Awesome service
Awesome service
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
Awesome service
Francis was very helpful to correct my mistake in ordering my contacts. He was very knowledgeable and courteous.
I’ve spoken to customer service twice, resolved issue promptly and professionally. Impressed with how fast I received my order and Great prices for the quality. Will order from here again
This is a wonderful company with amazing customer service. I ordered a pair that came in just 2 days, but unfortunately, weren’t the best fit. I talked with a service agent, and he helped me get the right pair I needed. I will definitely order more glasses in the future!
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I had an amazing experience with (Chris). He was so helpful and understanding. I was able to fix my order and attain an even better deal. I was confused about my RX, and he understood me completely and explained everything. I appreciated the time and patience. Thanks again! I highly recommend Kits and will be re-ordering soon!
Great experience using Kits for my daughters glasses. The price point was great, they came quickly and she was very happy to try on the glasses virtually. We realized the glasses were too big once she received them and I called in to the customer service line and he was very gracious in helping us choose another pair. We are just waiting on her new glasses to arrive.
So happy. I have worn glasses all my life. Don’t think I can even add up all the costs. Now that I need progressives, the costs have been 7-800 per pair. Then I found Kits. I just received my first pair and they are amazing! And they arrived in less than a week. After insurance paid my 80% I got a new pair of progressives for under $40. I am about to order two more pair. I’ve never had the luxury of having more than one pair at a time and different styles. Just go ahead and order them! Side note that the only glitch was that I couldn’t get their direct billing to work so had to manually submit to insurance after paying up front. Also, the online try on is great but they tend to be a little larger in person than on the picture.
Excellent customer service! I picked the wrong glasses and the agent I spoke with helped me select the correct ones with ease. And he even expedited the shipping for me. Highly recommend Kits!
Paid about $50CAD for a pair of glasses with lenses upgraded one tier from their most basic, and a bottle of cleaning solution. They got delivered less than 48 hours after ordering which is incredibly fast. The prescription is perfect. The glasses look very similar on my face to how they appeared using their "Try On" feature. I'm super happy with the service and will be using it again in the future.
I had a wonderful experience with James at Kits. He was friendly, knowledgeable, and attentive throughout our conversation. James made sure my order was processed smoothly and provided all the information I needed. His professionalism and commitment to ensuring customer satisfaction really stood out. Thank you, James, for making my shopping experience with Kits so seamless and pleasant!
Always impeccable service, knowledgeable, friendly, patient
Always happy with the service!
Excellent customer service! I called because it’s my 1st time ordering online and I wasn’t sure how to read my prescription I only uploaded it. The representative made sure to update for me accurately and even sent me an itemized statement for future reference on how to input for future orders.
Regarding reference 18409201, Clark was extremely helpful, kind, and prompt. He understood my concerns, and provided a very swift resolution. I'm very happy with KITS thanks to their products, as well as the service great folks like Clark provide. Thank you.
Really good Customer Service. I had an issue with the lenses in my glasses getting scratched quickly. Love the frames so I asked about new lenses. They sent a new pair immediately to correct the problem with the coating/scratching. Easy and Quick to chat to a service rep.
It’s not just this interaction, every single interaction I’ve had with kits staff and website has been nothing short of incredible. The staff are friendly, informative and willing to listen as well as help. The first call I made I had the pleasure of chatting with Chris, whom I told I have taken a turn on my thoughts of the glasses market and crazy price gauging of certain shops in Ontario. I let him know that even though the company I work for has over $600 coverage toward glasses, I don’t want to support paying these crazy prices for glasses, prior to shipping with kits, my last pair of YSL glasses were just shy of $900. It seems absolutely insane to me to be paying these prices whether it comes out of my pocket or not. I am so pleasantly surprised with how fantastic my glasses I’ve ordered have been and the compliments I have been getting have been so fun to receive. I have already started telling my friends and family about kits, and they are excited to try them as well! Today I spoke with Clark (18409041) who was absolutely lovely as well, he was understanding and listened to all of my concerns and came up with an immediate solution to ensure any problems were solved with the utmost care. This review may seem sponsored but rest assured it is not, I am simply a customer and am advocating based on my personal experience. I am confident that anyone whom I recommend Kits to will have equally as great of an experience as me. Thank you again, I look forward to buying more glasses soon! Alexandra
Fantastic Customer Service on the Chat. I ordered a pair of glasses that ended up being too big for my face. I asked to return them. They told me to keep them or donate them. They put in the order for another pair that I was looking at at no extra charge. I highly recommend Kits.com. Especially for their great customer service.
Excellent customer service. Shipped incredibly fast- I received my glasses and they were much too big for my face - customer service told me to keep them anyhow and let me pick a new pair at no extra cost. Haven’t had an experience this good in recent memory. The prices are also amazingly good. Highly recommend this company.
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
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