Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
Intercounty Estate and Letting Agent receives high praise for its excellent service and helpful staff, with many reviewers highlighting the professionalism and friendliness of team members like Blake, Reece, and Olivia. Customers appreciate the efficient handling of lettings and sales, often mentioning how communicative and supportive the agents are throughout the process.
However, there are notable complaints regarding poor property management, particularly from tenants who report issues like leaks and mold, as well as dissatisfaction with the company's responsiveness and fees. Some landlords express frustration over being charged for unnecessary services without prior approval. Despite these criticisms, the majority of experiences shared are positive, reflecting a strong overall sentiment towards Intercounty.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 663 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 5.0 | 1 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have been thoroughly impressed with the lettings service provided by Saffron Walden Intercounty”
“appauling service as a tenant…”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 663 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 |
Bottom line: Intercounty Estate and Letting Agent is #3 of 5 on overall rating in this group.
663 reviews of Intercounty Estate and Letting Agent. Filter by what matters to you.
A friendly and no nonsense company. Courteous and always prompt in replying to a query or question. I have no hesitation in recommending Intercounty to anyone about to embark on what can be a really stressful experience. The whole process was smooth and stress really with regular updates and words of support. Many thanks to the team .
Friends recommended us to rent through intercounty who has been renting already with them. We had our viewing with the agent Harry S, who was on time, not pushy at all and with all the information about the flat ready for us. Also helping us by replying very quickly to our emails when in doubts. Great attention from every agent in the office as well, definitely will spread the word.
Inter county was recommended to us by a friend who happily sold in s flat market . We put the house up just before Christmas and moved at Easter.for a price we we’re happy with . Very good service. They use excellent photographer that shows house in true light . Have recommended to others already. Nothing is too much trouble for this company.
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Thank you to all the staff at Intercounty for an excellent service. Especially Jack and Doug who made our house purchase run very smoothly and stress free.
Great experience for first time tenants, quickly processed our tenancy application and got us into our ideal home as soon as possible. Very open and honest.
The sales team at Intercounty are professional, reliable, friendly, helpful and always go above and beyond to do a good job. Can't recommend them more highly. Thank you very much for a speedy purchase, with excellent communication throughout.
Dealing with the team at intercounty has been a pleasure. Ricci and Matt have made the process easy and manageable for myself. They have been in constant communication and answering any of myl queries which has helped prevent any stumbling blocks and thus far. I recommend highly!
We were very impressed with the efficient service provided by Jason Hall and Brandon O'Sullivan and their team at the Old Harlow office in the sale of our property. They were a pleasure to do business with and I would have no hesitation in recommending them
This was a very tricky sale with a lease and lease renewal. There were some communication issues to start with but once brought to their attention they remedied them and made every effort to keep in touch with all parties. Thank you.
Our first experience with the intercounty team in Dunmow was when we were looking for a house rental as we were moving to the area. When we started Looking for a house to buy, intercounty were the first team we approached. Andrew has been fantastic helping us with our search and keeping in contact regularly throughout the process. I can’t recommend them highly enough, fab tram with excellent customer service
We have been extremely impressed with Intercounty Bishop’s Stortford, from start to finish. From the first class customer service we received from Meg (when we first walked in last year). This was then followed by excellent service from Helen Mehmet, who worked tirelessly on our behalf by securing our sale and purchase (to which we’re both extremely grateful to her for). We then dealt with Doug Whybrow thereafter, who has been very efficient and professional throughout this process. We are now due to complete on Tuesday. We highly recommend this Estate Agent. They have certainly put any scepticism, that we have had due to past experiences, finally to bed.
A huge thank you to all the staff at Intercounty in Sales and Lettings in Saffron Walden and to the Intercounty Conveyancing team too for the professional manner in which they looked after the needs of the letting and sale of my property. I'm really impressed by the professional and considerate treatment I've received throughout the last 10 years and have found every member of the team extremely approachable, good at listening and always quick to respond to any queries. Thank you! I'll be sure to recommend your services to anyone who needs them in the future. Helen Coward
A very friendly, professional and efficient service so far, as well as being provided with all the information you could ever find useful, when it comes to renting.
Jenny worked with us to help buy our first home. She has been the most helpful, caring and approachable estate agent and has gone above and beyond to make our home buy go as smoothly as possible. I would highly recommend using Jenny and the whole Intercounty team. Thanks again Jenny! The Davison’s
I have bought a property through Intercounty and the service has been excellent. Doug has been most helpful.
We have just exchanged on our house sold through the Bishops Stortford office. We would like to say a very big thank you to Doug Whybrow throughout the process. He contacted us with regular updates and was always available if we needed to contact him. He constantly worked hard to get our exchange to happen . It makes such a difference to have this personal contact. Thanks again Doug .
Excellent service from the Saffron Walden office. Josh and his team have been first rate throughout the sale of our property, quickly resolving any issues with great communication.
Jenny and the team have been really helpful during the course of the conveyancing process and kept me updated throughout.
I cannot recommend the Great Dunmow team highly enough. Past experience with other estate agents had left with me a fairly low opinion but the Great Dunmow Intercounty team have restored my faith. From start to finish they have been open, professional, friendly and helpful. A truly great team to deal with.
Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
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