Save money
This company has saved me so much money, has been quick to respond with any questions or concerns and always polite to interact with.

Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
This company has saved me so much money, has been quick to respond with any questions or concerns and always polite to interact with.
So quick to help had great information and have regular consumers in mind. Thank you so much.
I had a truly wonderful experience with Arbor. Their dedication to supporting their customers is evident, and they genuinely care about helping us save our hard-earned dollars.
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Arbor takes away the time I would have to spend researching to find the best price available. I trust in them to do the best thing for my family and I.
Long story short, Arbor ended my term with my electric supplier and placed me back with my electric company (my default ), because my contract ended and the new rate was very high. My supplier never ended my contract when they were supposed to. The new rate was nearly double! Arbor made things right and refunded the difference to me! They did this within a day of receiving my email showing copies of my electric bill. They cheerfully made me whole. Customer service is not 'dead' at Arbor and I'm really grateful. I plan to continue using Arbor, to find me better rates. Special thanks to Emma, Arbor Rep!
Excellent service from start to finish! They found me a cheaper electric supply rate with zero cost to me, and the entire process was seamless. Their customer service and communication were top-notch—friendly, responsive, and always clear. Highly recommend!
great banking app and team
To be honest I did not have a lot of interactions with this Arbor. They sent me a few emails. I think it is a good company, their emails were reasonable and nice.
This is a great app to help people who can’t finance and budgeting to pay their bills and cashback. This is awesome.
I was going to cancel Arbor and go back to AEP's rate because I thought that the rate in price to compare was going to stay the same, well, Arbor showed me that AEP's rate was going to increase next month. So I decided to stay with Arbor to keep me below the "Price to compare"
Did save us money per month and savings is savings! Easy to sign up and sync my account, then activate auto pilot and that was it...savings began the following statement
People! Having trouble completing the login/setup procedure? Here's a tip - use a computer and not your cellphone. Older retired IT people can be their worst enemy!
I found it a little robotic in signing up and at the years end. - It did lower my Electric Bill considerably - which was great. - At the end I got letters from the main electric company telling me it was over - but no reassurance that I would not be disconnected or anything. After several online interactions it turns out that no lower rate was available, and they released me from the contract to stop the elec company from locking me into a higher rate. That could have been better communicated
Very helpful with making sure we had the best rate.
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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