Easy ordering
Easy ordering. Excellent fit. Fast shipping. Beautiful glasses. Will be ordering again !
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
Easy ordering. Excellent fit. Fast shipping. Beautiful glasses. Will be ordering again !
First of all your website is designed perfectly, your return policy is incredible and your customer service? Well...Alexandra, thank you for being so amazing
James-customer service advisor really helped me in easy replacement process due to fit-function issue.
James was amazing and patient! Thank you James for being thorough and suggesting alternatives as well. Thank you so much for your amazing support each and every time I call. Kits is the best for all of your glasses needs!
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I ordered several pairs of glasses and one was too big. I called the toll free number and a very helpful Kits associate helped me exchange my glasses for a pair with a smaller frame. I’m impressed by the reasonable price of the glasses and the great customer service. I love that this store is Canadian too!
Francis in customer service was great with helping me return a pair of glasses and ordering a replacement pair. He was very informative and patient. The website is very intuitive and easy to use. The glasses are top notch and priced very well compared to other outlets. I've been using them for the last 2 years.
I had an amazing experience shopping at KITS. They were quick to respond to my queries and provided me great customer service when one of the pairs of glasses I ordered were not up to my liking. Great company and would definitely order again from here!
I had wanted to just contact them about returning my pairs because I didn't get the correct size, Diana was so helpful with providing me with different options that were a little bit more suitable. I'm excited to try out another pair to see if it'll fit better. If it doesn't end up working out I'm sure we can figure something else out. Customer service and the way they do things is fantastic. Definitely recommend!
I had a Doctors visit and he changed my prescription. Contacted Kits through the Chat system and answered all my questions. Resolved my issue with a replacement and I was even able to choose a different frame. I am very happy with Kits and their customer service! Highly Highly recommend!
I love my kits glasses. I have a low nose bridge and I've never seen a company with so many options that work for me face shape. So many styles come with a nose pad option. Thank you! My customer service experience has always been exellent as well.
Recently had an issue where the glasses became damaged. I talked to kids and they replaced them immediately.
Awesome customer service! I had a mistake in making my order and they immediately contacted me and made sure I get the right kind of glasses. They accommodated my requests in a timely manner. Will definitely order more glasses in the future. Kits is highly recommended
I’m very satisfied with my new glasses! It’s was fast and perfect on the first tried I’m gonna get another pair Thanks
This is my 4th time ordering and has already reffered many friends. I love my Kits glasses and always gets compliments on them. On top of that, this is the only shop I want to call to order since they have the best customer service ever! Shout out to James for the wonderful help with queries and my order!!!
Wow, what an excellent customer service experience. I had Dennis assist me in picking the best frames possible for my prescription and also did not give me any problems about me making a mistake on my prescription. The first time I will definitely be buying glasses from kits in the future.
Recently had an issue with my glasses which ive had for almost 10 months now. Contacted support and Adam B was very knowledgable and quick to offer a resolution and replacement. Kits knows how to treat their customers, and for that i will keep coming back.
18342417 Super service with a phone call to confirm mine and my child’s rx. Received my glasses less than a week later. Fantastic phone service from Robert and over all really happy with my experience and my glasses.
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
This profile hasn't been claimed by the business owner.