Great Service!
So easy to use after everything is set up! I'm always getting the best rate available without doing any of the work.

Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
So easy to use after everything is set up! I'm always getting the best rate available without doing any of the work.
I got an email about not receiving my electric bill info. This allowed me to find out that I had to relink my account so they could continue to monitor my electric costs to help me find savings. They were then able to confirm i was getting the best savings so far and told me they will continue to monitor.
Quick response and resolution to my issue
They switched me without my knowledge. Somehow, they got my name, address, phone number, and email. The utility company they switched me to says they have this problem regularly and advised me to cancel the registration with Arbor so they don't switch me to a different provider.
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We absolutely love Arbor, have now been a customer for close to a year and just want to scream from the rooftops with how amazing the team is, the customer service, the communication (they quite literally send emails to tell you you’re on the best rate), they truly work for you!
I signed up with Arbor and enabled auto pilot. At the end of my previously self selected contract with a 3rd party supplier my rate went to default even though cheaper rates were available. When contacted they said they couldn't even change me to my local supplier which was still cheaper because they didn't sign with the previous supplier. So I guess you need to be a caveman without electricity first to take full advantage of the service. They have contacted me and I also checked rates. A quick look on Powersetter shows 20 cheaper rates in my load zone. I stand by my review.
They switched me to an electric supplier that charges more.Than my regular distributor/supplier. They promised to pay me the difference between what I should have paid and what I was charged. I sent them my bill and they refused to respond. They are a rip off and try to make nice and then ignore you. I am not able to even cancel my service with them. They are terrible to deal with. I have contacted them by email and through their chat system, and they fail to respond. At this point, I just want them to go away. They’ve cost me money. A terrible experience.
Simple sign up process, and found me a better rate within 2 months. Money saved!
Arbor is a great service finding lower cost utility providers for me. It is very easy to sign up and they do all of the searching and comparing prices for you - all at no cost to you - a major win-win.
I found it easy to sign up for Arbor, and I was amazed that this service is free to the consumer. Arbor greatly simplified the process of finding the best energy rate after my former energy generation service decided that it would no longer be a supplier for my area.
With prices constantly rising, it's nice to have a service that monitors and notifies you when best prices are available.
Very ease to deal with. Was patient with me and willing to take time to be sure I understood what we were doing.
Arbor automated something I’ve been doing for a few years - switching my electricity provider to save money on my monthly bills. The service is super simple to use and is already working to give me pretty significant savings. Communication has been excellent. From intake, to suggesting my plan, to switching providers - everything was completely transparent. This is truly a set it and forget it situation, and that’s perfect for how busy our world has become.
I love having my account on autopilot and not having to shop for lower electric prices!
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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