I do not want to write a review
I do not want to write a review. The service was exactly as it should be. We needed something and you provided it. Case closed.

Life Assure Medical Alert specializes in providing medical alert systems designed for seniors, enabling them to maintain their independence while ensuring their safety. The company offers a variety of products, including the Classic Home Medical Alert System and the Premium Mobile Plus Medical Alert System, which are tailored to meet the needs of elderly individuals who require immediate assistance in emergency situations. Targeting older adults and their families, Life Assure emphasizes its commitment to user-friendly solutions that facilitate quick access to help. The company operates without long-term contracts or hidden fees, providing a risk-free guarantee to its customers. By focusing on the unique requirements of seniors, Life Assure aims to enhance the quality of life for its users through reliable medical alert technology. For more information, visit their website at lifeassure.com.
Life Assure Medical Alert receives a generally positive reception from its users, with many praising the quick response times and helpful staff. Reviewers highlight the effectiveness of the service, noting that operators are always available to assist, even in non-emergency situations.
Customers appreciate the ease of setup and the support provided during the process. However, there are significant complaints regarding high-pressure sales tactics, with several individuals reporting unwanted follow-up calls after initial inquiries. Additionally, some users express dissatisfaction with the reliability of the device, mentioning issues such as false alarms and battery life concerns. Overall, while many customers find value in the service, the aggressive sales approach and device performance issues detract from the experience for some.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 163 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 42 |
| Nov 24 | 4.7 | 38 |
| Dec 24 | 4.0 | 23 |
| Jan 25 | 2.5 | 6 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 4.1 | 9 |
| Apr 25 | 4.2 | 10 |
| May 25 | 4.6 | 10 |
| Jun 25 | 4.2 | 10 |
| Jul 25 | 3.9 | 11 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 163 most recent reviews.
“After procrastinating and delaying our need for some sort of medical alert system we decided to research the various...”
“The single most annoying customer service in the country”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.5 out of 5 (good) | 2.8 out of 5 (fair) | −4% | 163 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Life Assure Medical Alert is #4 of 5 on overall rating in this group. On delivery, PRO Test scores higher (5.0 vs 2.8).
163 reviews of Life Assure Medical Alert. Filter by what matters to you.
I do not want to write a review. The service was exactly as it should be. We needed something and you provided it. Case closed.
The Customer Service team - a one-stop-shop for everything after purchase - has worked hard to assist me in setting up and implementing my system understanding what I can do and can't. Aside from learning my habits for the fall detection' part of my system, it works very well. However, certain options when I purchased were not well explained, indicating to me that there may be need to update that checklist. And even more important, the one-page instruction provided is less content and usefulness than buying a simple new coffee maker - something that should be corrected, perhaps contributed to after EVERY system activation. I would have volunteered to write a draft based on my experience if there had been any take-up when I commented.
I was Leary about inquiring about your products but in the end I thought I was going to make the right choice even though I hadn’t searched out other competitors. I also was Leary about the setup by myself. I managed just fine except I didn’t know why or whento shut down the medic alert so I phoned and got all the answers to my questions and felt assured that I was comfortable to just start wearing my device.
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I have not had to use the services provided but it has contacted me a few times ( in error) so I know that it is on top of most things I do and that is a peace of mind for me and I have a peace of mind in all that I do. The email I received states that a package is on its way but i have had my pendent for a few years now
I had a little problem with it but I think they fixed it
Revision. Pam the manager reached out after our 1 star review and she was very understanding and understood our frustrations. She has assured us, that she has spoke with her team in regarding our situation and had recommended that if they have a query such as ours they are to reach out to management instead of leaving us frustrated and without service. Pam responded in a timely manor via email to our concern. We stand behind your product for our elder mother as it give us and her reassurance.
You are very good to respond
So far my experience has been fine. I haven't had to use it so there isn't much to review.
Works great however would be nice if the ribbon for the neck was not as wide.
I have been fortunate not to require medical assistance to date. But knowing I have help available puts me at ease.
It works well and is reasonably priced. Just wish I could get a replacement lanyard!
THIS isn't a review. I do have the monitor, and am grateful for it but have not yet utilized it and so feel that it is not fair to you for me to give what would not be a truly candid evaluation. I apologize but again express my gratitude for its accessibility...
First, I will say the response from Life Assure is immediate when the “help” button is pushed. What I would like to see is exactly when the alarm is off the cradle. As someone who monitors my mother at times from the app, it appears she is not wearing the alarm but my sister who is with my mom says she is?? The “Location” Will end at say number 10 and I have to hit it a few times to see where number 1 is.
Help when needed, replacement was quick, when it was needed. My only problem is to get a receipt for the service. Sent emails, and called. Receipt never received.
Staff have been helpful when I called with a problem. The problem was fixed. Whenever I've triggered the "Calling for help" response, the remote responder always answered after a few rings. All my encounters have been false alarms, and they were polite about that too. My only problem is that the device I wear around my neck (includes fall detection) is uncomfortably heavy. The result is more often than not, I don't wear it. I admit I am uncomfortable with almost anything anything around my neck. For me, a smaller, lighter device is desirable.
Great customer service on the phone. Logical decisions and next steps are always forthcoming
Just the confidence that having the medical alert gives and the promptness even when it is a false alarm. So far, no actual falls have been detected, but there have been a number of times that they said "fall detected" when there wasn't one, the most understandable being when I knocked the cord of the charger and it fell on the floor. There was one occasion I did fall in the garden on the complex when pulling a tall weed and it suddenly let go. I wasn't hurt and was trying to get turned into a position where I could get up without wrecking the garden too much when two neighbours happened to come by and helped me up. I just had a scrape on my knee. I guess, if I really needed help or it was more serious, I could have pressed the button. That is the reason for not giving five stars, since the fall didn't get detected. It might have been because of the proximity of condo units on both sides. I am afraid this is now not a useful review for you.
The setup of the monitor was quite simple. One phone call and all done.
I don’t like the idea they don’t send an invoice before charging my credit card , also need receipt to claim on my taxes , I find the cost for seniors very expensive !!
Life Assure Medical Alert specializes in providing medical alert systems designed for seniors, enabling them to maintain their independence while ensuring their safety. The company offers a variety of products, including the Classic Home Medical Alert System and the Premium Mobile Plus Medical Alert System, which are tailored to meet the needs of elderly individuals who require immediate assistance in emergency situations. Targeting older adults and their families, Life Assure emphasizes its commitment to user-friendly solutions that facilitate quick access to help. The company operates without long-term contracts or hidden fees, providing a risk-free guarantee to its customers. By focusing on the unique requirements of seniors, Life Assure aims to enhance the quality of life for its users through reliable medical alert technology. For more information, visit their website at lifeassure.com.
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