Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
Intercounty Estate and Letting Agent receives high praise for its excellent service and helpful staff, with many reviewers highlighting the professionalism and friendliness of team members like Blake, Reece, and Olivia. Customers appreciate the efficient handling of lettings and sales, often mentioning how communicative and supportive the agents are throughout the process.
However, there are notable complaints regarding poor property management, particularly from tenants who report issues like leaks and mold, as well as dissatisfaction with the company's responsiveness and fees. Some landlords express frustration over being charged for unnecessary services without prior approval. Despite these criticisms, the majority of experiences shared are positive, reflecting a strong overall sentiment towards Intercounty.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 663 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 5.0 | 1 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have been thoroughly impressed with the lettings service provided by Saffron Walden Intercounty”
“appauling service as a tenant…”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 663 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 |
Bottom line: Intercounty Estate and Letting Agent is #3 of 5 on overall rating in this group.
663 reviews of Intercounty Estate and Letting Agent. Filter by what matters to you.
Open communication received throughout the selling process, met all commitments. Sales progression team worked hard to get to closure. Would certainly recommend Intercounty to anybody selling, despite internet competition I would not hesitate in engaging with them again. Super job and thanks the Dunmow branch for getting the sale to closure in a tough market.
After a wobbly handover when the company became Intercounty a few years ago, they have become an efficient , easy to deal with, letting agency that always get us decent tenants. Intercounty keep us informed in changes to the law, maintenance problems and any issues with the tenancy. After discussion they then deal with any issues or problems accordingly.
Very good company. Wanted us to rent through them and made a good effort. Compared to other companies in Stortford they were much more helpful and on the ball and kept us updated with everything throughout.
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Absolutely amazing service! As a buyer of a property they listed, Meg was always available and always called back promptly when busy. I'm surprised she didn't get annoyed from me constantly badgering her about updates, she was honest, friendly, and gave lots of advice which was way out of her remit. A benchmark for all agents!
Everyone I have dealt with over several years has been extremely efficient and helpful.
Stansted essex office are all very helpful. I would like to mention Sarah especially as she could not have been more helpful and polite, also Sue for helping with the mortgage. Both are excellent.
Nice people to deal with and they were the agents who were first to find us a tenant, but the management fees are the highest percentage we have come across and we are having to chase for them to complete services offered and requested well before check in date, which is complicating matters relating to changeover of utilities.
Found these guys are really helpful and had answers for all our questions. No complaints at all
Really enjoyed the interaction with Intercounty. Very friendly staff and nice atmosphere, very helpful. They treat you like humans and not just another number for their books. Try to help as best they can and answer communications well.
This is our first time renting a property and we couldn’t thank Intercounty enough for their help and support in finding us the perfect flat. They communicate great with us and update us on the process for renting our property. Great work guys 😊
Outstanding service from Intercounty, I have been using them for several years now and don't intend to look elsewhere
Very happy that I chose Intercounty to handle the sale of my house. Sales progressor Doug worked tirelessly to achieve a sale at the asking price, putting in a great deal of effort to overcome difficulties on the buyers’ side. Doug and Intercounty provided a far better level of service than I have experienced from other agencies in the past. If I find myself buying or selling locally in future, Intercounty will be my first port of call.
Brandon and Daniel was absolutely brilliant. We are first time buyers, they made everything so easy. Thank you so much Intercounty, excellent service !!!
Brandon has made what could have been a really stressful experience go as well and as smoothly as he could. After the disappointment of our first house falling through, he helped us find another one really quickly. He’s supported us throughout the process, keeping us updated and informed all the way and offered all the hand holding we needed! He was always on the end of the phone when we needed him.He provided a really personal service to us and hope he is still around to deal with when we come to sell! Thanks Brandon!
Intercounty handled the sale of my property with enthusiasm and professionalism. The communication throughout could not be faulted and Doug, Helen and Bob in particular were a pleasure to deal with. Having lost faith in the profession after terrible experiences with other estate agents in the past, I was dreading the whole house-selling process, but with Intercounty I needn't have worried and I would certainly use them again in the future and recommend them to anyone looking for a trustworthy agency.
I cannot fault the service received from this branch. Matt was courteous, professional and true to his word. He always kept us updated, and in the loop. True customer service. We have received abysmal service from a supposedly large company for our sale, and only wished we'd known of Intercounty before. Definitely use this branch!
Myself and my husband were very impressed with the service provided by Intercounty, in particular our sales progressor Doug who was efficient, calm and kept things moving in a timely manner. He also very kindly arranged access to the property when we had builders needing to quote which was very much appreciated. We wouldn't hesitate to recommend Intercounty's services.
Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
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