Japan crate is an extraordinary experience
Japan crate is an extraordinary experience because they put so much effort and care into their content, even online!

Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
Japan crate is an extraordinary experience because they put so much effort and care into their content, even online!
The lost in Japan crate I received was expertly curated! The snacks were delicious, the collectible penguin lamp was super cute, and the booklet made following along a fun adventure!
Great products themes and choices
Have been a subscriber for over 3 years now. At first monthly but I switched to paying for them annually as I was never disappointed. If there was ever something missing or the crate didn’t arrive they sorted it out for me quickly with their amazing customer service
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My and friends were finding a store to shop the local snacks from Japan. We know that some snacks are only exclusively available in convenience stores (family mart, seven eleven, etc) which was hard for us to get them. It was happened a year ago, which I couldn’t remember the exact date. But we decided to give it a try and the service was great. A 100% trustworthy. However, the snacks and products on their Instagram account are sick. They are really good at picking stuffs to make us want it more. Thank you and keep your hard work. I’m waiting to see more reviews from your store.
Brilliant..
Firstly, I love their website, it's one of the cutest websites I've seen! The assortment of snacks is fantastic, with a mix of sweet and savory treats that are all so unique to me. I love getting the chance to try all of these different sweets and Kit Kats which I wouldn't even have known of if not for Japan Crate!
My husband prepaid 6 months of the snack boxes as a gift for our anniversary. After receiving all 6 boxes, I can say that these are NOT worth it. Some snacks were already expired or expiring in just 2-3 months. They do offer a variety but if you like savoury more than sweet snacks, you’ll be disappointed.
Customer service is far better than Tokyo Treat. but the packages are a bit expensive.
Part of the reason I started this snack box is to try different snacks. However, there are a few snacks that I have received the same brand and flavor. For example, the Fettucine grape gummy snack. I like that snack, but have tried it. It would be nice to see it in other flavors. I enjoyed the themed boxes, like Persona 5 and Halloween. The pamphlet describing the snacks turned into a fun snacking adventure. I appreciate the balance of savory and sweet snacks.
I love getting to try many different snacks drinks candy I would tell everyone to go out and try it I believe it is worth it
I enjoy the boxes, but there’s a lot of stuff that I don’t think anyone would enjoy outside of Japan. Like Sardine chips? No thank you. Of course I try them, but it feels like such a waste because after the first taste, I’m done. We know these snacks aren’t expensive in Japan, so give us some good stuff. It has to be worth the money. And I have a year subscription so don’t let me down!
Could be slightly cheaper for the year sub.
I absolutely love having a Japan come to my house every month and the snacks are always super yummy. I might not like some because of personal taste but I never would have known if i didn't buy Japan crate
Easy to navigate
Any time I've had to reach out to customer service, they've always been quick to respond and help resolve the issue in any way they can. They're also quick to send out emails if there's any delays which is also nice.
I think there are cute things that I’ve been started using daily but there are some months we’re I’ve gotten repeat things from previous boxes so it feel a little underwhelming when I get the same thing in a diff color 😭
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
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