Great modern glasses
Great modern glasses. Very helpful/easy return system. Francis recommended some other glasses that I ended up purchasing. I will buy again!
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
Great modern glasses. Very helpful/easy return system. Francis recommended some other glasses that I ended up purchasing. I will buy again!
I am very impressed with Kits. The quality and price is unbeatable. I have had an issue here and there with my previous orders and customer service has always gone above and beyond. I have introduced so many of my friends and family to Kits as an affordable eye wear solution.
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ordering was easier than ever The software that scanned my face and gave me measurements helped me pick frames that were perfect! The 1.50 lenses are far more transparent that I expected. Economical and no longer where my eye focuses (1.67 lenses had me focusing on the lens and also blurring my vision).
I recently had a foot operation that left me temporarily handicapped. That led me to have a spectacular fall and i badly scratched the right lens of my beautiful glasses. I contacted Kits to purchase a replacement lens. Customer service sent me an email stating that they do not replace parts. They are sending me a complete replacement pair! Wow I am so grateful. Incomparable customer service Kits! Proud to be a return customer for life.
I have been very impressed with the quality of their glasses given the price. Prescription was excellent. I should have paid attention thePD more closely in ordering - that said I managed to exchange a pair no questions asked with a 5min conversation. Robert assisted me and it was excellent service. I will be ordering again
I honestly would never ever go anywhere else to purchase glasses or lens. Kits is the future and the only way to buy eye care !
Called customer service and spoke with Francis frames were perfect but prescription was wrong my mistake when entering it but Francis replaced my glasses even with it being my mistake. Great company and great customer service. Thank you Francis. Will be a returning customer
I have been ordering glasses from them since 2021 and I keep going back to them. Price are very inexpensive but their in house branded frames are very high quality. Return policy is very easy/quick. Customer service is very helpful aswell. Very short wait times.
I bought my first pair of glasses from KITS earlier. When they arrived, I really loved the frames, but the prescription itself is not sitting in the right spot on the eyeglass itself. I called customer service, and spoke with Justin was extremely helpful. He spent some time on the phone with me how to select an appropriate pair of frames based on my preferences. Dad walked me through the various options available, I received my eyeglasses three days later, at no extra charge! They fit perfectly, and I really love them! will definitely be buying from here again, so worth it!
They are the best, i have had problems with how the glasses I have received do not fit my face and they have been so great and offered to replace them with new ones and it’s completely free of charge.
Ordered 2 pairs of regular prescription glasses and I should have ordered Progressives. Emailed KITS and they offered a solution immediately and without hesitation. Customer Service is top notch. Not to mention the shipping is so fast I couldn't believe it
Pleasant and helpful
Spoke with Robert about an exchange after the first month had expired and he was amazing, fixing everything in minutes and sending over a voucher for reimbursement (which I asked for, as I will be shopping again). Always a great customer service from this company!
I have been extremely impressed by the level of customer service I received regarding a recent order for sunglasses. I placed my first order for sunglasses and received them quickly, within a week. I really liked the way they fit but the lens colour was not what I was expecting. I sent an email to customer service asking about the lens colours that were available for my prescription and decided that I would prefer a different frame colour with the lens colour that I had available to me. I requested to exchange them and received an immediate reply that my new sunglasses were already ordered with my requests. Not only that, I could keep or donate the sunglasses from my original order. I was so pleasantly surprised by the swift replies and ease of correcting my order. I was expecting some minor inconveniences in order to correct this but did not experience anything like that. I have been so happy with my experience with Kits. I have and will be recommending them to everyone based on my experience and the quality of products available. I really like the selection of frames, the quality of the frames and lenses as well as the fast production and shipping. I have already placed an order for regular prescription glasses and am so excited to get them too. Thank you so much for your dedication to your customers and your products!
Have had a few issues with contact orders which were resolved by the excellent customer service experiences. I appreciated Chad's help in correcting a contact lens order and his consideration and knowledge. Thanks!
Couldn't tell that top of Reese clear were actually white (since background photo was also white). I was happy to return frames and have them pop in lens into Reese frames with different color. She offered to keep frames as backup and they will send new pair. Awesome.
I broke two pair of glasses when I did a face plant. Ordered 2 pair on Monday received on Friday. I've only had couple days, but impressed with fit and quality. I'll order again.
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
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