Awesome folks to deal with!!
Awesome folks to deal with!!

Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
Ingrams Water & Air receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Lindsey and Brandy. Customers appreciate the knowledgeable frontline servers who provide quick assistance and expedite orders effectively.
However, there are significant complaints regarding product reliability, particularly with the Mr. Cool mini-split units, which have faced multiple compressor failures. Some consumers express frustration with the company's shipping policies and lack of communication, noting difficulties in reaching customer service when issues arise. While many customers report satisfaction with their purchases and the overall service experience, the negative feedback about product quality and customer support consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Lindsey provided fantastic customer service”
“Ingrams customer service said there is nothing they can do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 |
Bottom line: Ingrams Water & Air is #3 of 5 on overall rating in this group.
1,000 reviews of Ingrams Water & Air. Filter by what matters to you.
Awesome folks to deal with!!
Very helpful service
This is my second purchase from Ingrams. The first time, they were excellent. No issues and they went above and beyond to support my purchase and answer questions. The second purchase was a different story. I eventually received the correct item, but it took over two weeks and a dozen phone calls to eventually get the correct person on the phone who could solve the issue. Bottom line, I purchased a scratch and dent item, the wrong lineset was sent with the condenser, and they passed me around to person after person, when all I asked for was the correct lineset to be mailed out. They even tried to send me to the manufacturer, who obviously can't fix their error. Once I spoke with someone in tech support (I had repeatedly left messages with tech support), he immediately confirmed my issue and overnighted me the correct lineset. Excellent service, once you get past the general customer support team. I would still give Ingram's a chance in the future, but there needs to be some serious QC inspection and CS procedural change.
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Definitely had some problems with the first unit and the replacement was damaged in shipping. Ingrams was very helpful in the whole process and the unit is currently working well. I found Ingrams to be a very helpful and honorable company to do business with.
Salesperson was friendly, knowledgeable and courteous. My order was placed late, and a call was needed to verify the item was in stock and available. She called me back promptly the next morning and finished the order. It is a pleasure to do business where your needs and questions are taken care of.
The gentleman that assisted me was wonderful. He knew what I needed and proceeded to place the order for me. Received the order in a timely manner.
On line chat was great. Very helpful. Ordering was easy and very quick delivery. Can’t wait to get it installed
Easy ordering process. Units were in stock and arrived quickly. Exceptional care with the packaging. Units haven't been installed yet, but confident they will work great.
easy Peezy it was a pleasure with no complications, purchasing a central air system from Eman’s Water and Air. first I started online selected what I wanted and then called customer support, which was just absolutely the best customer support I have encountered in an extremely long time. she was very thorough and rechecked all the products I had bought the shoes they matched what I needed to set up the delivery which was on time and packaged very well. I do appreciate companies that provide good quality and exceptional customer service and deliver their products on time and undamaged. Thank you, Ingrams For your super suppoDo.
Thank you for the help in finding this control board. 🙏
Matthew from the sales team was great to work with, very helpful, and resolved any questions very quickly. I received what I needed, was able to work with him to customize the order to my needs, and every contact with him was a breeze.
knowledgeable and easy transaction
This will be our fifth time using Ingrams to provide new hvac systems for our property . Service and customer support are as good as it gets . Highly recommend .
I had great experiences in the past, unfortunately, this was not the same experience I received. I was told that something in the past was special (it wasn't) and that they do not do this. And to add insult to injury, they sent me a used & broken t-stat (i'm not really sure why, but I threw it away). Great prices and the sales staff is still top-notch, but hopefully, you never have to deal with customer service.
Great customer service. Fast shipping. Part received was the right part and corrected my issue.
Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
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