Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
Ingrams Water & Air receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Lindsey and Brandy. Customers appreciate the knowledgeable frontline servers who provide quick assistance and expedite orders effectively.
However, there are significant complaints regarding product reliability, particularly with the Mr. Cool mini-split units, which have faced multiple compressor failures. Some consumers express frustration with the company's shipping policies and lack of communication, noting difficulties in reaching customer service when issues arise. While many customers report satisfaction with their purchases and the overall service experience, the negative feedback about product quality and customer support consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Lindsey provided fantastic customer service”
“Ingrams customer service said there is nothing they can do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 |
Bottom line: Ingrams Water & Air is #3 of 5 on overall rating in this group.
1,000 reviews of Ingrams Water & Air. Filter by what matters to you.
Ingram worked with me via email to put together an air conditioner package that suited my needs, they were very patient with me changing my mind multiple times, they would just adjust my quote and resubmit it each time. Once I finally made my purchase, they shipped promptly, and my packages arrive in a timely manner and well packaged.
The ordering process was quick and easy. The person who took my order by phone, Lyndsay, was excellent! Extremely accommodating and helpful. She made the whole process a breeze.
I am now told that parts are warranty if licensed heat and cooling person works on the furnace, if I would’ve known at the time of purchase 2 years ago I would’ve bought from someone else. I know how to install and work on furnace, just not licensed.
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Easy process to order, once invoiced, equipment arrived very quick. Installation went seamless. The 4T mr cool hyper heat universal is performing nicely. No complaints so far….
Assistance with my purchase. The price and the shipping time, was a bonus.
Salesman was great. Shipping was great. Unit itself is great. Tech support was very disappointing. The included manual, the website manual and the cover panel all had different information on settings for 2 ton / 3 ton. Dip switches. Called tech support 3 days in a row. Several times each day. Leaving messages and return call information. Not one person ever responded back.
You lost my order, I didn't know until I called a week later and then you reordered. I got my part in four days after reorder.
Only problem was tracking number aside for averrit but kept coming up DHL.Talked with Eric and resolved the issue.Other than that everything was excellent.Thank You
good service
Reasonable to install
If I could give this company a zero star I would! We paid full price for our Geo unit in July of 2022, told it would be delivered in 12 weeks…it’s Oct 2023 and we are finally getting our full unit. Their customer service is horrible. Their ability to provide their product in a timely manner is horrible. Had their staff been honest with the time frame of delivery, we would have asked for a refund and went elsewhere. But they constantly told us 3-4 weeks out over and over and over again! If you are looking, I would def look at other companies!
I ordered my furnace on a monday,it arrived on tuesday had a question ,talked to a tech ,he answered my questions, people in customer service were awesome.
Delivery was good and the unit shipped as expected. Next up is the install. Stay tuned for the YouTube upload. Joe Laforney
The unit has been installed and doing great.
A customer representative quickly resolved an issue in placing my order related to financing. The order shipped promptly and arrived in perfect shape. Still installing but the Mr Cool Universal and high efficiency gas furnace are solidly built and intuitive to install.
This company is great, very polite and great service. Very helpful and the delivery was amazing, fast delivery.
Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
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