Great company !
Great company !

Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
Over a year ago
I signed up with Arbor Energy because they promised to find me the lowest daily electricity rates by automatically switching my plan. I agreed to their auto-pilot feature on June 10th, expecting to sa... See more
Over a year ago
very professional when I need to talk to someone they email me right back with no problem I have already recommend them to friends and family
Over a year ago
ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with the electric company they help you with contract renewal for finding a service prov... See more
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I signed up with Arbor Energy because they promised to find me the lowest daily electricity rates by automatically switching my plan. I agreed to their auto-pilot feature on June 10th, expecting to save money. Instead, nothing changed. My rates never switched, and I’ve been stuck paying a high variable rate of 18 cents per kWh—way above my previous 12-cent fixed rate with APG&E. To make matters worse, Arbor Energy never communicated or responded properly to my concerns despite multiple emails. Now I’m left with a $500 electric bill, no savings, and poor customer service. I have canceled my service and cannot recommend Arbor Energy to anyone looking for reliable or transparent energy service.
very professional when I need to talk to someone they email me right back with no problem I have already recommend them to friends and family
ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with the electric company they help you with contract renewal for finding a service provider they compare prices and help you get an affordable price for the electric bill
I get a very prompt response when I have a question. They always answer in easy language that I understand. Glad that I have them looking out for the best price on electricity.
The Arbor offer was timely in the interest to explore savings on our electricity, and the service details were clear and easy to execute. We are pleased in joining Arbor for service to maintain the most efficient cost and savings.
When I first stumbled upon Arbor, I thought it was too good to be true. A company that does all the work of finding an electric supplier to lower rates without charging you a dime? I thought no way. Well, yes way. Their suppliers pay them and everything they say about finding the best rates is true. Their customer service is also top notch if there is ever any discrepancy on your bills. I highly recommend them to save money you’re already paying with next to no effort on your part.
Easy to set up, they do everything for you after that. It saves you money and costs nothing. No-brainer, who doesn’t like saving money?
They actually helped with my budgets and finances in different ways than other companies
Arbor does a great job at finding better supply rates for you, and handles everything automatically. But if things go wrong, their customer service is the best (even better than amazon to be honest). Recently i started getting charged doubled for my supply. I sent an email to arbor. They responded promptly saying that the supply company automatically renewed me at a higher rate, even though they sent them a notice to not renew. They reimbursed me right away even though it was the supply company's mistake.
fast and reliable response friendly also
I had several questions on how the program would be initiated. I asked them in the email and I’ve got quick responses to all my questions which made me feel comfortable about the process and even more comfortable about the company. I’m anxious to begin seeing the savings.
Usually if you ask questions through a text you will not get a response or it will be a week before you get anything back. The response took a few hours! The AutoPilot feature on their website will chose the best rate and automatically sign you up when your previous offer is expiring. So seamless!
I always find the Arbor Team to be helpful, very timely in response to any questions I have; their responses are always very specific and personal to questions I ask. I always feel like they are looking after my best interests.
The rate is what they said it would be,also I think it is a very good company.At first I did,nt want to try it because I thought it was a scam.be I find out different.
Had a prompt answer to email sent about renewal info on electric rate. Courteous and prompt answer to my question.
I accidentally stumbled across this company, but I am glad I did. Arbor is a company that I can count on to save me money. The platform is designed to make it as simple as possible to get the organizational help that I need. I look forward to continuing with them.
Very good and positive
Arbor is a great company to work with! They are very responsive and knowledgeable. They are always quick to reply to any questions. I highly recommend them.
Signing up for Arbor was simple and quick. It was a no-brainer to decide to join. Now I dont have to monitor the latest electricity prices - they will do it for me automatically. What a great service!! Told my neighbor about it and he signewd up right away too.
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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