I had to pay 29€ Custome fee because…
I had to pay 29€ Custome fee because the declared amount Form your side was far too low. So disapointet

Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
I had to pay 29€ Custome fee because the declared amount Form your side was far too low. So disapointet
I’m just a really big fan and hope one day I can make enough money to get this stuff all the time. I spend alot of time watching a lot of videos of unboxing. I’m really interested in things from not only my own country but also others aswell. I think learning about other peoples lives is really amazing and the fact you guys make that possible is absolutely wonderful to me.
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hi there! i’m entering the giveaway and i haven’t bought anything from you before, but i have heard lots of good things!!
I didn't order before, but i really want to! first of all, i love how japan crate is so generous for doing a giveaway this big! i mean, im sure they are really popular with their delicious looking snacks and affordable prices, it really amazes me how charitable they are! second of all, im sure everyone that ordered got the best snacks, considering all of their snacks look perfect, i don't think you can get a bad order! You can pick from so many different varieties like stationary, candy, food, cute things or gacha! So, if you're interested in the Japan culture, i recommend you check out their instagram account and purchase from many different options! (my english isn't that good its my second language. sorry!! 😅)
I LOVE IT!! Its things i can't get anywhere else!
Wether you prefer candies or food, gachas, cute things or stationery, you'll be pleased! Thats what I like with Japan Crate. The other cool thing is their Instagram account wich I find really nice so go follow them if you're interested in Japan !
I cancel my crate like once a year but I always come back soon after because I’m just always so happy when my crate arrives. I love Japanese snacks and this is just always the perfect mix. So yeah I’d rather be broke and happy than wealthy and without my crate
Every time I receive their pack is an emotion ❤️
While I've never had the luxury of purchasing a crate myself, I definitely intend to in the future! Their social media posts are so exciting, and along side posting regularly, they always seem to have lots of different crates, so there's something for everyone! They also have many events with a variety of different themes such as Pokémon or the current Sakura event going on, with appropriatly themed goodies! Great for yourself, or even opening crates with friends where you can try out the snacks together!
My sister and I love to buy Japancrates together. Recently the boxes have beautiful printed artworks- we can’t bring ourselves to throw away the empty boxes!! I recommend Japancrate, its exciting for all ages- and its best to share with family and friends ❤️❤️
LOVE IT! super awesome, super cute, I JUST LOVE IT
Great content, and always making me want to go to Japan, every time I see their content I just feel excited cause I'm going really soon.
It was my first time ordering japan stuff, and far from being deceived, It has been a beautiful discovery, a lot of authentic products that arrived quicker than expected, I couldn’t ask more for a first experience, the quality of the products and the diversity of the boxes are really insane and I will certainly continue buying more craft in the future !
I was lucky enough to receive a Japan crate from a loved one , not one thing was left in the box by the end of the week! Everything was so good from the candies to chips! Definitely recommend and will be buying more asap
Oh my god, I have purchased a Japanese crate for my birthday as a treat to myself and I was blown away by their quality and affordability. Not only the candies has a variety in taste, but they also have a really cool packaging that i like to keep in my room. Plus, the customer service was amazing - they were super helpful and friendly throughout the entire process. I highly recommend this business to anyone in need of some great quality Japanese candy!
The first time I ever ordered from Japan Crate was after my sweet 16 in 2016. I LOVED it so much. I was instantly hooked. It’s such a great array of Japanese treats, goodies and collectibles! I highly recommend to ANYONE. I cant wait to order more!
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
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