The people were great
The people were great. Friendly, courteous, professional and very knowledgeable.

Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
The people were great. Friendly, courteous, professional and very knowledgeable.
Arbor is a phenomenal company! Many people don't realize, but you can actually choose for free who you want to supply your energy on your electric bill and with arbor they can easily find the cheapest energy rate for you for absolutely free and save you money each month on your electric bill. Arbor not only has helped me but tons of people save money on their electric bill and I'm forever thankful. Thanks arbor!
Arbor was a targeted ad that showed up on my social feed, it claimed to be free and easy to use so I took a chance. Within minutes Arbor’s overall user experience proved to be uncomplicated and easy to understand. I don’t expect the platform to bring any significant change to my life, but within weeks Arbor’s service found a cost savings for me and took control of switching my supplier behind the scenes. When I received a ETF letter from my current supplier I quickly was able to chat with an Arbor representative and their promise to cover any cost for termination fees rang true. When my next bill came through, a quick email to Arbor was met with a reimbursement. Sometimes things aren’t too good to be true!
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So far, it’s been super easy to work with. I started to receive communication on lower payment options immediately after providing access to my accounts and pertinent financial information. I haven’t acquired any new knowledge or forgotten subscriptions, yet; However, it’s nice to have a trusted company check behind me for reassurance.
Easy to join. I got a good offer for electricity provider in two weeks form sign up. Going to switch and save!
Signing up for Arbor was one of the smartest decisions I've made to lower my energy bill. The process was incredibly simple, and since then, they've kept me informed about any updates or changes to my plan. What I appreciate most is how hands-off the entire experience is—Arbor handles everything, so I didn’t have to lift a finger beyond signing up. I highly recommend their service for anyone looking to save on energy costs without the hassle.
I had forgotteen that I signed up with Arbor. Then the other day I got an email stating that they found a lower Electric supplier rate and automatically switch me. It was also stated that they would take care of any early switch fees. Well that was good if they really did. Then I received an early switch billl and promptly sent Arbor the bill. Within a couple of days they said they will send me a card of my choice covering the fees. the card is on the way! If you want a hassle free automatic switching to lower rates and reminbursement of early switch fees, you have to sign up with Arbor. They were actually recommended by my electric company so that is why i signed on in the first place. Finally a company that does what it says!! Thank you Arbor for looking out for me.
My power bill is the most it's ever been, for a 1br apt. No savings here. As if I didn't have enough to think about when things are SO damn expensive! Terrible!
Arbor caused me to lose a 3 year rate lock with another supplier by meddling with my account unbeknownst to me. Now I have to negotiate a new rate to avoid paying a fine and wind up with an increased rate. Stay out of my business unless I call you..... which will no longer happen!
GOOD SERVICE ALL THE WAY AROUND
Horrible!! I would rate a 0 if that was an option. I had a rate of $19.99 and they said they could find a lower rate. Two months and no success. It took me five minutes to find a better rate on my own. I paid an extra 2 months at a high rate for no reason. Their response was “you were rejected and we are working on finding something.” As the saying goes, if you want something done right, do it yourself!!
World-class product and service! Well-designed platform with streamlined information and interface... extremely easy to sign up and automatically benefit from lower rates as they become available. Customer service team provided immediate response and resolution for my specific questions with account setup. Thank you!
The savings are not adding up. I'm at a all time high .. $461.95 a month. No way . That is a record high. I save all my power bills. I've used more kwh a month in the past and it was almost 100 dollars cheaper. Not seeing the savings.. you can say it saved me this a month but when you do the math it's not adding up.
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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