Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
Cute frames, easy website to navigate. Accidentally entered in my daughter’s prescription instead of my own and customer service was able to help me quickly correct my mistake. My replacement pair is already on its way. I’m so pleased with the customer service. Would 100% recommend.
Love the glasses, great quality and super cheap. Great deals ! Amazing customer services by Clark. He was really so sweet and professional that I am glad to mention it.
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Best customer service, minimum wait time and the customer service rep Francis knew exactly what I am asking for and could see all my account details right way. All my family and friends shop with kit.ca.
Exceptional customer service! Thank you for your time Amanda.
Ordered a pair progressive transitions at a very good price. Almost too good to be true The fit and optics quality are as great but the transitions did not work. Called the Customer line and spoke to Clark who was able to immediately acknowledged the issue and sent out a replacement upgraded pair. Outstanding customer service.
Im not being paid to say this I’m being for real, I was so upset that my first package wasn’t on time and they sent me TWO PAIRS to cover for expense of time that had been wasted, always provided good service and would recommend thx Amanda from customer support give her a raise
I didn’t expect this company would be this great. So I knew kits through social media and decided to give it a try. I ordered a prescription glasses and it went straight to my door in 2days!! Can you imagine? If its from an optical shop it would take weeks or even months!! Customer service was great too! I will surely recommend this to everyone. Thank you Kits! You’re The Best!!!
I was excited to find Kits.ca. The prices and selection are great. I purchased a pair in November. Delivery was quick. The product felt solid, however 9 months later one of the hinges broke internally. As I was told by two local glasses stores I would have to replace the entire arm because the hinge had failed. I have worn glasses for over 35 years and I have screws come loose, but I have never had an arm become completely useless, especially considering how well I have always cared for my glasses. I really wish the quality would have been better and I won't have another $250 to spend through my insurance for another 2 years. Kind of a bummer. UPDATE: Kits reached out to me less than 24 hours after I made this post. They provided excellent customer service and a satisfactory resolution. All in all I would say, especially if you are on a budget, its worth giving Kits a shot.
My prescription bifocal glasses was a bit off plus frame was too small for my face. Kits responded to my complaint quickly and it was immediately resolved. A new pair with the proper OC measurements was sent out shortly after.
really great experience with the chat feature on the website. There was an issue with my shipping address and they were able to identify and arrange for a new shipment in less than 2 minutes!
I bought a pair of glasses that didn't fit me well and James at kits helped me with the exchange. It was quick, pleasant and easy to do. I will definitely shop from kits again.
I order 2 pairs of glasses - one worked out and one didn’t. Quality of the both lenses is no different than the ones previously ordered at an opticians and the price can not be beat. When I called to see if I can exchange, the experience was way beyond what I expected. My new replacement pair is already on its way. I will 100% be ordering again. Thank you!
My daughter and I have both ordered from kits and we love everything about this company! The prices are fantastic, quality is great, quick delivery and exceptional customer service. Thanks so much to Tony B who was so nice and extremely helpful. We will be telling everyone to order from Kits!
First-Time Buyer From the selection of eyewear to the ease of the website and back to the customer service team; I have had a fantastic first-time experience with Kits. I had to connect to customer service because of an issue with my order and I have to say the service was exemplary. The response was speedy and my needs were met with a fantastic attitude. I look forward to receiving my updated order and showing off my new reading glasses. Thanks, Kits!
I ordered the wrong contacts. Francis was extremely helpful in getting the correct pair ordered. I was impressed with the level of customer service he provided. Thank you!
I ordered 2 pairs of glasses with the budget Transition lens options after using the online try-on feature at a very reasonable price. One didn't fit well, face shape or comfort-wise. I spoke with Dennis at customer service and requested a refund. He was very courteous and given that I am about to leave for a long trip, he allowed me to keep the ill-fitting pair as a backup as well as issuing a full refund. Very very pleased with the customer service and whole shopping experience. The only thing I felt could be better was the selection is somewhat limited on the site, but I understand that there are tradeoffs when you go with a service that has exceptional customer service policy like this. As long as I can find another frame I like at Kits, I absolutely plan on going with them first the next time I need new glasses.
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
This profile hasn't been claimed by the business owner.
