Excellent service
Excellent service. Thanks to Liz and Jenny for all your hard work and support

Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
Intercounty Estate and Letting Agent receives high praise for its excellent service and helpful staff, with many reviewers highlighting the professionalism and friendliness of team members like Blake, Reece, and Olivia. Customers appreciate the efficient handling of lettings and sales, often mentioning how communicative and supportive the agents are throughout the process.
However, there are notable complaints regarding poor property management, particularly from tenants who report issues like leaks and mold, as well as dissatisfaction with the company's responsiveness and fees. Some landlords express frustration over being charged for unnecessary services without prior approval. Despite these criticisms, the majority of experiences shared are positive, reflecting a strong overall sentiment towards Intercounty.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 663 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 5.0 | 1 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have been thoroughly impressed with the lettings service provided by Saffron Walden Intercounty”
“appauling service as a tenant…”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 663 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 |
Bottom line: Intercounty Estate and Letting Agent is #3 of 5 on overall rating in this group.
663 reviews of Intercounty Estate and Letting Agent. Filter by what matters to you.
Excellent service. Thanks to Liz and Jenny for all your hard work and support
Andy Barrell was absolutely fantastic. I can honestly say that he is the best Estate Agent that I have ever dealt with. Nothing was too much trouble and he was very open and honest. I would highly recommend Intercounty Estate Agents to anyone. If I could give more than 5 stars on the rating I would!
Brandon and Stephen were amazing, nothing was too much trouble and we appreciate everything they did for us. Would thoroughly recommend Intercounty Harlow.
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Having had the pleasure of using Intercounty Braintree for over 9 years, I am grateful for what Alan & Lesley and their team do to help us with letting out our house. The excellent service is very much appreciated and valued; you’re an outstanding team that go above & beyond... regularly! Well done.
A very professional estate agents who have helped us through at a journey through renting. The team are extremely professional polite and courteous. Ricci the letting manager was a very down to earth and friendly who guided us through all steps from viewing right up to referencing. I would totally recommend that you sell buy and rent Intercounty
I would definitely recommend Intercounty. Every person I dealt with along the way was pleasant and professional. From the initial discussions with Bob, to the first viewings with Olivia and the consequent conversations with Will and Doug. I work in a sales environment and know the lack of empathy that can arise when dealing with people, especially when they are stressed and frustrated, which enevitabley we became during the process. I never felt I wasn’t listened to and that is the greatest asset your team have. Thanks and well done. The only reason I am not giving 5 stars is the recommendation of Intercounty Conveyancing (the dreaded Premier Property Lawyers). This was a let down, as all the positive things I experienced from Intercounty didn’t follow through with PPL. We were given a named conveyancer called Leanne Martin who was pleasant enough but was terrible at communication. She didn’t return calls or email and here phone went straight to answerphone most of the time. I guess these are a big general conveyencer that all the agents use. Unfortunately you end up feeling like you are thrown in a big pot and you become just another number. Why don’t Intercounty strike up a relationship with a local firm and then people may get the same personal positive experience?
Thanks to James and his entire team for letting my property. This is the second year that I have let my property with Intercounty. James and his team are very professional in the way in which they manage the whole process. I thoroughly recommend Intercounty.
I would recommend Simon Parker for good sound advice on mortgages. Very polite helpful man will go to all lengths to help you. I have had Simon assist on two occasions with very complicated requests he has done his upmost to assist and achieve the best results.
I’ve been very pleased with Intercounty. Being a first time buyer Charlie, Doug and Will were very helpful all the way through the process. I’d use them again.
Intercounty Stansted were agents on my acquisition and sale and I cannot recommend them highly enough. Sarah managed the entire process, anticipated my every need and kept me fully informed throughout. Thank you for a first class service.
Excellent service from Intercounty (Dunmow), selling our house. We certainly made the right choice. I know some folk are tempted to use an online agent, but probably not realising what a good estate agent actually does. It's one thing to publish a few pictures and description on Rightmove, but it's thereon in - once a buyer is found - things need to be closely managed, with constant liaison and chasing between all parties (especially where there is a chain involved - which thankfully there wasn't with ours). A good agent will be experienced in all the pitfalls, potential issues, and help to keep things moving along. The house we are relocating to (which we bought a few months prior to selling this one) was via one such online agent (the most well known one actually) - we were close to pulling out due to incompetence and lack of commitment on their part along with the similarly poor online conveyancers..... There's an old saying - "Pay up and look big"! Sometimes, you really do only get what you pay for. IMO, false economy! Intercounty (we dealt with Andrew, Liz, and Jenny - with Jenny our main contact and driver in our process) were very competent, helpful, and efficient throughout the process, achieving a swift sale and contract process through to exchange. Very happy to recommend, with no qualms at all!
It felt like the whole team knew me and any time I called I was always given an excellent personal service. Everyone I spoke to was always happy to help and as always communication is key and most important. This is where the team excelled. Our property was sold within 2 hours of going on the market and we achieved a very satisfactory selling price. Thanks to Jason and the whole team at Intercounty Harlow, for achieving such a quick sale. It’s clearly a team effort and nice to see in this day and age.
Excellent service and a very friendly team.Great advice received.
Kate Green and the team at Chelmsford made the purchase of my flat really easy and were helpful and professional from first viewing to completion.
DOUG WHYBROW WAS SO HELPFUL WITH THE SALE OF MY HOUSE,AT TIMES IT GOT COMPLICATED.BUT HE SORTED IT OUT WITH NO TROUBLE TO ME
Andrew and the team in Dunmow were on the ball with our sale it became quite complicated at one time but there knowledge of all things complicated shone through .thanks again for your help
I found Helen and her team honest and helpful throughout the process of renting my house. They found a good tenant pretty quickly and provided a great service for a great fee.
Great customer service from booking the viewing all the way through to buying the property and completing. The Dunmow branch have been amazing. Thanks to Ryan for showing us the house and thanks to Jenny for helping us make it our own. Highly recommended! Thanks again x
The team have been very helpful and professional at all times, they made my life easier at a stressful time. Thanks to you all. Thanks Jenny!
Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
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