Phenomenal customer service
Phenomenal customer service. Any time I’ve had an issue with my glasses, customer service has resolved it. I wouldn’t hesitate to recommend Kits.ca and I won’t order my glasses elsewhere.
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
Phenomenal customer service. Any time I’ve had an issue with my glasses, customer service has resolved it. I wouldn’t hesitate to recommend Kits.ca and I won’t order my glasses elsewhere.
Really outstanding customer service! The agent has pulled up my account without even providing my phone number, and she answered the call within one minute. I had effortlessly reordered and paid for a pair and was done within less than three minutes. I recommend Kits to everyone!
I really love the products The price and the processing times. I will give 10 stars out of five to this company.
The client service at Kits is amazing! I had a terrible experience with the courier Ravenforce regarding the delivery of my glasses (they sent me a text message giving me 3 minutes to come out and just left without delivering my glasses to me, then declined my calls). I called Kits’ customer support right away and they were able to troubleshoot and solve my problem. The rep Francis was professional, courteous and helpful - he turned this horrible delivery experience around. I’m very appreciative and would recommend Kits for the products and the customer service!
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Tommy was great
I had an excellent experience with their support team! They resolved my issues quickly and went above and beyond to ensure I was satisfied. I’m truly grateful for their assistance and will definitely be ordering from them again in the future. Highly recommend!
woww nice amazing
Customer Setvice is so far the most excellent one I ever dealt with. The staffs are really polite and knowledgeable. They are very well trained in dealing and solving the problem to satiafy the customers and gives back the value of money and time spent. Keep up the good work guys. You are all excellent!
I need to share my spectacular experience with Kits. I am a retired 60 year old that requires bifocal glasses every day. Since I have no insurance coverage, I always dread the cost to upgrade my glasses but recognize the importance of having crisp clear vision. At the end of April this year my prescription had changed so I decided to go with Kits. Every step of the entire encounter was exceptional. Their website Kits.ca is very friendly and informative. When I called to ensure I completed my order correctly a helpful REAL person answered the phone and assisted me. When my glasses arrived in less than a week (at well under ⅓ of the cost I have been paying from my Optometrist) I was thrilled. The enhanced progressive bifocals exceeded my expections. I was so happy I immediatly ordered another pair exactly the same but this time polarized for sunny days outside... they arrived in 4 days! Recently I noticed my prescription had changed again, when I called, another live person answered the phone, this time it was Chris. As usual, he was extremely helpful, and told me to get my updated prescription and call back and ask for him specifically so I would not have to start all over again. I did this today and Chris took care of me with a level of care and professionalism I simply do not experience anywhere else. Not only did Chris replace both pairs of glasses, he did this at NO COST to me!!! I was blown away with this fabulous level of Customer Service. People like Chris, and Kits have changed my entire expection on purchasing new eyewhere. I am spreading the word to everyone I know and immediately went out and purchased 1000 shares of their Company. Colin Mackenzie Musselman's Lake Ontario Canada
AMAZING AS ALWAYS, I am so happy with my glass, best quality and style. Thanks.
I made a mistake in my initial order and contacted customer service before the package was sent out. They revised it and sent both pairs by accident or whatever, and neither ended up fitting me (though the quality is good -- better fit and finish than Zenni). Contacted them again and they -- Francis, specifically -- were super nice and quick to respond. Just waiting for the refund to go through, but I'd definitely order from them again.
Great customer service and fast delivery
Third time ordering from Kits and the customer service did not disappoint! I've ordered from them twice in the past. Ones with four a pair of glasses and the other was for contact lenses. Both were fantastic, fast arrival and great quality and condition. My third order with them is for my second pair of glasses and they arrived thicker than my first pair (same prescription and premium lenses setting). Customer service helped resolved this issue in under 3 minutes. Just wow!
second time using KITS and honestly for the price, the options are fire. I did have a moment when my current pairs lenses popped out and wouldn't go back in and they sent out a new pair no questions asked other than a pic of proof. if your looking to spend a small amount on a bunch of frames instead of spending hundreds on one pair, KITS is def the place to go to.
I am a new customer to Kits. I’ve dealt with three orders since the beginning of August, 2024 (for myself and two children), and so far I must say Kits has provided the best customer service I’ve probably ever experienced, truly. I can’t express how satisfying it is to deal with a human when I call customer service. Ordering on line was pretty straight forward, even for a guy like me, but the true beauty was realized when I called to inquire about: 1. My specs that I believe have a manufacturing flaw; 2. Multiple glasses that didn’t meet our style and fit satisfaction. I was treated respectfully with no questions asked on all accounts. Specifically, today I was on the call with Chris (Washington State) for quite some time. He presented in a way that demonstrated genuine customer care, engagement, and pride for the service he was delivering. Overall, I can’t say enough good things about my experience thus far. The only reason I didn’t give a 5-star rating is because I haven’t had time to experience long-term product quality - time will tell. 5-star customer service rating though!
Order came quicker than I expected! The glasses were beautiful and the quality was amazing. I did have issues with one of the pairs I ordered but their customer service was incredible. Will be looking forward to ordering more pairs and I tell all my glasses wearing friends and coworkers about KITS! Thank you!
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
This profile hasn't been claimed by the business owner.