Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
Intercounty Estate and Letting Agent receives high praise for its excellent service and helpful staff, with many reviewers highlighting the professionalism and friendliness of team members like Blake, Reece, and Olivia. Customers appreciate the efficient handling of lettings and sales, often mentioning how communicative and supportive the agents are throughout the process.
However, there are notable complaints regarding poor property management, particularly from tenants who report issues like leaks and mold, as well as dissatisfaction with the company's responsiveness and fees. Some landlords express frustration over being charged for unnecessary services without prior approval. Despite these criticisms, the majority of experiences shared are positive, reflecting a strong overall sentiment towards Intercounty.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 663 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 5.0 | 1 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have been thoroughly impressed with the lettings service provided by Saffron Walden Intercounty”
“appauling service as a tenant…”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 663 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 |
Bottom line: Intercounty Estate and Letting Agent is #3 of 5 on overall rating in this group.
663 reviews of Intercounty Estate and Letting Agent. Filter by what matters to you.
The staff at Intercounty couldn't have been more helpful and friendly. They were fantastic at communicating and I always knew what was going on during the sale of my house. They dealt with a difficult tenant on my behalf and made sure everything went smoothly with the buyers. I'm very thankful for all their help.
Chloe Haken and Luke Harrison at Braintree had to work very hard in the final days of securing the tenants for our property through no fault of their own AND neither was it ours or the tenants!! The referencing agency, sadly I do not have their name yet, fell woefully short of what it says on the tin, REFERENCING. They failed to pursue the stumbling block as ferociously as these two employees had to and dealing with the payroll department of a High Street frozen food company who only deign to answer their phones for two hours a day has to be experienced to be believed! Such incompetence and indifference. Chloe had been on hold for nearly half an hour to this company when we arrived in the office and finally she got through and explained very clearly what was required and we needed it now not next week. She got it. These two have more patience than I have and now our tenants are moving in after a delay of many days. Thank you Chloe and Luke.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great service, very efficient and superb customer service, highly recommend
Intercounty have been fantastic from the beginning right through to the day we sold our house. The promotion of our house and the specification of the sales brochure was excellently thought out and attractive to new buyers. Andy was always available when we needed him and everyone at south Woodham branch were friendly and approachable. They have always been quick to chase up other buyers and solicitors within the chain to ensure that all sales and purchases run smoothly. If we ever sold again we would definitely use Intercounty.
Excellent service above and beyond. Brandon especially pursued all issues to ensure completion. Would highly recommend inter county.
Although I was unable to find a property through Intercounty I found their staff to be proactive and professional. My thanks to Harry Stylianou who dealt with me throughout and was extremely enthusiastic, genuine and professional. I would certainly recommend Intercounty.
Excellent job. Will, Doug and all of the team were friendly helpful and professional at all times. They went above and beyond to provide an excellent service and guide us through a complicated sale. They were always available to offer advice and support and I cannot recommend them highly enough
Saffron Walden Branch Charlotte was very helpful towards my recent purchase, gave me plenty of time to view the property, was very quick to respond to any questions I had, was always happy on the Phone which goes along way. Thank you for makeing our first property purchase so easy.
Lisa, Clare, Charlotte, Abi and Josh were all hugely helpful in managing my recent purchase. They were patient, proactive and, above all, personable.
I can only start by saying huge thank you to Josh, Charlotte, Lisa and the team for their help with our recent purchase. The process from start to finish as been both stress free and enjoyable thanks to the teams efforts. The team have all been on top form, very professional and hard working from the girls coming out on various viewings (of which we may have overstayed our welcome sometimes) to Josh working behind the scenes to progress the sale while having to endure numerous phone calls from myself. I cannot say anything more positive but to only try it for your selves. The team have gone above and beyond. If you’re selling or buying, this is the team for you. Thanks again. Jack & Charlotte
I was very pleased with the way Caroline, james and Luke from the Braintree branch manged my let.The property was presented excellently both on the internet and on the brochure.From start to finish everything was very professional and helped me to make the right choices regarding the tenants.Very well managed and helpful. Would recomment without hesitation.
Jason Hall and his team at Intercounty have found us the buyer we hoped for,a family who value our home and should enjoy it as much as we have done for nearly fifty years.We are very pleased with the sale.
Great service throughout the process of selling my house. Very professional from the outset and did good job of marketing our property. Viewings were very well managed with prompt and clear feedback. When a couple of things went awry during the sale (not Intercounty's fault) they were very proactive in helping us to sort everything out.
Thank you to Dough for helping with our purchase. We were kept fully updated throughout the process. Great service.
A huge thank you to Jack and the team for their help with my recent purchase. The process became rather lengthy and stressful but Jack was helpful, understanding, reaponsive and thoroughly professional throughout. He has a real talent for understanding people and their needs. I would highly recommend Intercounty's services.
The team in the Bishops Stortford branch have been amazing in helping me and my family secure our forever home. From James coming out for numerous viewings through to Doug who worked tirelessly to progress the sale while having to endure multiple calls from me each day. I cannot recommend this team enough. If you want to buy a house, this is the team to help you do it. Thank you. Peter & Wendy
Me and my partner were looking for our first home, and Intercounty were so helpful the whole way through. I was very impressed with Harry S. I explained to him our situation and he helped us find the right home. He was very thorough the whole way through and kept me in the loop with what was going on. I would also like to thank everyone who was involved in our move.
The staff at Intercounty in Stansted were fantastic . Special mention to Jenny who talked us through the whole selling and buying process and with her explanation and advice she made us feel very at ease with what can be a very stressful process. All the staff are very professional at all times. They took care of 90% of the viewings and updated us every step of the way and gave good feedback from prospective buyers as well. We wouldn't hesitate to use them again in the future!!
Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
This profile hasn't been claimed by the business owner.
