Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
Intercounty Estate and Letting Agent receives high praise for its excellent service and helpful staff, with many reviewers highlighting the professionalism and friendliness of team members like Blake, Reece, and Olivia. Customers appreciate the efficient handling of lettings and sales, often mentioning how communicative and supportive the agents are throughout the process.
However, there are notable complaints regarding poor property management, particularly from tenants who report issues like leaks and mold, as well as dissatisfaction with the company's responsiveness and fees. Some landlords express frustration over being charged for unnecessary services without prior approval. Despite these criticisms, the majority of experiences shared are positive, reflecting a strong overall sentiment towards Intercounty.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 663 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 5.0 | 1 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have been thoroughly impressed with the lettings service provided by Saffron Walden Intercounty”
“appauling service as a tenant…”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 663 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 |
Bottom line: Intercounty Estate and Letting Agent is #3 of 5 on overall rating in this group.
663 reviews of Intercounty Estate and Letting Agent. Filter by what matters to you.
After searching for our first home for 6 months we finally found the perfect one with Intercounty Stansted. They made the whole process seamless and we're extremely helpful and approachable throughout. We can't thank the whole team enough and would highly recommend.
A very professional company. We have worked with Intercounty for 12 years on our letting of our property. They were very quick to find tenants and careful getting references. When we decided to sell our property we thought that we would give them a chance as sole agents. They quickly found suitable purchasers and got the sale which went smoothly. We thank them for always keeping us in the loop as we live overseas. We new what was happening at all times.
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A pleasure buying land from this estate agent. Andy is a wonderful guy who gives more than 100%. Has kept me up to date every step of the way. He is friendly, polite and professional, I would not think twice on recommending him. Looking forward to using them again should the opportunity arrive.
Kat Keats has been brilliant at managing our property and it’s always such a pleasure to speak to her. Kat is so capable, pragmatic, efficient and very trustworthy. When Kat took a break from the business things definitely went astray and we were so grateful when she came back. With Kat we always felt the property was well looked after. We were very sad to say goodbye when we sold the property. Josh and Charlotte could not have been more helpful with handling the sale. We felt we were in very capable hands, they really know their stuff, really on the ball with all the detail and nothing phases them. Between Kat and Josh we could not have asked for better support. Thank you so much.
Amazing service from Chloe at the Braintree branch who helped us to find our home. Professional and honest throughout. Highly recommended.
Excellent service, helpful all the way through glad we chose them
Received excellent service from the Harlow team in relation to my house sale, from valuation through to completion everything was handled very well. A special thank you to Brandon who worked tirelessly and effectively meaning we completed our house sale with speed and smoothly. Thank you! Would highly recommend you.
I own two properties which are managed by Intercounty and I would very much like to praise the efficiency and professionalism of Kat Keats. We email each other at regular intervals about issues that may arise concerning the properties , and if there are any glitches she manages them with good humour, sagacity and competency. Thank you Sarah B
Marion was extremely helpful at all times, as were the staff, especially Dan the letting guy, the sale went through in less than 4 months so well satisfied with that. Definitely recommend Sawbridgeworth Intercounty Estate agents, well done guys
I have now rented 2 houses through Daniel Hawkey at Intercounty Sawbridgeworth and have been very impressed with his courteous nature and professionalism. Also their paperwork is very clear and kept up to date. Ian Bucknell
Doug is very personable and easy to deal with. Although we were not a direct client of his, as we were the buyers, he did treat us like one. We had a very lengthy house purchase, and during the 9 months I think I spoke more to Doug than my husband. He was very good at keeping us in the loop and providing regular updates. We also really rate James, he is very down to earth and he offered us lots of good advice. If we were to sell in the future, I would want to use him. I think his career in real estate will go far and I can see him heading up a branch one day in the not so near future.
Super friendly service, Brandon kept us informed from start to finish regarding the process. As First Time Buyers,this was really helpful and was very much appreciated. Very helpful and highly recommend!
Very proactive service, information on progress helpfully flowing both ways, phoned me regularly with updates and visa versa, pleasure to deal with. Thanks vm to Doug Whybrow!
A tiresome and frustrating run-up to completion was managed and smoothed over by Karen and Katie at Stansted Intercounty. Feedback was provided on sometimes a twice-daily basis and they managed the entire chain and sequence of events really well, making me feel valued right up to completion. The marketing side were excellent as well; the whole team are proactive and conscientious. Have no hesitation in recommending this branch of Intercounty.
Came across Intercounty on Rightmove. Upon making the enquiry, I was dealt with pretty much instantly. Jack Ryan in Chelmsford handled everything very well. Swift, courteous and simply “on the ball.”Will recommend.
We had a few issues with the property initially but once Doug Whybrow from the Bishops Stortford branch started to address the issues we knew we had someone we could talk to and get the job done. It was very refreshing to have someone who was on the ball, conscious, understanding and a pleasure to have on our side. He worked very hard to achieve the perfect outcome even addressing issues that were not his concern to help us. If it wasn't for him im sure we would be still waiting to move into the property now. Well done Doug and thank you.
Very happy with Intercounty as an estate agent, I also used their Conveyancing services and couldn’t fault either services. Great friendly staff, would definitely recommend!
Thanks so much to the very efficient team at Intercounty Saffron Walden, who worked so hard, and particularly to Lisa who was on the case at all times and really helpful. Definitely the best estate agent we've had dealings with.
Intercounty Estate and Letting Agent is a professional real estate service operating in Essex and Hertfordshire. The company specializes in providing comprehensive estate agency and letting services, catering to both property buyers and renters. With a focus on facilitating smooth transactions, Intercounty assists clients in finding their ideal homes across various property types and price ranges. The target market includes individuals and families looking to buy or rent residential properties in the Essex and Hertfordshire regions. Intercounty offers a range of services, including property valuations, marketing, and management solutions, ensuring that customers receive expert guidance throughout the property transaction process. By leveraging local market knowledge, the company aims to meet the diverse needs of its clientele in a competitive real estate landscape.
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