Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
My question was answered quickly. On a side note, Arbor does all the leg work for you in finding cheaper electric rates. And the guarantee that I’ll never pay cancellation charges if I change my mind is a plus. I would recommend Arbor to everybody.
Saved 50% immediately on my elecric bill!! Fantastic!
I am definitely saving money and I am liking it!! They are very responsive to any questions or issues. This was a great move. I am trying to get family and friends to get on board.
I was nervous about cancelling my service with arbor after my city announced a new program that offered lower rates than any third party provider. Arbor worked seamlessly for me for over a year finding the lowest rates on the market without any effort from my end, when it came time to cancel my account it took just a few minutes online, I wish this was the experience with every service I use! 100% recommend Arbor to anyone looking for lower rates without a catch.
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Arbor made it easy to save money with something as daunting as electric supply!
Going on my second year with their service and all improvements to my electric rates have been seamless. Some fixed rates have been 12 months, others 6 months. Once the contract rate term nears it's expiration, Arbor begins checking for another competitive rate. I have always received emails updating the supplier name and new rate. This is really simple and saves consumers time searching on their own and signing up with different suppliers. Arbor does it for me.
Arbor is great!! They help save money on utilities with little effort from me and no strings attached. Highly recommended!
Arbor seems too good to be true but I promise everything about them is honest, good and incredible! I cannot recommend them enough! They truly may be one of the last good companies left, solely working to help people save! Please make sure you reach out to them and get signed up, you won’t be sorry!
Finding the cheap rate saves a lot of money with the help of Arbor.
It was super easy to sign up and check if I was able to switch my electricity provider. They found an option that cut my electricity rate in half and after the billing cycle was completed my bill was lowered by around half.
Everything was simple! They literally do all the work for you and save you money on your electric bill. Support was amazing and always had a quick answer for everything
Answer all questions.
you were going to give me a higher rate than the old rate i already had so i cancel it.
I love this company, Arbor. They found a great company for me to get service from that is costing me less every month! And when there's an email that they respond to, they do it in a very timely manner, as in a day or two, tops. Stellar service all around!
Great experience
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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