A Massive thanks to the guys down at intercounty!!
A Massive thanks to the guys down at intercounty’ for a first-time renter like myself they have been nothing but helpful & on call for any questions

Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
Intercounty Estate and Letting Agent receives high praise for its excellent service and helpful staff, with many reviewers highlighting the professionalism and friendliness of team members like Blake, Reece, and Olivia. Customers appreciate the efficient handling of lettings and sales, often mentioning how communicative and supportive the agents are throughout the process.
However, there are notable complaints regarding poor property management, particularly from tenants who report issues like leaks and mold, as well as dissatisfaction with the company's responsiveness and fees. Some landlords express frustration over being charged for unnecessary services without prior approval. Despite these criticisms, the majority of experiences shared are positive, reflecting a strong overall sentiment towards Intercounty.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 663 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 5.0 | 1 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have been thoroughly impressed with the lettings service provided by Saffron Walden Intercounty”
“appauling service as a tenant…”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 663 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 |
Bottom line: Intercounty Estate and Letting Agent is #3 of 5 on overall rating in this group.
663 reviews of Intercounty Estate and Letting Agent. Filter by what matters to you.
A Massive thanks to the guys down at intercounty’ for a first-time renter like myself they have been nothing but helpful & on call for any questions
If I could give more stars I would, from beginning to end the service by the whole team has been absolutely outstanding. I have been a buyer and seller on quite a few occasions over the years and have never dealt with a company that has such a wonderful and professional work ethic. From the very beginning the communication was what made all the difference. At no time were we left wondering what was happening, every step of the way we were kept informed and up to date In particular by Brandon whose commitment to the sale and us as his clients was probably what got us over the finish line. Many thanks guys
Since the first phone call the service was excellent. I am so glad and grateful to move into my first property with Intercounty. Lauren Cook has made everything so easy and clear during the process I could not ask for a better agent to deal with. Now I know where to go next time I need a new place.. Intercounty Dunmow!!
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We met Daniel from Intercounty Estate recently and found him to be the most helpful agent we have met during our search for a new home over the last few months. Would definitely recommend!
Many thanks to Nic, James and Dominic in Braintree for all the hard work they did for us. Throughout our dealings with them, they were polite, professional and efficient. They kept us informed throught the process, and never let us down. Thanks, guys!
Intercounty were helpful and efficient and went the extra mile to make sure the sale went through as quickly as possible. I dealt with Peter Telford and Tom Harper, both of whom were very obliging; Peter made extra visit to the property to help clear up additional queries from the buyer. I was very satisfied with the service I received.
Had a poor experience with Intercounty renting a property in GT Dunmow. Feel I was conned out of money at exit with unfair and unreasonable deductions made for cleaning when property left in a much cleaner state at exit compared to entry. Feel that Intercounty colluded with landlord to inappropriately deduct funds from deposit. Will never use them again or recommend to anyone.
A massive thank you to Peter & Tom at Intercounty Stansted for an excellent service. They provided first class support throughout our house buying experience and I would highly recommend them.
I was very happy with Intercounty Dunmow, particularly with Ben and Jenny. Would highly recommend.
Very good customer care, thanks George
The staff at Intercounty from the very start were very professional and helpful. And at every stage of the home buying process were always there on hand for help or advice.
Jenny at Intercounty was always polite, always helpful, did what she said she was going to, and despite a very frustrating house purchase was not only professional but human too. Well done Jenny, I would definitely recommend you. Sally
Saffron Walden Branch Thank You! Charlotte, Joshua, Clare, Lisa and Abi are a fantastic Team and were at all times professional, knowledgable, kind and caring. The support I received was second-to-none through some very challenging moments; and so close to Christmas and the New Year! Thanks guys you were amazing:)
Excellent service from both Nicholas the branch manager at Braintree and then from Jake Frisby who regularly kept me up to date with the purchase of our new home. Due to challenging problems at the bottom of the chain they both went out of their way to expedite the process and kept us informed every step of the way. Well done and thank you so much for time and effort.
We sold and bought our house through Intercounty and I have to say the service provided was excellent. Doug did most of the chasing and sorting out for us, we found him and his team to be knowledgeable, helpful and informative. Highly professional attitude and attention to detail. Thank you for making everything so painless! The team is amazing! Happy Christmas and New Year!
Competitive rates, first class service. Overall a great landlord service.
Charlotte and Lisa at intercounty Saffron Walden have from the start helped me to buy my property the service and patience along with their professionalism is the best I've ever had the pleasure to deal with. I would highly recommend intercounty Saffron Walden branch if you want a hassle-free and stress-free and amazing service, thank you to all of the team 👍👍👍
Intercounty were very effective, customer-focussed, professional letting agents. They understood our needs quickly and did not hassle us for feedback on every property we saw. They were knowledgeable and personable, whenever we needed information from them they were very prompt and professional. In particular this review applies to Harry S, who was our primary contact and very reliable throughout, however the rest of the team we engaged with were excellent too.
Jason, our valuer impressed us initially with his extensive research and professional approach. Intercounty have kept us well informed of the progress of our two house sales at all stages, and have negotiated well with the buyers on our behalf. They are very good at chasing up viewers to get valuable feedback. I would recommend them to anyone.
Intercounty Saffron Walden have been handling the sale of my flat ...and i have to say the service and help from them has been outstanding, nothing has been to much trouble. Throughout the whole sale Charlotte has been on the phone giving my husband and myself updates on the proceedings every step of the way. Any queries we have had have been handled quickly and efficiently. Highly recommend using Intercounty.
Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
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