortford; thanks Doug.
I found all the staff very friendly and welcoming , nothing was ever a problem A massive thanks to Lois and Jenny for there hard work and commitment to there job Platinum star ladies xx
Right from the start I was impressed with Intercounty, which is why I chose them to sell a property for me. Andrew Kershaw valued the property and suggested the way forward (due to the type of house it was) would be an 'Open House'. The open house was held 13 days after the property went on the market and we received two firm offers. We accepted one of the offers and from there it was as straightforward as any house sale can be. I had contact with several member of the team at Intercounty and they were all friendly and professional.
Brilliant service from start to finish.
Been a pleasant experience, no pressure and regular updates through the buying process
I am all new to renting privately, and I was starting to feel like I was asking too much with other estate agents. I saw a property I. The Hertfordshire area and I was called back by Hannah and she was excellent she gave me information that other estate agents did not previously given me, however something went wrong and I did not receive a callback so I decided to call back the office and was put through to George and he’s been amazing to the point now I will now only be dealing with intercounty estate agents. He’s kept his promise and called me back with information I requested and he’s so polite and professional thank you so much and I’m hoping to be renting with them soon.
Intercounty were excellent when selling our house late in 2018. We switched agents after struggling to get the right sale for a number of months but Rosanna at Intercounty managed to get it sold within a couple of weeks. She was courteous and professional and got the sale done with the minimum of fuss. Would definitely recommend Intercounty as an agent.
Very happy with their service, Daisy and Dan are very friendly and helpful.
Every one we dealt with were friendly and very professional.
A great company and great Agency! On my quest to find a flat in Bishops, Intercounty was the only one that gave me the proper attention and customer care.I have dealt with Harry S., most of the time, they have been great and so have the other staff i have spoken to. The process was smooth and everything was done so quickly i never had to chase anything, i highly recommend Intercounty to anyone and would like to thank you for such a great service. You guys are stars!
My experience with Intercounty Estate and Letting Agency has been an enjoyable one! George Trevitt at the Bishops Storford office is a true credit to this company- friendly, knowledgeable and best of all a good listener. I feel that I am in good hands.
I was well happy with the service i recieved from Intercounty and as you enter the office you automatically feel welcomed more than i can say for other estate agents anyway, i was impressed by Luisa's professionalism, presentation and timekeeping...she answered all my questions, ànd allowed me to look around the property at my own pace. So many thanks Luisa and her colleagues at Intercounty and i most certainly will be recommending Intercounty to friends and family.
Absolutely outstanding customer service from Harry Stylianou.I was treated as a VIP,very friendly and professional approach!A real credit to Intercounty!Would highly recommend them!Thanks a lot!
We bought our property through Intercounty, very professional from the first week after price agreed we were informed of any developments by sales progressor Doug who was very helpful and proactive.
Thank you to all the staff at Intercounty with helping us with the sale of our house. Jack Hills is utterly professional and kept me sane during the process and Doug Whybrow kept us updated so well that we barely spoke to our solicitor as he did most of the chasing and hard work for us. Thank you, you were amazing.
Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
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