I’m happy with the device but consider…
I’m happy with the device but consider it a little too soon to give a constructive critique. I would much prefer to give you my feedback after 6-9 months.

Life Assure Medical Alert specializes in providing medical alert systems designed for seniors, enabling them to maintain their independence while ensuring their safety. The company offers a variety of products, including the Classic Home Medical Alert System and the Premium Mobile Plus Medical Alert System, which are tailored to meet the needs of elderly individuals who require immediate assistance in emergency situations. Targeting older adults and their families, Life Assure emphasizes its commitment to user-friendly solutions that facilitate quick access to help. The company operates without long-term contracts or hidden fees, providing a risk-free guarantee to its customers. By focusing on the unique requirements of seniors, Life Assure aims to enhance the quality of life for its users through reliable medical alert technology. For more information, visit their website at lifeassure.com.
Life Assure Medical Alert receives a generally positive reception from its users, with many praising the quick response times and helpful staff. Reviewers highlight the effectiveness of the service, noting that operators are always available to assist, even in non-emergency situations.
Customers appreciate the ease of setup and the support provided during the process. However, there are significant complaints regarding high-pressure sales tactics, with several individuals reporting unwanted follow-up calls after initial inquiries. Additionally, some users express dissatisfaction with the reliability of the device, mentioning issues such as false alarms and battery life concerns. Overall, while many customers find value in the service, the aggressive sales approach and device performance issues detract from the experience for some.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 163 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 42 |
| Nov 24 | 4.7 | 38 |
| Dec 24 | 4.0 | 23 |
| Jan 25 | 2.5 | 6 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 4.1 | 9 |
| Apr 25 | 4.2 | 10 |
| May 25 | 4.6 | 10 |
| Jun 25 | 4.2 | 10 |
| Jul 25 | 3.9 | 11 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 163 most recent reviews.
“After procrastinating and delaying our need for some sort of medical alert system we decided to research the various...”
“The single most annoying customer service in the country”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.5 out of 5 (good) | 2.8 out of 5 (fair) | −4% | 163 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Life Assure Medical Alert is #4 of 5 on overall rating in this group. On delivery, PRO Test scores higher (5.0 vs 2.8).
163 reviews of Life Assure Medical Alert. Filter by what matters to you.
I’m happy with the device but consider it a little too soon to give a constructive critique. I would much prefer to give you my feedback after 6-9 months.
I recently received a new Premium Mobile Max Life Assure unit. Although I like the convenience of the unit, I find the clip on the back is very uncomfortable to wear! The manner in which the clip is designed and the fact that it is made of metal, makes it very uncomfortable when you clip it onto a waistband, it digs into your side or stomach….especially when you’re sitting down. I really don’t want to have to go back to wearing it around my neck!
Call waiting time is too long. You probably need extra staff.
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It’s was going well. Was recently charged yet found my device not working Sensitive device so wondering why wasn’t going off so I then tested it and found it wasn’t responding Wouldn’t you receive a notice? Wouldn’t you receive
I definitely feel more secure with the monitor. It's just getting a bit too expensive for me. I will have to cancel in the new year 😔
Generally the Life Assure Alert pendant is easy to wear, to charge and to keep nearby. However it has one big negative and that is that quite often when I take the Life Assure Medical Alert off, that is to say when I lift the Alert from my neck to where I keep it at night it registers a fall and consequently an alert call from your phone centre. ‘ not a good thing as you have to call and verify that I am OK more often than necessary. I did call to see whether the sensitivity could be reduced but apparently that isn’t possible. In addition I should add that the one time I did fall while wearing the Alert it did not register a fall. Generally I think it is a good thing, but there seem to be a few bugs to work out.
It takes a long time for you to answer the phone when I call from Ontario.
There's a long delay in response , when I test it, once every month... this is for my elderly mother.. and I'm not liking the fact, that, she's not feeling safe etc., because of the response time... I feel this needs to be urgently tended to.. thank you.. please reach out to me.. if need be
I recently fell and did not get an alarm. I’m not sure why it didn’t activate because on occasion when I’ve just bent over it activates.
my experience involved a prompt call back. That was all.
I am pleased overall but I have problems with accidentally setting off the fall alarm. It happens a couple of times a week.
I am only a few months in to Life Assure Medical Alert. I think there is value in this service. For my limited experience I believe there is room for improvement. 1) When I responded to the add I was promised a watch which would be part of the Alert service, and which would be free for hearing about the program. When the watch didn't arrive I asked Why & was told I would be getting a better device that I would pay for. 2) The better device if I recall correctly will work in a larger geographic area, and has GPS capability. That sounds like a positive and an important ability . The device is an awkward tool - hanging by a string around my neck, otherwise unsecured & responsable for a few wrong allerts. The device in my opinion has a short battery life and spends a fair amount of time plugged in to recharge it. I have had to leave the device home when going out because it needs charging. I find the device awkward in bed and often do not wear it in bed and I am not protected. Having worn fitness tracker and or a smart watch for many years now I believe you could adopt some of their capabilities and improve your service. A watch worn on the wrist is not going to float around possibly creating error alerts. Watch technology now includes GPS and messaging- and many can go a week without recharging The ones I have used also had very good apps and worked well with my cell phone. They were not uncomfortable in bed.
We asked to have a receipt sent for the payments that have been made via a credit card. We were asked if an e-mail was acceptable for the receipt. We said fine. We are now waiting for this request to be fulfilled.
I called Life Assure to change the first person to contact during a medical crisis, while I was out of town. When I returned I called again to have Life Assure put my name back on their list as the first contact. However, the information given for my absence had not been registered. No crisis occurred while I was away but it made me wonder how things would have turned out if a crisis had been called in. I was encouraged that Life Assure called me back to make sure that they made the correction for contact person after I pointed out the failure to record the original change of contact.
Life Assure Medical Alert specializes in providing medical alert systems designed for seniors, enabling them to maintain their independence while ensuring their safety. The company offers a variety of products, including the Classic Home Medical Alert System and the Premium Mobile Plus Medical Alert System, which are tailored to meet the needs of elderly individuals who require immediate assistance in emergency situations. Targeting older adults and their families, Life Assure emphasizes its commitment to user-friendly solutions that facilitate quick access to help. The company operates without long-term contracts or hidden fees, providing a risk-free guarantee to its customers. By focusing on the unique requirements of seniors, Life Assure aims to enhance the quality of life for its users through reliable medical alert technology. For more information, visit their website at lifeassure.com.
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